If you are looking for someone to repair your computer, stop looking, because Michael Catroppo is…read moreyour man. This was my second visit to Computer Repair World - this time for my husband's computer. I was positive that his 9 year-old well-used computer was on its last legs, but Michael asked me to give him a chance to find out what was wrong. He has, once again, saved us from having to buy a new computer. Michael is both patient and kind, taking the time to explain exactly what the problem was and giving us advice to prevent problems in the future. I would never, could never go to anyone else.

I teach online and depend on my laptop. Yesterday morning, when I turned it on, nothing would…read morerespond (including internet), the screen turned black but the icons were still visible. Needless to say, I was in a severe panic mode. I found Michael on Yelp and based on the reviews, decided to take my laptop to him. In my mind, I was prepared to have to buy a new one even though this was only 1.25 years old. Michael said there were programs running in the background and that was the problem. He did a tune up and I had it back before he closed. If I could give more stars, I would!

My Lenovo ThinkPad's warranty had expired and its keyboard started to fail. Javier at JK Techs…read moreordered a replacement and installed it for me. He also installed an ssd that I had separately purchased. Now my ThinkPad is essentially brand new. He did a great job and the price was very reasonable. I'll recommend JK Techs to anyone how has similar challenges.

I have no doubt that Javier is a good parts installer, but unfortunately I cannot recommend his…read moreservices to anyone after dealing with him. I had known working mid to high end PC that I wanted to swap out the CPU and GPU with updated models. I've made many PCs before, but I ran into issues. I couldn't get it to post. After a month or so I lost faith in myself, which was the worst possible decision I could've made. I decided to bring it to JK Techs, thinking a man claiming to have 20+ years of experience would be better than gambling with Geek Squad, or taking it far away to someone else. I paid his diagnostic fee, which was admittedly cheap. However when he seemed to run out of ideas the computer would sit for weeks and weeks, while he complained about having other customers to work on. I get it, he needs to make money somewhere to keep the doors open, and time for parts shipments, but as time went on nothing much seemed to happen at all. I noticed it was difficult to reach the front desk. Some of my texts where unanswered and almost every time I called they would never pick up. Luckily I live within a few blocks but some of you may not be so fortunate. Eventually I had grown tired. Me and my Micro Center buddies had a lot of time to think. I decided I wanted machine back, and I picked it up the next day. At the end of my day I decided to take a look at it. I noticed immediately the unmistakable shine of not 1, but 2 bent pins in my CPU socket. At this point I was so frustrated. I did not want to go back, and I had experience with bent pins, so I documented the damage before attempting to fix it. I bent one back successfully, but upon further investigation a leg of the remaining pin was sheared, thus making irreparable trash. The next day I resolved to at least try to go there. I was graced with the presence of Javier, who doesn't seem to be there much. I showed him the bent pins. I explained to him that my board had no such bent pins before I gave it to him, which he tried to blame me for. He refused to accept the probability that they were bent in the store. I pointed out that a minute earlier that he claimed he would've noticed such a problem. Backed into a corner, he claimed he could try and bend the pins back, which I explained was impossible. He denied my request to replace the board so I walked out, I didn't know what else to say. A call a few minutes later made everything clear to me. He said if I brought the board to him maybe we could work something out. He went on talking about how he lost money. That is not my problem, you decide your fee. If you cannot afford to work on it anymore then tell the customer. I would've paid for more diagnostic time but we are well past that now. Even though he very well may honor me with a new board, I refuse to accept it. I am beyond frustrated, and my trust is broken. If he was honest with me from the beginning this would be a much different story, but that is not the world we live in.

My friend, who had just moved to NY, called me telling me that the laptop I had setup for her had…read morecompletely stopped working. I spent several hours on the phone with her trying absolutely anything I could think of. With limited options at that point, I did some quick research and found PC Med Center which was very close to her house. Not knowing if they were going to give good service, or scam her, or what, I crossed my fingers and told her to take it there. A few days later she called me to thank me for the recommendation. Apparently it was just a single loose wire, which they were able to identify and fix. They did not overcharge her for what ended up being a fairly simple fix. Props to them for being able to identify the problem so quickly, and not trying to scam her!

Did nothing. I build computers. I upgraded my laptop and because of some eye trouble i had…read moredifficulty in reconnecting small power ribbon. Went in and told dan the owner what trouble i was having. He said sure he can take care of it. 4 days later he still had not looked at it and now said laptop won't power on. He said he took everything apart and checked it out. HE LIED. I took the laptop back and took the laptop apart myself. Thermal paste and everything i had upgraded was not touched. When returning laptop to me he told me he had it all apart and would reassemble in about 20 minutes. Well 1 minute later he gave everything back to me. This is how i know he did jack shit As far as people giving him 5 star reviews i wouldn't be surprised that the names were made up and they posted themselves If he had done right by me i would have given him some more business. However since doing nothing and lying to my face i have warned these people to stay away!

Great customer service and very knowledgeable too. I have had my modem for around a year and…read morereceived excellent service when things didn't go as planned. Highly recommended and the support you receive is priceless. Alfredo gave me much better service than most places and got things fixed withing a few mins.

Arrogant, discourteous, unhelpful. Unable to assess…read morecompetence since after waiting a half hour to be helped (with five other customers coming in and being dealt with meantime) I got , did you get owner would not interrupt extended phone call of repair person, who had told me he'd be with me. "in a few minutes" Since I came by appointment with the store empty when I arrived except for the owner (and former repair person) and the new repair person who I just wanted to help me with configuring, my Apple, iPhone and laptop (@$100/hr cash only which I was happy to pay) I found this needlessly obnoxious. They have entirely changed their customer, friendly business model from a few years ago. Their right so to do. My right to go elsewhere and publicize why.

Somehow broke my computer even more when I went in to get a repair. With how much money they've…read morebeen scamming out of me, I should've just bought an entirely new computer at this point. If you actually value your technology and actually want it fix, then I'd strongly recommend going to any other repair shop in the area.

Thought I needed my wifi card replaced on my laptop--turned out to just be a driver issue. They…read morefixed it and I was able to pick it up the same day