TLDR: For $1600 I would not trust them with your loved one's.
My Mother passed on 2/13 and it took over a month and a half before she was even shipped to me. Poor communication from the arrangers and poor time management (closed all weekend) made getting my mother a lei and dress to be cremated in stressful and difficult.
Once that was done I was told over the phone that I would receive emails when mom "entered the queue " and then when that was done I would also receive another email with a tracking number (I live in NC). I wait almost a full week before emailing on the 3/16, asking what the status of mom was. Again, I received a phone call letting me know that she hasn't entered the queue yet, but did receive her Lei and dress.
I wait until 3/26 with no confirmation of what the heck was going on with my mom. Again I received a quick phone call letting me know that apparently mom has been cremated and this whole time I was waiting for an urn. I asked to speak to the director as this I felt was a failure of communication. Instead I was passed to a (thankfully) more competent arranger, not the director, who apparently miraculously found an urn for my mother and was able to ship her by end of business day. I feel like someone forgot how to send an email in 2025 and that is insane. I'm posting this here for others and as accountability for them to improve on their communication with out of state families. read more