‼‼‼‼‼I had the most heartbreaking and traumatizing experience in this clinic, and I want to warn…read moreevery pet owner: never bring your animals here, especially small pets like guinea pigs or rabbits. Early in the morning, I saw my guinea pig was very sick and not eating. I panicked and called several clinics to ask if they treat small animals. This clinic told me: "Yes, bring her now, it's an emergency, we can help." Relieved, I rushed over, believing they would save her. I arrived at 9 AM. A man at reception took my pet away, and for the next 2.5 hours I sat with no updates, no communication, no idea what was happening. I kept saying it was urgent, but they just told me to wait. Finally, a doctor spoke to me -- without even bringing my pet -- and started talking about stomach problems, then immediately said the cost would be $3000. When I asked for details or a price list, he left. Later, staff came in with two different papers: * The first showed $216 for a "consultation" plus $188 for cremation. * The second showed $216 for a "consultation" plus costs for treatment and medications. It felt like they were literally giving me a choice: either pay for cremation, or pay for treatment. I even asked: "If you are already suggesting cremation, does that mean treatment won't help? Is it already too late?" They reassured me: "No, it's not too late. Treatment will help. You just need to give the medicines." Of course, since the price difference between cremation and treatment wasn't very big, and because this was our beloved pet, we chose treatment, trusting their words. But every 15-20 minutes the numbers kept changing -- $500, then $600, then suddenly $411. They seemed to invent prices out of thin air. Desperate to save my pet, I agreed to treatment. After more waiting, they gave her back to me in a box. She was lying still, breathing heavily, clearly struggling. I begged them to check her, but they said: "It's fine, go home." Within 15 minutes of leaving the clinic, after giving only the first medications they prescribed, my beloved guinea pig went into seizures and died in my arms. The same clinic that promised me she would be okay, that took hundreds of dollars from me, had let her suffer for hours and then die. When I came back crying, with my child crying beside me, they quickly pulled me into a private room so other clients wouldn't hear. They said: "Sorry, sorry, it's not our fault." Then they demanded $300 for cremation. After arguing, they told me they would refund $80 for the medicines, then changed it to $150, and then told me I would only need to pay $24 more for cremation. Finally, they said: "Actually, don't pay anything for cremation -- but you will not get any refund either." The numbers kept changing every time, as if they were inventing them on the spot. I spent from 9 AM until nearly 1 PM in this nightmare. My pet suffered for 3.5 hours while they played with numbers and gave me false hope. Instead of telling me honestly that they couldn't help, they strung me along, took my money, and handed me back my pet already dying. To make things worse, while I sat in the waiting room devastated, I overheard staff laughing and celebrating someone's birthday. It was clear saving my animal was never their priority. I cannot shake the feeling that they took advantage of me because I am an immigrant and my English is not strong. They saw an opportunity to overcharge me and gave me no clear information, no transparent price list, no real compassion. My guinea pig went into this clinic alive. She left dead. And all they cared about was money. Please, if you love your pets, do not bring them here. This clinic is cruel, unprofessional, and heartless. They gave me false hope, drained me financially, and let my pet die in pain. It is a nightmare I never want another family to experience.

A while back, they started using a gas chamber to euthanize rabbits. One of the technicians was so…read moredisturbed by this practice that's banned in many North American jurisdictions that I can no longer recommend this clinic. Quite a few years ago, they used to be good; they used to use anesthetic gas through a mask and would even let the pet owner be with their pet during the euthanizing process. Now that they chamber them, they don't allow you to be with your pet during their final moments of consciousness (likely because they don't want you to see how disturbing what they're doing is). Between this questionable policy of theirs and their very high costs (and a few other unsettling interactions with them), I'd say it's best to avoid this place.

