Bernice "Casey" is the best there is! I was selling my first home and buying my second home and I…read morewas already working with a mortgage lender. However, their rates and closing costs were outrageous and I just knew I wasn't getting the best offer. My realtor referred me to Casey, and boy I wished I had met her sooner! She got me qualified in 2 days! And got me the best interest rate AND lowered my closing costs that I had extra funds left over. Casey walked me through step by step, she was always available to speak if I had any doubts or questions. She truly is the best in the business!

Was referred to Bernice by our realtor. As a first time home buyer, starting the home-buying…read moreprocess was overwhelming and intimidating! With all these stories of how stressful buying a home would be, I was honestly expecting the worst. To my surprise, it was actually a very smooth and straight forward process. Thanks to Bernice, who slowly walked us through the process, explained the things we did not understand, and provided guidance about everything. After our loan was approved, she even managed to get us a lower interest rate. It didn't even disrupt our timeline to close. To anyone searching for a mortgage broker, trust Bernice. She's surely experienced, transparent about everything related to the process, and will try to continuously work to get you the best outcome. Thank you, Bernice!

Jenny and carlee is awesome! Super responsive and they got the job done! My clients we're satisfy…read moreand they always replied when I had question. I highly recommend them !!!

The escrow was just closed with Becca Rollins and her team. They were all very responsive and…read moreprofessional. Very smooth transaction. I strongly recommend their team for real estate transaction.

Brenda Wyatt at LaSalle Mortgage was a huge asset in our home purchase. She brought creative…read morefinancing solutions to the table, helped us secure a rate well below the national average at the time, and got us to closing in less than three weeks. Outstanding results, backed by equally outstanding service. Brenda was incredibly prompt and kept pace with every question, decision, and deadline. I'm someone who gets into the details and wants to understand the options, and I appreciated having a mortgage professional who could work through those details with me and bring solutions forward. Her local relationships and sterling reputation also make an enormous difference. In the competitive Bay Area market, having a lender who is known and respected by local realtors is a real advantage. Brenda brought that credibility along with the expertise to deliver. We couldn't recommend her more strongly. Creative, connected, exceptionally responsive, and able to execute on a tight timeline, Brenda is exactly who you want in your corner when buying a home.

Brenda Wyatt and The Wyatt Team made buying our first home an amazing experience for my wife and…read moreme. From the very beginning, they were professional, responsive, and genuinely cared about helping us become homeowners. One thing that really stood out was that they were able to get us pre-approved without a hard credit pull, allowing us to start shopping for homes while protecting our credit. Their secure third-party verification for employment, income, and tax documents made the process incredibly simple. Everything was organized, modern, and hassle-free, and we never felt overwhelmed by paperwork. Throughout escrow, Brenda and her team kept both of us informed every step of the way. They answered all of our questions quickly, explained everything clearly, and made what could have been a stressful process feel smooth and easy. Their communication, professionalism, and attention to detail were outstanding from start to finish. Thanks to Brenda, Dejon, and The Wyatt Team, my wife and I are now proud homeowners, and we couldn't be more grateful. They truly went above and beyond to help make our dream a reality. If you're looking for a lender who is knowledgeable, honest, efficient, and genuinely cares about their clients, look no further than Brenda Wyatt and The Wyatt Team. We will absolutely recommend them to our family, friends, and anyone looking to buy a home. Thank you, Brenda and The Wyatt Team, for making our dream of homeownership come true. You have earned customers for life!

Patelco in Castro Valley have some of the most professional business people I've ever come across,…read moreespecially one individual named Jeorge. Jeorge has helped me save money, recover money, and he went beyond and above of what he had to do. I will be forever grateful to him. The entire staff in Castro Valley branch are incredible again I cannot say enough about that one individual Jeorge.

First and foremost this place if I was just gonna give them a zero review in customer service. I…read morejust walk in and there are 3'teller and no customer at all around 4:30 pm. I told a lady in the left she look asean, I'm gonna open a new account. I was just going to deposit my money for their CD rate 4.25, she told me I can't open account for you right now cause you only have 25 minutes. She said I can book you an appointment tomorrow, I told her I'm here now inside why can't open an account. I told her I made a phoned try make one over the phone no live agent and I just decided to walk in since I live pretty close by. Agent gave a direct nos. She gave a wrong nos for direct Castro Valley patelco credit union. So I just decided to walk out to door, they lose my business. I would never gonna go there anymore. 5107282220. I did call this nos. It's a wrong one.

Dave Is your Man when it comes to getting a mortgage loan for his clients…read more He has been our loan guy for over 20 years now and would not consider going anywhere else. He's honest, straight up, and very knowledgeable with all types of mortgages. Call Dave and leave the worries behind.

Can't say enough good things about David. For one, he gave us the highest pre-approval and we were…read moreable to get our dream home because of it. But what I enjoyed most is how available he is. Felt like I called him every other day to get an update and always answered and welcomed my calls and questions. He worked all hours of the day to help us close early and get our keys in time to work on it before we moved. I'll be recommending him to everyone I know that's interested in buying a house in the area.

Best mortgage person in the Bay…read more Jay was incredible to work with, helped us close lightning fast, answered all my questions as a first-time home buyer, and helped me get rates and terms that surprised my realtor and impressed my knowledgeable friends. Buying a house is a major thing, with lots of stress. Working with Jay was like having a lighthouse in a storm, he was incredible. 28 out of 5 stars, can't recommend highly enough. This is your guy.

