We had a great time with our friends at Silver Lake ORV dunes. We did the 2 hour rental and were…read moreimpressed by the organization, attention to detail and safety. Staff was friendly and knowledgeable. We will return.

Super fun, we went on a week day morning before it was hot or crowded out on the dunes. Super…read moreservice and would totally go back.

Today we went to Silver Lake Dunes and rented the RZR from Wild Bill's. It was so awesome! All…read morethe guys were extremely nice and helpful - especially my guy Mike who helped me TWICE - once when I couldn't start the damn thing and when I got stuck at the top of the biggest hill. It was a beautiful day, not busy at all, and super fun! Thanks Wild Bill! And wear the goggles!!!

We just did this adventure yesterday And it was the most fun vacation excursion I've ever done. Way…read moremore fun than snorkeling or scuba diving. Way more fun than skiing or hiking through fountains. This was awesome! I have to say as the driver, this was pushing all of my man buttons and a few times had my wife holding her breath! I can't wait to be able to do it again. Great service, great tour guide... And one wild ride!

Do not rent from this company. If there are any issues they will not make it right…read more  Full story: This was my third year renting from Back RoadRentals. The first two years we rented the same RV, which did not have issues,and drop off and pickup went fine. This year they rented us a different vehicle. Within a half hour of delivery water was leaking all over the floor. We had to delay our workday for them to come back figure out the issue, go out and get a part and come back and fix it. On day 3, the bathtub filled with smelly, gross water. We called and they said the greywater tank had filled up - which seemed crazy to us because the only water we had used was for the four of us to brush our teeth. None of us had showered, etc. Still, we paid for the campsite manager to come and pump the greywater out ($80!). The sensor also showed the freshwater tank was empty so we paid another $80 for the campsite to bring the truck to fill it up - but when they hooked up they said the tank was practically full. So, we wasted that $80 and it proved that we had barely used any water. Also, the sensor was broken, which we had not been told. We honestly weren't going to bring any of it up, but then Jim texted that he was going to charge us a cleaning fee. We had asked about cleaning and he said "nice but not necessary." Still, we made sure all the dirty linens were in one place, all the trash was bagged and ready to be takenout, etc. We are all adults and had barely been in the RV (12+ hour work days) so it really wasn't messy. Getting charged a cleaning fee on top of already having to lose time because they didn't check that they were delivering a working RV and having to pay $160 because they hadn't emptied out the grey water and had broken sensors, really felt like adding insult to injury, so we let Jim know everything that had happened and ask him to make it right. He absolutely refused, poo-pooed our issues, claimed no responsibility for anything and charged us the cleaning fee. The character of a company is shown when things go wrong.Things went wrong and instead of making it right, this company made it worse. Do not give them your business.

We rented a side-by-side for a two-hour ride and ended up being charged $272 for a broken belt,…read moreeven though the company told us it had just been replaced the day before. We were told the charge would be only for the part, but the invoice from the shop showed the belt was $219.34. When I asked about the difference, they said labor and tax were included -- but those weren't supposed to be charged to us. They shifted blame, didn't take any responsibility, and were not transparent about the charges. After seeing other reviews, it looks like this isn't a one-time thing -- they seem to have a pattern of refusing to work with customers when something goes wrong. Absolutely Terrible!

The Wolverines do not have 5 point seatbelts... the dunes can be a rough ride, need harness…read moreprotection not just standard seatbelts. Sustained a vertical acceleration/deceleration injury requiring ER visit.

Their 4-seater buggys DO NOT handle even the small sand dunes well. Maybe with 1-2 people they can…read moreperform. They tried to charge me HUNDREDS of dollars for one of the buggy's wheels breaking when I was merely driving straight a FEW MINUTES after I got to the dunes. Ridiculous. The Wolverine machines work better, but go somewhere else. Avoid and find a better rental place.

