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    Silvergate Shipping

    3.7 (11 reviews)
    Closed 7:00 am - 7:00 pm

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    Dents to the back of my toolbox
    Christa C.

    HORRIBLE HORRIBLE company!!! I found them on the shipping website, UShip. They made an offer, seemed to be very helpful, so I accepted. What I shipped was a very large toolbox with ZERO damage! What arrived was a very large toolbox with so much damage, I could barely get the drawers open, and when I did, they wouldn't close completely anymore. There is trim missing off the sides. There are several dents and scratches. A wheel is broken, the box won't lock anymore because the drawers are so misaligned! This toolbox has 6 wheels, it rolls very easily! It looks like it was dropped off the back of the truck, on it's side! Most of the tools were on one side of the toolbox. Most of the damage was on the same side. It's a mess! All this damage happened at the end of November 2014. I called and emailed with pictures as soon as it happened. I was told a claim was being opened. It wasn't. I called again and was told again a claim was being opened and it takes a couple of weeks because it has to go through them and the shipping company that actually transported to box. That company is Estes. When I tried to talk to Jack, he would put me through to Rob. Rob blows me off. All communication from them stopped in December 2014. They won't answer my emails. They won't answer my calls or call me back. Next step, lawyer up I guess! Good thing I work for a large company that can provide one for me! In short, sort of, DO NOT USE THIS COMPANY!!! They will not take any responsibility for your property being damaged, nor will they help get a claim going and resolved. STAY AWAY FROM THIS COMPANY!!!

    Our shipment all wrapped up

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    11 months ago

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    4 months ago

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    2 years ago

    Jack was great to work with! He is thorough and friendly and helped me to understand the freight shipping process a bit better.

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    11 years ago

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    Silvergate S.

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    11 years ago

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    The UPS Store

    The UPS Store

    4.3
    (157 reviews)

    Service: Consistently provides accurate, helpful &…read morerespectful service with added patience to people with disabilities. Despite being extra busy with over nine+ customers, my transaction returning large Amazon Package was deftly handled. Quality: -Remains beyond reproach- use of limited space is organized, never appears crowded. Value: Although their services are invaluable feeling accomplished & relieved is priceless. Highly recommend this UPS Store & Staff

    Had a large, defective Amazon item that AMAZON wanted returned (an industrial cart with stripped…read morewheels after just 90 days of light use around home). Had the QR code, took it in, UPS worker said it needed to be broken down and boxed up (Amazon said it didn't because the pieces lock in place). UPS worker (a guy) said it could be wrapped up in a bag. My caregiver went and purchased furniture wrap and duct tape to return it. Took it back, they refused it "due to dimensions." "We don't take something that large wrapped up in a bag." This from the same individual who had said "Put it in a bag" just 40 minutes before. Called Amazon, they said the individual at this UPS Store should have accepted the return. Now Amazon has arranged to have the same item picked up at my home. I'm on a very limited budget and spent $23.88 to wrap it up as requested. Now get to wait for UPS to come get it from my home and I'm out almost $25. Never previously had a problem with this store. Always used them. But if the UPS Store person is not going to accept a package though Amazon explained how to return it and the very same person re-explained how to return it, and then would not accept the package as wrapped for return--as explained because they "don't accept anything those dimensions unless it's in a box" they should have called Amazon about it! They should have said from the very beginning, we won't accept this wrapped up in a plastic furniture bag. My caregiver said she'll never use this store again.

    Silvergate Shipping - couriers - Updated August 2026

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