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Simon Pearce

5.0 (1 review)
PriceyHome Decor
Closed • 10:00 am - 5:00 pm

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2 years ago

Helpful 4
Thanks 1
Love this 6
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Serena & Lily Westport

Serena & Lily Westport

2.6(18 reviews)
0.1 mi

I want to highlight the exceptional service I received from Kyla Allen, a Design Advisor at Serena…read more& Lily's Westport, CT store. Kyla worked closely with me to furnish my new condominium in Highland Beach, Florida - from nearly 1,300 miles away. We collaborated on designing the bedrooms, the main living space and the kitchen- tackling many decisions along the way. She introduced me to rugs and furniture I might never have explored on my own, helping me create spaces aligned with my desired style. I posted three pictures, and will post an additional one of the kitchen once the Belgian Club Loveseat and two Copa chairs arrive. Beyond her design expertise, Kyla was highly professional and diligent in following up on multiple orders, ensuring everything went smoothly from start to finish. I highly recommend working with Kyla - her talent, professionalism, and dedication are truly exceptional!

Had a wonderful experience, until I didn't. I spent in excess of 6 figures here. Of the many…read moreitems I purchased 2 items were the blue bone in lay vanity trays. They are a gorgeous vibrant blue....until some time goes by. I noticed they changed into a pale grey. I was shocked. I sent emails to my rep and their head quarters. The only response I got was from the rep who virtually said, she spoke to her support team who said yes...theyve seen this happen and there is nothing they can do and by the way....it's now discontinued so 'sorry'. THAT was it. Nothing further on perhaps arriving at a more friendly solution. Nothing from their headquarters. Nothing from customer service. So maybe next time I want to do another home re-haul...I will take my six figure spending dollars to ARHAUS. POINT: THIS WAS A DEFECTIVE PRODUCT AND SERENA AND LILY DID NOT HAVE A NOTE SPECIFYING THIS ITEM WOULD HAVE THE POSSIBILITY OF FADING. BUYER BEWARE!! SERENA AND LILY IS NOT A COMPANY THAT BACKS UP THEIR PRODUCTS--LORI GREELEY THE CEO SHOULD BE ASHAMED AT THE WAY SHE IS RUNNING THE COMPANY. MAYBE IF THEY REPLACE THE CEO...THE STORES WILL BE RUN WITH ACCOUNTABILITY.

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Serena & Lily Westport
Serena & Lily Westport
Serena & Lily Westport

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Simon Pearce - homedecor - Updated May 2026

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