Awesome staff and doctors. We were visiting Wallace ID when our 15 year old chihuahua got diarrhea…read morebad. Called these guys and we had an appt the next morning. Gave her some sub-cute fluids and antibiotics. Very reasonable pricing. She was good as new in 2 days. Thank you guys so much!! Mark and Elena and Sadie Wisch

Very caring staff. Dr. Cook is an outstanding vet and is extremely patient with people. He takes…read morecare of both my pups, along with the rest of my family and their doggies. I highly recommend this facility for your fur children.

I don't recommend…read more Very Very expensive for cursory service. Remarked about how good her coat looked, glanced in her ears, raised her tail, looked at her teeth, and cursory listen to her heart. Charged full exam price for a once over look.... NOT an examination. Office visit $199 Blood panel $499 !!! Mandates test you don't need. Simple blood test is normally $150 Unless you have money to waste and don't need a full examination I would avoid this one.

The excellent staff was terrific. Doctor King was kind, caring and took his time with us. I highly…read morerecommend Lakewood.

Everyone is very professional and kind. We've been going to Mountain View since 2018 and we…read moreabsolutely love them and our dogs love them also. On our way to appointments our dogs know when we are getting close and they get so excited, whining and pacing and tails wagging like crazy!! The staff is attentive and genuinely cares about animals, we are super pleased and couldn't ask for anything more.

The complete clinic is focused on you and your pets care. Great customer service and follow up to…read moreany open concerns. Dr Booke Schlake has been our primary provider from day one and she is the BEST. We are blessed to have her in our community. Thanks, for all you have dome for us and Skylar.

Update...we still use Glacier Animal hospital for our dog. Staff is helpful, and we see Dr…read more Robinson and she's great!

Be careful, that's all I can say. Also, front receptionist is very rude. We were client for 8yrs.read more

Very kind, very understanding, and very RELIABLE! Extremely open about their pricing as well!…read moreAffordable and personable! Highly recommend this office if you love your pet and want them in good and caring hands.

The kindest and most professional veterinarian office on the Palouse. I would highly recommend this…read moregroup!

They have been our regular vet for over 2 years. They are one of the few privately owned veterinary…read morepractices still in existence. Prices are much more reasonable than a corporate owned veterinary practice (like VCA hospitals). Both Dr McGraw and her staff have always been exceptionally kind and considerate, and have taken excellent care of my dog. Dr McGraw is very thorough, skilled, and knowledgeable. I'm very happy with their service and wouldn't ever dream of switching to another primary vet.

Absolutely disgraceful experience. My family has trusted this clinic for years, but after their…read morerecent behavior, we will never return. We urge others to be extremely cautious. We prepaid $180 for a simple checkup appointment for our small dog. When a work emergency forced us to reschedule, they demanded we pay a second $180 just to book again, with no credit, no transfer, and no service rendered. When we rightfully refused to be scammed out of double payment, they retaliated by "firing" not only our small dog, but also my completely unrelated dog who needs regular seizure care. Firing an innocent, medically fragile dog simply because you are angry at a client is beyond unethical. It is cruel. They also charge extra money just to print a physical prescription, something that should be a basic patient right. Everything about this place feels greedy, callous, and untrustworthy. If you value transparency, fairness, and true care for your pets, look elsewhere. This hospital is all about maximizing profits at the direct expense of the animals and families they are supposed to be helping. We will be reporting them to the Idaho Veterinary Board and strongly encourage others who have had similar experiences to do the same. In response to your reply : --------------------------------------- First, your claim that we paid $100 instead of $180 directly contradicts the transaction records we have. If there's a discrepancy, we're happy to provide receipts showing the amount we were charged. It's not acceptable to retroactively minimize the payment amount when this figure was part of our concern. Second, the prepayment policy and 48-hour cancellation window were never clearly communicated to us before payment. If it was truly a strict and enforceable policy, it should have been disclosed upfront in writing, especially for a first-time prepayment. Transparency matters. Third, firing both our dogs -- especially one who requires routine seizure medication and had nothing to do with the situation -- comes across as punitive and unethical. Whether or not we asked for records to be forwarded, that doesn't justify cutting off medical care to a vulnerable animal. This action supports our claim that it was retaliatory, not administrative. Also, suggesting we've had issues with "other clinics" based on our records is an inappropriate and unprofessional dig. If you stand by your service quality, you shouldn't need to imply character flaws in clients. Lastly, the offer to "reach out by phone" rings hollow after communication was already strained and one-sided. We are happy to continue in writing to avoid misunderstandings and to keep a record of all interactions -- which is entirely reasonable given the circumstances. We will proceed with reporting this situation to the Idaho Veterinary Board. While scheduling conflicts can be disruptive, so is losing access to care for a chronically ill pet due to rigid, non-transparent policies and emotional retaliation.

I was visiting from out of town and my dog cut her paw. It was bleeding profusely and despite…read morerepeated attempts over several days, I couldn't get it to stop. We needed help quickly, so we drove here hoping they could help ASAP, not knowing what else to do. Everyone here was TOP NOTCH. From the receptionist, vet tech, AND veterinarian. In a crazy turn of events, of course, her foot was not bleeding when we got there. In an abundance of caution, we agreed to wrap her foot to make sure it doesn't start bleeding again, even though there was "nothing to see here". Everything about the experience was absolute five star service and I would highly recommend this practice to anyone needing care for their animals!