Shittiest business ever demanded to ground to save my dog's life otherwise they're gonna let them…read moredie or else. My second option is sign. I'm already the Humane Society they could pay the vet bill if I can't afford two grand and I wasn't gonna let my dog die so being selfless, I did sign the paper of the biggest hardest thing I ever did and then after that, they tried to charge me with abandonment and send the byelaw after me. I had to go to court to prove that I wasn't neglected after all they just decided to drop it all yeah it was the saddest time in my life. I don't recommend this anything vca and the city of Calgary. If it's VCA avoid it with your pet no good if you wanna lose your pet that's a good place to do it.

I brought my cat in the week of a family tragedy and was completely incapable of coping with his…read moreillness on top of everything else. The staff was incredibly compassionate, understanding, respectful and kind, and worked to find funds to make our cat's emergency surgery affordable, without which he would have died. Our greatest fear was either having him die or not being able to afford to keep him alive, as he is my daughter's cat and she is currently hospitalized. Telling her of the death of her cat was unfathomable to us, and I will never be able to express our gratitude to everyone at Western Veterinary Specialists.

I cant believe there is negative reviews. This place was pretty amazing! We arrived at 2 AM and the…read moredoctor was helping us within minutes. They also helped us find a hotel as we were not from Calgary. The next day they were in touch early and let us visit our dog. Dr Diaz was amazing before the MRI he explained everything and was in touch right after explaining everything. They answered all questions we had moving forward and the care the dog got was terrific! They clinic looked clean and well maintained, plus the amount of services they offer are among the top in Alberta. Big thanks to Diaz and everyone else!

This pet hospital is known for its extremely high cost! Let that being said, the service provided…read moreis by no means any better than other providers, if not worse! Because honestly they CAN be rude!! Honestly, the only reason I have to go there is because this is the only 24 hours pet emergency hospital in South Calgary. So there is no other choice if your pet has an emergency. Let me first tell you how much you are expected to spend each time. in 2024, my dog was referred to VCA for tooth extraction that costed me over $ 5,000. In 2025, my another dog had emergency checkup and follow-ups, totaling over $2,500. In 2026, my dog was diagnosed with pancreatitis. One emergency visit costed me $1,500. The vet offered me for hospital stays that costed $1,200 per night. I refused but told her I would bring my dog back if he was not improving. My dog was discharged and that's the end of the story from this vet. Normally ( I mean literally every time) vets in this hospital or any others will call within two days to follow up. Not her. I emailed her a day later for some of my concerns. NO RESPOND! Finally I called the hospital to speak with her, but just got a message through the receptionist who indicated that my dog was discharged so there was no reason to follow up!! I have to get some more medication for my dog, so the vet told the receptionist that they would call me when it was ready. That was yesterday, she literately takes more time than human pharmacy. Tomorrow I have to call again!! This is the most untimely services I have ever received in 8 years as a pet owner!!! I think the vet is untimely and insensitive in providing her services. Overall, for the costs you have to spend and the services you receive, I think VCA is the worst place, not just for pet hospital but for all service places overall. Next time, I will go to other part of the city for pet emergency.

They are knowledgeable, respectful and helpful. They talk to my dog. Animal people who care. 5…read morestars.

I have been going to this Veterinarian Hospital for a little over a year now for my cat (4yrs) &…read moredog (8yrs). I have found that the employees are always friendly, and will giggle and joke around with you. The main Dr. that I have delt with has always been honest and has never made an attempt to cash grab. Even when I was in a panicked state and insisted on him giving my cat an x-ray, he advised after giving my cat a physical, that he was confident my cat didn't need an x-ray. I told him that because of past experience, I wanted to see for myself and so he did, and he was right. He also wrote down a few natural solutions to a few problems I was having with my cat, so that I could try them at home before having to come in and spend any extra money. I took my dog to the same Dr. because he was limping about after every major walk & play date with other dogs. He advised us that he thought it was minor artheritis in his one knee, and to try this certain vitamin in his food rather than medication to help his pain! We haven't noticed the limping since! The at home tips they've given me have been so helpful & unnecessary, yet they still give them. I have the genuine feeling that they care more about my pets well being than the extra buck they'll make on an unnecessary x-ray.

