My dog Ruby passed away while receiving emergency care at this hospital. This was an extremely upsetting experience, and after reviewing her medical records and timeline, I have serious concerns about how her case was handled.
Ruby was at the hospital from approximately 7 a.m. until around 4 p.m. According to the records I received, her condition and vital signs changed during her hospitalization. I am concerned about the timing of the response to those changes and about the management of her respiratory condition. Her records also document tracheal collapse, and the radiology findings raised additional concerns for me.
I repeatedly communicated that I wanted the veterinary team to do what was medically necessary for Ruby and that I would pay for her treatment. During this emergency, however, I was contacted about additional costs and asked to make payments before further treatment proceeded. From my perspective, too much valuable time was spent discussing and processing payment while Ruby was critically ill.
Ruby ultimately suffered cardiac arrest and died at the hospital. I cannot say with certainty what the outcome would have been with different treatment, but after reviewing the medical timeline, I have serious questions about whether interventions could have been escalated sooner.
Another part of the experience that was particularly painful occurred immediately after Ruby died. While I was holding her and grieving, I was approached about paperwork. Given what had just happened, I found the timing extremely insensitive.
I paid approximately $3,000 for Ruby's care. More importantly, I trusted this hospital with a member of my family during a medical emergency. I am sharing my experience because I believe other pet owners should ask detailed questions about treatment plans, timing of interventions, and payment requirements when bringing a critically ill animal here.
Ruby was deeply loved, and losing her that day was devastating. read more