Sophie, our 12 year old Bernese Mountain Dog, was losing the use of her back legs. We tried…read moremedicines and herbal treatments that worked for a while, but eventually, they stopped working and she was in terrible pain, so with heavy hearts we took her to Hayden Pet Medical Center and they helped her pass so gently and were kind and compassionate with us as well and we are grateful...they let us feed her chocolate kisses (which she just loved)...who knew? and a shot made her sleepy and they then started an IV that they used for her euthanasia....it was a kind and gentle ending to our wonderful Sophie. The Pet center also sent flowers and a card to our home....I can't say enough about their sensitive and compassionate care.

Took my long haired cat in for a lions cut shave. He gets matted pretty badly since he keeps…read morelicking himself (probably an anxiety thing or extra comforting) and can't stop it. A few days ago it was his first time coming here. He gets extremely nervous about going to the vet but I can tell they took very good care of him! The shave was done extremely well and the price for everything done for him was very fair. I highly recommend this place! I included some photos, before and after the shave. They even recommended some products but did not push me to buy like some places do. Will be back for any other future services!!

I took my kitten in after a poor experience at a different vet in the area and he was treated…read morewonderfully. His eye was protruding from his head and causing him pain. I called this vet at 7:30pm and was told to bring him in right away and they would see what they could do. We unfortunately had to stay 30 minutes past close but they were so kind and didn't fault us one bit. His eye needed to be removed ASAP and they were able to squeeze us in the very next day to remove the poor guys eye. The vet was amazing and explained all the risks for a kitten so young and small and answered all our questions thoroughly. This wonderful communication continued through his surgery and after when he had to stay overnight. Kitten did amazingly and they got all of the procedures done under anesthesia that we had hoped for. When I picked him up the next day they sent home an adorable letter with him. We will be returning here with the rest of our pets for establishing care, vaccinations, and any emergencies! Thank you!

We took our 17 year old cat, Corky in to have what was left of his teeth extracted. He had a bad…read moreperiodontal disease, and was getting injections for infections every 3/4 months. Our regular Vet was hesitant about surgery due to his age. Northwest brought in a "traveling" Anesthesiologist who specialized in older animals. Now, he's like a different cat. He's acting like he's a kitten. Plays with his "brother" constantly. Zoomies all over the house, running up and down the stairs. He's even gained some weight! The entire team was awesome! Would definitely take our other pets to Northwest should we ever need Specialized Dentistry.

WOW!!! Dr. White is an amazing Veterinarian. I am so thankful to have found her clinic. My cat…read moreTallulah had a really bad fall from the top of our closet that resulted in her jaw being dislocated and fracturing her left top canine. I was quite nervous to put Lu under as I have heard horror stories of people putting their pets under anesthesia many times BUT Dr. White has a different method when putting pets under that has been pretty beneficial for geriatric pets and pets with heart conditions. Lu's surgery was fairly quick and done beautifully. When she woke up from the anesthesia it only took her about an hour to be back to her normal self! (Every animal "comes to" in their own time so don't be worried if it takes a little longer!) After Lu's surgery, Dr. White even cleaned her teeth and had her nails clipped. Dr. White was so kind in explaining after care, what was normal to expect, and was overall such a sweet and genuine person. I cannot recommend her enough. If your pet needs dental work, please come check out Inland Northwest Veterinary Dentistry and Oral Surgery.

It has taken me several years to even begin to be able to post this without getting to emotional…read moreand feeling my heart break all over again. At my very first appointment with Doc Holly my husband and I explained to her that our boy Texas had been diagnosed with Idopathic poly-immuno arthropothy and he has very special needs and if she wasn't up for it we understood and she said she understood and was willing to work with us and his internal med vet. We had Doc Holly's office clean Texas teeth and a few days later the left side of his head and face were drooping, we took him back to her office and she said he had Bell's palsy and it may take weeks to get better. Then he got sick and wouldn't eat so we called Doc Holly again and they said they couldn't squeeze him in so we went to WSU... turns out he didn't have Bell's palsy, when Doc Holly's office cleaned his teeth they hit a nerve. That coupled with not being able to eat and his immune system issues it was more than his body could tolerate and we lost him. I think what bothers me the most is their lack of concern and compassion. We were very honest and open about his needs from the start. I don't know if they knew they hit/damaged a nerve while cleaning his teeth and that's why she said it was Bells palsy or if it was an honest mistake and they really didnt know. What I do know without a doubt is that when we needed them most they let us down and they couldn't care less. I will never get over their lack of concern or compassion

Doc Holly has been our primary office since we moved here and we've had a great experience. We…read morerecently had a very sick puppy that needed oxygen and was in the ER. I wanted to transfer him over to them since it's his normal vet office and was told "well we only have one oxygen tank and the Dr needs it for surgery so we cant hospitalize him" huge bummer and also very odd to me that you can only provide oxygen for one patient at a time.