Quick easy and friendly. Great service. Covid friendly as…read morewell.

Raj provided excellent service! I had a last minute urgent need to have something notarized and he…read morehelped us promptly! He was very understanding with my bad connection and was flexible with me paying him once I got home! He went above and beyond to help my son by bringing him ice to help his finger that got accidentally crushed. Overall fast and efficient service!

If you want to sell your home. DO NOT USE THIS REAL ESTATE AGENCY. Ellen Davis is the most…read moreunprofessional agent I have ever met in my life. I listed with her when trying to sell my condo, she is rude, cold, unfriendly and definitely does not know how to engage customers. If you work in real estate, you must LIKE working with people, Ellen clearly is not a people person AND it shows, I also would have appreciated more open houses, better advertising and a more strategic marketing strategy, she did not deliver. I recommend sticking with a bigger company that has agents that are more professional and can effectively get the job done.

From the first day I walked into the branch, Jorge had always been kind and helpful. The entire…read moreatmosphere is welcoming and planning to make this my home branch. Lines are never long and boring. Good music always playing and parking is never an issue. I really like coming to this branch.

The most frustrating and unprofessional experience I've ever had with a financial institution. We…read morebegan the process of applying for a HELOC with Patelco in March, and from the start, it was an absolute mess. I was forced to repeatedly chase down responses--constantly emailing and calling just to get basic updates and move the process forward. Emails would go completely ignored, and it would take multiple phone calls over several days to get any answers. We opted to pay for a BPO appraisal hoping it would increase the home value estimate. It actually came back lower, which dropped the loan amount--fine. But again, I had to initiate contact to even find that out. No communication. I was then told we had 10 days to accept the new amount. I clearly and directly confirmed over the phone with the loan agent that we were okay with the new loan amount and wanted to proceed. So imagine my shock when I received a notification 10 days later that our loan was denied because we supposedly never confirmed the new amount. I immediately contacted both the underwriter and the loan agent--no response. That was over 5 weeks ago. I've followed up since, and still, no one has had the decency or professionalism to respond. At this point, I wouldn't trust Patelco with a single cent of my money. They've shown a complete lack of competence, accountability, and respect for their clients' time. Not only have they lost my business for this HELOC, but they've lost me as a customer for life. What a truly unacceptable and disappointing experience.

Karan, Efren and Vivilya together form an amazing Trio when it comes to Mortgage services and was…read moresuper helpful and delivered at an amazing speed for my mortgage requirements. They were super attentive, easy to reach to and has been very punctual and meticulous throughout the process and also provided the best deal thats out there. Highly recommend Optimal team for all your loan services!!

Karan, Efren, and their team have been a pleasure to work with during my first home purchase. They…read moremove extremely quick (closed in 18 days!) and kept up constant lines of communication throughout the entire process. They have maintained a courteous and professional demeanor the entire time and looked out for my best interest. Would highly recommend working with Optimal Loans for anyone looking to do any home shopping!