They were at first unable to locate my file. (Brand new employee, zero office support for her while…read moreEVERYONE was on vacation...) They then canceled my appointment without telling me... creating an additional 17 day period of me being in pain with a broken tooth. The support staff was CLUELESS. Literally unable to pull up my account at all. The office manager was rude, smug and dismissive. Basically, we're so busy that we don't need your business. Zero apologies. Zero accountability. I NEVER leave bad reviews. I think this is my second harsh review left anywhere. But I'll be talking about this from my personal and my business pages on social media. And I'll be leaving this review every single place I can find to leave it. BEYOND TERRIBLE EXPERIENCE WITH THESE YAHOOS.

At age 58 Dr. Daniel Simon is probably one of the greatest dentist I have ever had. He talks you…read morethrough every part of the procedures as he is performing them and along with his staff keeps you very well informed of not only what is going on how they are doing what they are doing but making sure you were as comfortable as you could possibly be. His staff and his facility it's probably one of the finest I have ever been a part of. I would definitely recommend this dentist to anybody.

This place is awesome. Check in was a breeze. Being in the health care field, I'm very particular…read morein who I choose for my care. One must make an awesome first impression for me to continue going to receive care. The dental hygienist did that! She was very professional and enjoyed talking with me about current events, and I didn't mind that there was a student in the room watching as well. The doctor's first words to me yesterday were "I'm digging the bow tie!" He was able to tell me what's wrong with my teeth (not much) and how to fix it and what to expect. I highly recommend Dr Simon and staff!!

A previous dentist told me I needed 2 crowns. Westen Dental was honest enough to let me know all I…read moreneeded was replacement of an old filling. I have found my new dentist!

I came to Westen Dental Group because of an extremely negative experience I had with a local…read moredentistry practice. I have not rated that practice out of respect, but I can tell you immediately, Westen is amazing! First, Emily, my dental hygienist, was professional, kind, gentle, and compassionate. She explained every single step of the process clearly. My teeth felt so clean afterward! During my cleaning, my one single crown came loose--I've had trouble with this crown since the beginning. I am actually so glad it did come loose! Because then Dr. Evans came in and identified the problem with that crown. I am now set up to have this forever problematic crown fixed, with a professional team I trust. They also lay out the treatment plan clearly, as well as the expected bill. This is the best dentistry experience I've had. Would recommend them to anyone!

I had to have all my teeth extracted and got dentures. I went to AspenDental for everything. They…read moreexplained step by step what to expect and how long it would take. The staff is great. They are really friendly and knowledgeable. No regrets. They don't push anything on you. Again, highly recommend them. That first day after extracting all my teeth is uncomfortable but you will be fine. The 3Rd day I did have some pain due to everything wearing off, I took Tylenol and was fine I just rested that day. The process is different but no regrets on choosing them. If you have questions they answer them. The staff is wonderful!!! Also, I have had a thing about dentist since a child, but they were great and reassured me. While extracting they comfort you! March 5, 2026, Hazel Witcher

I would give zero Stars if I could. I went in to have the nine remaining teeth in my lower jaw…read moreremoved and I wanted sedation dentistry so they brought in a surgeon because they don't do that and he treated me like a calf at a rodeo. Immediately upon waking up they put my glasses on me rolled me out of the chair and put my coat on and walked me out to my son who was waiting for me in the waiting room. Even though I was still partially numb I could tell that I was in a lot of pain on my lower jaw and it wasn't even in the area of the tooth removal. It was as though the Denture had been driven onto my jaw. I had so much pain for the next two days before my follow-up. It was unbearable. The codeine capsules wouldn't even phase it . When I went in for my follow-up I was given a dentist who doesn't even work for Aspen but who was called in because they were short-handed. She had me remove my lower denture, gave me a quick look and made reference to sores on both sides of my jaw. Then she had me replace the Denture and it hurt so bad I nearly blacked out in the office. 2 days later I couldn't take the pain anymore so I took the Denture out on my own and I kept feeling something that felt like bone sticking out of the side of my jaw. As it turns out it was a scab concealing a broke off tooth that was left in my gum! I called Aspen complaining and was told to come in a few days later so their dentist could look at me. The dentist had my jaw X-rayed and sure enough there's part of a tooth sticking out of my gum . Instead of attempting to remove the entire broken tooth she simply chipped away and ground on it until she got it below my gum and then stitched it over . When I asked her if that wouldn't come through the gum later on she said "probably not". PROBABLY NOT???? I didn't pay $9,000 to hear the words probably not. I also have two big high spots on my lower jaw and there is no way that a set of Dentures will ever fit my lower jaw. Do yourself a favor and find somebody else. I have filed complaints with my state Dental Board and with my State Attorney General's office.

