I order two trees, a table top 1ft with wood slab ($56) and a 7ft ($200) silvertip. Plus shipping and taxes, the grand total was $336. It was definitely more than I wanted to spend especially being a first time customer, but they state they have supplied trees for the covers of Martha Stewart magazine and many other businesses, so you think it's worth it, you are going to get your socks knocked off.
In the beginning, the proprietor (Gena) was responsive, friendly via email. It was nice and I felt like maybe I found my new family tree business (my last one just retired). Then it went downhill after receiving the trees. First, the hole in the slab wasn't big enough for the small tree to fit in it. It was frustrating that it wasn't ready to go. I have a drill, but not everyone does. And even having to drill it, it takes time and wood chips are everywhere. Not how I wanted to start with my holiday festivities/prep. Plus, the slab is overrated, it's not nicely finished, it has a weird splotchy stain and is rough to touch top and bottom. Second, the 7ft tree one of the branches were broken..."really," was my first thought. This relationship is not starting well.
So, I email Gena. I let her know that there's a broken branch. Her first response, which now become a bit less friendly, is to use clear tape and turn that branch against the wall. I was definitely turned off with this response. I try to tape it and it works for a bit, but I had a charlie brown style / gappy tree and had the tree positioned in a bay window. There was no way I could hide it and eventually that one branch would turn yellow. I thought to myself, this isn't right, how this is being handled, so I email her again. I tell her I'm disappointed and don't think I can hide this broken branch. Now, it is a one line response, "can you send us a photo, please." I do and ask if anything can be done to make this right. Why do I even have to ask this? She now tells me to "pull it off," and that she'll give me $20 refund. I accept it, It wasn't the money, it was the principle around the whole thing and wanted to let the whole thing be behind me and enjoy the tree.
It's not over yet though, a week after receiving the trees, the large tree is yellow/brown, three heaping dust pans of needles have fallen off, and parts of branches are completely barren. I embarrassed to say, but I have had trees till JUNE, and they were greener and didn't lose this many needles even months after receiving it. I check the little one (it's not even in water, just propped up in that wood slab and is positioned right next to the large tree), I even pull on the needles, they are intact, it's still green. The 7ft, it's brittle, a mere bump or touch of a branch, it begins to snow needles. I think I may have gotten a dud/sick tree. I'm thinking, I'll be lucky to have this till Christmas or that maybe I should toss this now since it's becoming a fire hazard. So, I write Gena, telling her my problem, asking what's the typical life of a tree (my thought, one week is ridiculous!). Oh now, even curter, not even a please now, it's "send us photos." I do, I send her 10. She's usually quite prompt on email, but am also noticing a lag/delay in response time. She now asks, if it's drinking water and says that maybe it's "shock" and that "it was a fragile tree." Right there, I'm thinking you sent me a fragile tree! What?! This is not right. And no effort to make it right. You ask me to send photos, but don't do anything. This is appalling. I have written back saying I was confused and concerned as to why she would knowingly send me a fragile tree. No response...dead air and I don't expect to hear anything from her. That's it, end of story. I would not support this business; they do not stand behind their products, are unethical, lack integrity, and clearly have little to no customer service. Hope you have better luck finding your perfect tree. read more