Stayed here over a weekend with friends. We rented a cabin while our friends had a camping area…read morewith the RV. Easy to check in and out. Great location for all the things to do in the area. Cabin was well furnished and well maintained. Dog friendly and quiet

I was extremely happy front he time I called them to see about booking the cabin til the time I…read moreleft! We got there super late due to unforeseen events. To my surprise the owners texted to check on our progress. Not once did they ever have anything but a positive attitudes. We made it in and got settled very late. The time difference had us off slightly. The whole cabin was well furnished and extremely clean. It was very roomy and came with amenities most 5 star hotels don't! I was completely shocked at the experience and have now found a new place for my family to go whenever we feel a need to "get away", which is often! Upon our departure, the owner was even nicer than when we first met! I am so pleased with this place I will recommend you trying it out for yourself. If you don't like your first night is on me! ***Wink wink*** Make sure to check in for great coupons and little bonus gifts. Customer service 5 Location 5 Quality 5 Prices 5 Cleanliness 5 Overall 5 stars!!!

We finally got to experience the Saugatuck Dune Rides! You have to make a reservation online ahead…read moreof time, and slots book quickly. The ride is about 40 minutes and includes some information on the history of the area (including about the buried town of Singapore- so fascinating) as well as a quick stop at the top of a dune. Unfortunately there was quite a bit of dense fog in the area for our ride, but it was still a good time. They get going pretty quick, but I wouldn't say it's a thrill ride. Definitely hold on to your hats/loose items! We saw two young fawns in the woods which was a highlight of the tour. There is a souvenir shop with some snacks, bottled drinks, bathrooms, and some historical items like newspaper clippings about Singapore. Plenty of parking and some outside seating as well.

This was a smaller operation than the Mac Woods Dune Ride we went on previously. Everything here…read morewas less chaotic and more organized. The ride was also A LOT faster!!!!!!! Our driver was great, he told a lot of funny, corny jokes but also gave us a lot of history as well and was very friendly and kind. The gift shop did not have a lot to offer mostly just shirts (with boring, disappointing designs) and a few gifts but I was happy to see a smashing penny machine as my sister and I collect these kitschy things. I highly recommend this tour.

Renters BEWARE!!!! I would not recommend renting the Aspen cabin from Jeff with Crystal Adventures!…read moreWe had a horrible experience at this cabin. Upon arrival, we discovered a lady bug/beetle infestation. The dishes in the kitchen cabinets were dirty and also had beetles on them. The kitchen is also not a full kitchen as advertised. of the two bedrooms, one of them does not have heat, and the other one has a hidden baseboard heater which you are not made aware of. This resulted in us sleeping without heat before the first night. The bathrooms are absolutely filthy. Only 2 of us (out of 6 people) showered the entire weekend as the showers were very unclean. We had dog hair in the sheets of our bed. We realize mistakes can happen with cleaners so tried to work with the property owner, Jeff in hopes of working something out and issuing a partial refund for everything we encountered last weekend. He was very unprofessional and left us no choice but to contact AirBNB for help. After seeing our photos and videos, they agreed that we deserved a partial refund. I just wanted to help inform others to avoid renting from Crystal Adventures at all costs! It was a very unfortunate situation for our family.

The staff at Crystal Adventures were very friendly and helpful. They helped us get our canoes and…read morekayaks into the river and explained what to expect (portages/timing etc.). The river was just beautiful and less busy than others in the area. In hindsight I wish we had each gotten our own kayaks instead of doubling up in canoes as the river is tricky to navigate in the larger sized vessel at times. I'll definitely come back to Crystal Adventures.

Outstanding customer service and a wide variety of boats to rent. On this beautiful sunny day we…read morerented a pontoon boat. The boat was in excellent condition and well equipped with life jackets, towable tube, oars, and everything we needed. We interacted with several employees and all were very competent and extremely helpful. Planning to return soon to rent jets skis.

The office is actually located in the back which is indicated at a sign in the front. We had to…read morewait a few minutes while the person at the desk was helping a couple people on the phone and someone who made reservations as we were walk-ins. There was someone who helped us out with ensuring that we were aware of the instructions on how to operate the Wave-runner and the rules. We grabbed a life jacket and a plastic box to put our phones into the compartment in the waverunner. It was great time that we went at about 10:30am as it was not busy at all on a Sunday morning. It was a blast and we were disappointed that we only booked an hour, and definitely agreed that we will have to do a couple of hours so that we could get out to Lake Michigan the next time.