Best dentist office around! Everyone is friendly and professional. I've been going to this office…read morefor many years and I'll never go anywhere else.

The staff has been great overall for the last few years, but the atmosphere has changed so much. It…read moredoesn't feel as family oriented and caring. That may sound silly but it feels like I'm just a number. I have had 2 different crowns done and BOTH chipped within weeks of placement. I knew I was overpaying but went ahead and anyways. I should have taken it as a sign when they asked if I wanted to purchase insurance for the tooth. That is ALARMING. It should be reliable or fixed anyways after what we have to pay. I appreciate how kind the staff has always been, but I worry about how predatory the billing process can be. They rush you thru, give you quotes and say they need payment now, then afterwards I realized that things didn't line up. Feels like a car lot. I wanted it to be better.

I hate seeing a dentist, but I'll make an exception for Dr. Ross (& staff) at Hartland Dental. No…read morewaiting, appointment on time. ALL the latest equipment for treatment and diagnosis. Very gentle DMD and hygienist. Very professional. They both caught a budding problem before it became a major problem. A truly satisfying and painless experience.

The office staff is friendly and polite, but Laura Ross is not a good dentist at all. As I have…read morefound, due to lake of knowledge and experience, she might not be able to understand what the problem is. It takes a few weeks until you find that she did not fix the problem. Also, never take her recommendations seriously. Overall, I do not recommend her at all.

Very Rude, Very rushed. Do not care for the patient's well being. They are herded in and out like…read morecattle. They do not have a recovery area for the patient to be monitored post procedure/Anesthesia. If there are any complications for any medications administered during the procedure they do not wait to see if there are any adverse reactions. This is supposed to be medical care, any PCP that gives you a shot makes you wait at least 10 to 15 minutes if not longer to make sure you're ok. If you are looking for friendly medical/dental staff who actually care I would suggest another provider, you won't find it here. The customer/patient service was terrible on top of all of that. Flat out rude.

My son is special needs, Autism, and had all 4 wisdom teeth out. They handled him perfectly and…read morewent above and beyond! The nurse on duty and staff are top notch! Thank you for making such a scary situation in to a good experience for him

My father purchased dentures from this office, and they broke within only three weeks during normal…read moreuse. He did nothing unusual that would have caused this. His previous dentures lasted approximately 15 years, so this experience has been extremely disappointing and unacceptable. When we contacted the office, they refused to provide a refund. They have also repeatedly pushed back his appointment to address the broken dentures, leaving him without a properly functioning appliance that he already paid for. This ongoing delay has affected his ability to eat comfortably, his confidence, and his mental well-being. My father is a senior citizen, and I am deeply concerned about how this situation has been handled. We expected the office to stand behind its work and resolve the problem promptly. Instead, we have experienced delays and no satisfactory solution. Based on our experience, I cannot recommend this office.

I wanted to wait on this review until I went through at least 90-95% of the process. And that's…read morewhat it is, it's a process. Everyone's needs are different and will have their own experience. I am only here to share mine. First off, the consultation was very informative and there were several options I was given for my needs. No pressure, just straight forward and informative. The surgery went very well and to be honest, I was concerned about the fact I would be awake for the entire process. The pain was very, very minimal. Even afterwards. I can tell you that Dr. Rice, and his entire staff are not just professionals, they are very courteous and friendly. I appreciate the fact they are committed to getting it right! It's obvious to me they are not only committed to patient comfort and care, but satisfaction as well. I am VERY satisfied with my experience thus far and can only say that I am thankful for Dr. Rice and his team.