My experience has been mediocre with this loan agent and US Bank. I have done at least a dozen of…read morereal estate refinancings with different loan agents over the years, so I am familiar with the process. 1. The refinancing process was a little chaotic, and some departments in the bank were slow to move files despite borrower's multiple warnings of deadlines to the loan agent, so the loan did not close on time, which caused significant complications and expenses due to borrower's upcoming overseas traveling. 2. The loan agent promised a processing fee refund after loan closing, but he refused to honor it later. The borrower had to escalate the issue with his supervisor to get the fee refund. 3. Several months after loan closing, the title company told me they are still missing various signatures and notary acknowledgment pages for loan closing and they had to make an appointment with me to redo these pages. There seem to be many gaps in their refiancing operations.

I rarely write review because I thought it is time consuming, but this time I have to insist to…read morewrite for the benefit of the Bank's clients: I had a very disappointing experience with Fremont Bank while applying for a HELOC. The process was frustratingly inefficient -- every time I submitted the requested documents, they came back asking for even more, as if nothing was ever enough to satisfy their endless list of requirements. My assigned representative, Michael Garrick, was particularly unhelpful. He was unresponsive, failed to follow up, and completely ignored my repeated requests (three times!) to speak with his manager. His lack of accountability and disregard for customer concerns made the entire process unbearable. It felt like he had no intention of helping or working in the client's best interest. The only thing he managed to do quickly was say no. I would not recommend Fremont Bank to anyone looking for a smooth or respectful lending experience.

I went into this bank yesterday to wire money. there was NO ONE in the bank, except one teller. it…read morewas probably 4:15 - 4:20. I told teller that I needed to wire money. he said he needed to get a banker. he walked into a door, returned a minute later and told me that the banker said it was too late??? excuse me, you're open, no one is there. So I have to go back today. Very POOR customer service.

I usually don't write reviews, but I do read a lot of them. I wanted to post this because a…read morerefinance on a house is an important financial decision and is very easy for an institution to take advantage of the borrower with added fees and costs. My loan has just funded and the process couldn't have been easier. Thanks to Karan everything went smoothly. He did everything he said he would do, had no additional costs and this loan closed in less than 3 weeks. I have refinanced 4 times and this was the fastest funding so far. Don't hesitate to use Optimal Loans for your mortgage needs. The larger lenders are notorious for added fees and higher rates. Karan and Optimal Loans kept the fees to a minimum and still maintained a great rate. Karan also has videos to help walk you through the process and explain the different mortgage terms and steps. Thanks again to Karan Singh

Karan and his team went out of their way to provide exceptional service. We were able to find the…read morebest possible rate and closing cost compared to some of the others that we had spoken to at the time. Thank you so much for all the help and support during our refinance. Highly recommend.

Leslie and Francesca were excellent to work with throughout the sale of our home. They coordinated…read morethe vendors, inspections, preparation, and staging while keeping us informed with clear, regular updates from listing through closing. The entire process was organized and well managed, and we would highly recommend them.

We had an absolutely wonderful experience working with Leslie + team to sell our home! From start…read moreto finish, they were professional, responsive, knowledgeable, and reliable. All 3 of the team members got involved and really made it feel like they cared, right away I could sense the honesty in their work which was important to me. They also had a lot of resources to share which helped us immensely. They made the entire process feel smooth and as stress-free as possible, kept us informed, and were always quick to respond to our questions and concerns. Thanks to their expertise in the Palomares Hills area, care and hard work, we were able to sell our home in one weekend of open houses and with a great experience overall. We are so grateful for everything they did for us and would highly recommend them to anyone looking to sell a home. Mostly I was grateful for their genuine advice and reassurance. We couldn't have asked for a better team to guide us through the process!

Jon and Leslie were amazing to work with! They were very communicative and provided great advice…read morethroughout the entire process -- from recommending repairs before listing to helping us decide when to adjust our price. They handled a lot of back-and-forth with professionalism and were always quick to respond. They also hosted multiple open houses on weekends until we got an offer. The process was as smooth as I could have hoped. Highly recommend them to anyone looking for dedicated and knowledgeable realtors!

It is so easy to rate Vanessa, she gets 5 stars in every category!…read more Our family interviewed three real estate firms (including Vanessa) to oversee the sale of our condo in the Hayward hills. Vanessa's excellent, well-prepared, sales presentation demonstrated she is very knowledgeable about the local market and financial conditions, and her great advice on preparing our condo for sale, made Vanessa our unanimous choice to list our property for sale! Vanessa is always available to congenially answer questions, provide knowledgeable sales advice, and prepare an excellent sales plan which saw Vanessa properly price our condo for sale, have a home inspection, stage our condo, have professional photos taken for social media presentations, list our property in the MLS and Zillow, and personally oversee an open house weekend on our property...all within just 12 days after hiring her! But wait, there's more...we sold the condo to a couple who attended the open house on the first day! We know it was Vanessa's home sales preparation plan that led the way to this fabulous outcome! Once we had accepted the buyers' offer, Vanessa was also able to work with our title company and 1031 Exchange provider (both recommended by Vanessa) to fully close our escrow on-time in 21 days! We know we are blessed by GOD to have Vanessa as our realtor! It's our pleasure to take the time to write this glowing review of the extraordinary customer service provided by Vanessa! Obviously we will highly recommend Vanessa to everybody we know...including you! Halililujah!