I like Simple Simons' Supreme Pizza. It is the only thing I ever get from them. Went there once and was told it would be 15-20 minutes. Got there at 20 minutes and waited 20 more. So, knowing that they would likely be slow, I called as soon as I left my office today. Phone was busy so I kept trying until I got through, about 10 minutes later.
I tell the woman I want a small thin crust Supreme. She said "We don't have small, do you want medium or large?" I said, "You mean, you don't have a small size like all the other Simple Simons in the world?" She said, "Yes, we have medium and large." Despite the fact that I was, indeed, able to get a small the first time I was there, I could see that there was a communication problem and agreed to a medium thin crust supreme. She said, "Medium thin crust supreme, right?" I said yes and she gave me a time of 25 minutes and we ended the call.
Knowing they'll likely be slow based on my last purchase, I kill time and show up at the 25 minute mark. The girl working the counter for the gas station went to get my pizza. She brings up a slip of paper that says they have prepared a medium six-meat pizza. I told her that wasn't what I ordered. She shows me the receipt again and says "But that's what we have." I told her that it wasn't my problem that the woman had gotten my order wrong. She asked if I could wait 5 minutes and went to the back again then comes out and stands at the counter.
After a minute, I asked if they were making another pizza and she said yes. Knowing that would take WAY longer than 5 minutes, I told her to forget it and left.
Mind you, this was the middle of the afternoon, not a lunch or dinner rush and there was practically no on in the store or even buying gas so I'm not sure why orders were taking so long and why customer service didn't seem to be a priority for anyone working there. read more