I have a home in Anacortes and I needed two services, 1.) Maintenance for the yard as is and 2.) Landscaping. So my conversation began with Marilyn, she said that someone would go over to my address and inspect the yard. At this time, I had an urgency to get the yard cleaned up. She told me that it would be by the end of the next business day that she would come back with a quote. I waited about a week, nothing. So I hired another company.
Eventually though Marilyn, did get back to me through email and I had told her I already hired another company to do the clean up because I had not heard from her. I said I did want to pursue receiving a quote so that I can have regular maintenance for the whole year.
The manager had gone out to the property and they came back with a quote stating that my yard would be serviced every two weeks, for X amount of dollars a month, amounting to whatever total at the end of the year. During email conversation (mainly me asking questions about what maintenance would include), the manager brought up option 2 to service the home every week for twice the amount of money. He said that is what my yard would truly benefit from. As a customer, I thought I had the permission to say, no thanks, I don't want to pay the extra money and that because it IS such a small yard every week is not something I am interested in. Well when I said that, Marilyn said sorry option 1 is not available to you LOL. You have to go with option 2, more frequent visits and more money. Why was I offered the initial quote???
I still said OK- well can we also talk about landscaping. I would like 1 company to take care of both aspects so may I get a quote for that? Well after another week of we are working on it, yesterday she emailed asking if I wanted to sign on the maintenance, I again said I was still waiting on landscaping quote to come back. Today she emailed and said they just didn't have the man-power to work on my house..at all! She literally just emailed me yesterday.
After reading the last two reviews I obviously like to give the benefit of the doubt, but I am SO blessed that I did not go all the way through and contract them, I feel like my story would have been the same, and I was saved! So I actually appreciate their flakiness! read more