Was told by my vet to go here in case of pet emergency…read more Suggested to call ahead so they have all your information from your vet before you arrive. They will take your pet upon arrival to have an assessment and prognosis on the next steps for your pet. Well my baby wasn't doing well and brought her here to have a look at. I did phone ahead and they were waiting and ready upon my arrival, took my baby in immediately. Very hi tech facility with new state of the art equipment for your pet. Very friendly and compassionate staff as well as helpful. Told me to wait in the waiting room and as soon as the vet takes a look they will place me in a room where the vet will give me my options on the prognosis of my baby's ailment. Vet was very helpful and honest on the options that were given to us. If your pet needs to stay for observation you can book an appointment to have visit with your baby. By the way my baby is doing very well now. They took very good care of my baby. This Animal Hospital is new and has been at this location since August 2024. Other then emergency pet care they have a wide selection of good quality pet food. Do recommend coming here for pet emergencies. -inside is very clean and new -plenty of parking

Do not go here for emergency! If you refuse to euthanize your pet they call the police of you…read more They take your pet away and don't let you stay with it. Had to wait 3 hours for a simple treatment. I had a horrible experience. EXTREME pressure to euthanize my dog with cancer both times I went. Do not sign their consent form unless you want an extra $500 of charges with zero communication beforehand. Absolutely poorly structured system where they don't communicate with each other or write notes in files. Not an efficient hospital whatsoever. THEY WANT YOUR MONEY.

Had a terrible experience at this Pet Planet which is so unfortunate because I've had great…read moreexperiences at other locations. I try to shop local, especially during the pandemic but sadly this Pet Planet jaded my view. In my experience they do not prioritize customer service and were completely unwilling to work with me to resolve the issue. Oh, and don't even think about contacting head office as they support their franchise owners and NOT the customer. They will make the situation worse and throw you under the bus!! I recommend driving a bit further to another Pet Planet or visit the nearby Pet Valu.

[Maestro sings this to Frosty the Snowman]…read more Pet Planet's great, I like to shop there lots. There's organic treats and poopy tanks and everything in between. The people are friendly, they're good with special requests. They have cool things and info too, so we learn as well as eat! I love my Grandma Lucy cookies oh so very much, the blueberry ones are the best - I share them with one and all. Pet Planet's great, I like to shop there lots. There's toys and vitamins, alligator chews and everything in between.

Fantastic facilities, all of the staff are knowledgeable, friendly and compassionate…read more I would recommend Petzoic Vet Hospital for any of your pets needs.

Unsafe and unsanitary -- during my cat's visit I found a used sharp needle left out beside the…read moreweigh scale. I only noticed it after she was weighed, and she could have easily been poked while moving around. Staff and management brushed it off with a quick apology and still charged full price. Do your pets a favour and go elsewhere.

They are good with how they treat my animals but every time I go there, they quote me a low ball…read moreprice and somehow it ends up being $50 or more than what they said the original price would be. I'm not sure if after this I would go back.

Took my little pup here a couple weeks and was super impressed. The front staff were kind,…read morewelcoming and friendly, and the vet we had was honest, and knowledgable. Plus she gave my dogs treats, and actually cared about him. Some vets will tell you anything to get you to come back, or spend money. She was honest, and great and that is why we will go back. Highly recommended.

Friendly, knowledgeable staff Reasonable pricing…read moreTraining area Boarding area feeding area Grooming area Six different play areas depending on the size of your dog, including two outdoor areas Every area has cameras so you can watch your dog at any time they are there. A lot of specialty products that are a bit cheaper than normal pet stores We like the Raw food selection from Courtney Farms Specialty pricing for First Responders

The facility is beautiful, the staff are friendly and knowledgeable ! They offer so many different…read moreprograms which is fantastic for my dog reactive Halo Husky Alum. While she doesn't attend the daycare anymore, the training department is fantastic@