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Simax Sports

1.0 (1 review)
Closed 9:00 am - 6:00 pm

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1 year ago

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H&M

H&M

2.7(15 reviews)
0.8 mi
$$

I had the WORST experience tonight at H&M!! keep in mind, we got there at 8:25 PM, and they close…read moreat 9:00. as soon as we got there, one person at front desk,and no greeting,not even a "hey", i was like, ok! understandable, probably tired! i can't fit in many jeans, so we grabbed a few and some tee shirts. we head to the fitting rooms and THERE CLOSED. 20 MINUTES BEFORE THEY CLOSE, AND THEY CLOSE THE FITTING ROOMS. we find a employee walking around and ask if she can open the fitting rooms and we tell her that we will be extra quick. She scatters around trying to find her manager, says she can't find her and then ask for her three times on the walkie-talkie. FINALLY She answers. The employee doesn't even tell her our problem or that will be really quick or anything like that. all she says is, " there are two people at the front desk that want me to open the fitting rooms" the employee asked how many atoms we have in a bunch of that kind of stuff. And she says we have five minutes. Like yeah that's enough time but still! I usually love H&M, but this was the worst experience I've ever had there and that's not even all, when we're done a few minutes later we go up to check out and while we're checking out, the same lady that was at the front desk earlier, put the closed register sign up 15 MINUTES BEFORE THEY CLOSE. then when you're almost done, checking out, the manager comes up to the front desk and talk to the girl that was checking us out and talks to her about how she can't wait to leave. IN FRONT OF A CUSTOMER! They had this review coming. If you're coming to H&M, I advise you to not come after eight

Order# - xxxxx c Ordered date - 2/1/2024…read moreRetail Store - 400 Ernest W Barrett Pkwy NW, Kennesaw, GA 30144 Purchased online as noted above. Tried to exchange a pair of jeans that was too big for me. The cashier referred me to manager/supervisor Ms. KM was polite and explained what she can do for this transaction. She spoke very softly where I could not understand her and asked her to repeat each time what she is saying(as her facial expression was ok I have to repeat this again based on my perception) I am hearing impaired and obviously I spoke very loudly plus she made me more upset during the conversation progressed which I admit my tone of voice got louder and louder. I did not swear but literally said this effing crazy. I was not threatening her either. Obviously she thought I was threatening and yelling at her but I was very upset and disturbed already because she said she can give me a refund and need to purchase the right size but she will not give me a discount for the one I am purchasing (about $6 to $7 difference). Your policy indicates you can exchange it at the store. Of course my tone of voice got louder due to my disappointment/frustration and she said to tone it down otherwise she will call security! Wow! Really ! Then a customer standing in line made a statement that if she needs to support her she will be there for her. Really ! That made me more upset. So I walked out very upset how this was handled !!. I was not a very happy customer! Went home and was so bothersome by the situation that I decided to call customer service and discussed my concern. Hold & behold , this customer service provided me with a solution! I received a quick solution within minutes! Received a return label via email and to top off an additional discount for the new item so I can order the right size. Yes, I spoke loudly too! This was handled within minutes! WOW! I wished I would have done that before wasting gas to go to this retail store . It seems that the online process is handled more smoothly than the this particular retail store with that particular person. KM! I don't think she realized I am hearing impaired. Too sad Also emailed customer service.....!

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Simax Sports - sportswear - Updated May 2026

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