Dr. Giang has been helping me with a severe dry eye problem. He is exceptionally knowledgeable and…read morepatient and personable. Thank you to Dr. Giang and his very friendly and helpful staff.

Subject: Formal Complaint - Predatory Billing Practices and Unauthorized Appointment Scheduling…read more To Whom It May Concern, I am filing this formal complaint against DAVID VANDER VELDT's OFFICE Meadows Eye regarding a $25.00 "no-show" fee resulting from an appointment I never authorized or requested. I believe this company is engaging in a predatory "auto-scheduling" scheme designed to generate fraudulent revenue from unsuspecting patients. Statement of Facts Over one year ago, I visited Meadows Eye for an eye examination. Unknown to me at the time, the office--without my consent or signature--automatically scheduled a follow-up appointment in their system for exactly one year later. I was never consulted about this date, I never agreed to it and had no idea and appointment had been created FOR ONE YEAR LATER. One year later, I received a bill for a "missed appointment" that I never made. Furthermore, the office has sent a notice threatening to report this "debt" to the credit bureaus if I do not pay. Nature of the Dispute This is not a simple clerical error; it is a systemic scam. By unilaterally placing patients on their calendar without permission and then charging a fee when the patient inevitably "misses" the unknown appointment, DAVID VANDER VELDT's OFFICE Meadows Eye is effectively extorting money under the threat of damaging credit scores. Charging for a service (or the absence of one) based on a contract or appointment that the consumer never entered into is a deceptive business practice. Desired Resolution I am asking for the following actions from DAVID VANDER VELDT's OFFICE Meadows Eye: Immediate Voidance of the Debt: The $25.00 fee must be removed from their books entirely. Written Confirmation: A receipt showing a zero ($0.00) balance must be mailed to my address: Direct Contact: I require a phone call from the Billing Department (PO Box 80450, Las Vegas, NV 89180) confirming that this charge has been retracted and will not be reported to any credit agencies. Cease and Desist: I demand that DAVID VANDER VELDT's OFFICE they stop the practice of unauthorized auto-scheduling for my account moving forward. Attached, please find a copy of the fraudulent bill and the credit threat notice. I look forward to your prompt assistance in resolving this matter and holding this business accountable.

I've been a patient of Dr. Abrams for years, even dating back to when he was at a different office,…read moreand I truly cannot recommend him enough. Recently I woke up one morning with my eye in severe burning pain. I called the office and they got me in immediately, which I was so grateful for. Dr. Abrams took his time and carefully examined every part of my eye to figure out exactly what was going on. It turned out I somehow had a tiny sliver of glass lodged under my eyelid, which had worked its way out, but he was incredibly thorough in making sure everything was okay and that there was no damage. What I appreciate most about Dr. Abrams is his great bedside manner. He's calm, patient, and truly makes you feel cared for. The entire office runs smoothly as well -- quick, efficient, and professional. It's rare to find a doctor who combines skill, compassion, and efficiency, but Dr. Abrams does exactly that. I'm very grateful for the care I've received over the years and highly recommend him to anyone looking for an excellent eye doctor.

The facility itself is clean and modern, and the medical staff seems professional. However, the…read moreoverall patient experience needs improvement. The biggest issue is the check-in process. This is an eye center that serves many seniors with vision problems, yet patients are directed to use computer kiosks that require entering a significant amount of information. It feels more like data collection than a simple check-in, including prompts asking for permission to receive marketing emails and texts. I watched several elderly patients struggle with the screens, which led to visible frustration. For a vision practice, this process should be much more accessible and user-friendly. The wait times were also disappointing. If you schedule an appointment, you expect to be seen reasonably close to that time. Being called back 40+ minutes late and then waiting even longer defeats the purpose of having a scheduled appointment. Patients' time should be respected. With a more senior friendly check-in option and better time management, this could be a much better experience.

Took an early 710am appointment with a DO. Arrived 710, checked in on their kiosk at 711. 1 hour…read morelater, no movement. They don't care about your schedule or time. Zero focus on patient experience. This will be my last visit here

Easy Check in, nice staff and clean office. The Shepherd Eye Center is located at the same address…read moreas the Nevada Eye Center. They send you text messages before your appointment to explain the check-in process, which is easy peasy. The only thing I disliked is that they wouldn't take another optometrist's diagnosis of my uncle's cataracts. We essentially did all the tests over again after Dr Roter had performed them last month. My uncle had to spend another $90 just to be told the same thing. After seeing two employees, we finally got to see the doctor an hour later. The office is very warm so if you're like me take some ice. I would also suggest taking some ice water since our appointment ended an hour and 45 minutes later. By that point, I couldn't even make the next appointment because my back was hurting so bad. Oh well! By the time we left at 4:23 p.m., all of the people that were sitting in the waiting room had already left. The doctor was great though. He was very nice to my uncle.

Dr Abrams is a wonderful caring low key Eye doctor. He has performed cataract surgery and has also…read moreexamined my eyes periodically. His office has the latest medical equipment. If you're looking for a honest professional Eye Doctor , Dr Jack Abrams is my choice. He also does cornea transplants. I recommend him highly.

Dr. Abrams recently performed cataract surgery on my mom's left eye and the results have been so…read moregreat that she's getting her right one done next. It's obvious Dr. Abrams is great at what he does but we also find him to be extremely likeable, patient, honest, and informative. The entire staff from check-in, surgery scheduling to check-out, have always been professional, attentive and friendly. Thanks for taking great care of my mom!

I've been seeing Dr Doubrava for a few decades. He is top in his field, and all the staff, are…read morefriendly and helpful. I've done his review before and he's the best! But I'd like to mention, Jessica, the framing specialist. I wanted something completely new and she took me through all the frames, but I didn't see anything I liked. I showed her my green 'readers' I really love. She said she'd research it and get back to me. Then I get an email packed full of all the different glasses that fit my criteria. Jessica did a lot of her research and presented me with many alternatives. I was so impressed! And I absolutely love my new glasses. My recommendation. Work with Jessica, she's a pro!

My wife called last week to attempt to get an appointment for cataract surgery. She had to leave a…read morevoice mail message (of course). No one has called back. The doctor might be excellent, but this is no way to treat a patient in need. PS-there was no miscommunication, there was NO communication at all from your office. There has still been no call back from her message. This is per your lame response here on Yelp.

I've been seeing Dr. Shin since I was a child. While wait times can be long, it's attributed to the…read moreextraordinary level of care she and her team provides to their patients. I underwent surgery and was very nervous about complications. Dr Shin thoroughly answered all of my questions, met with me multiple times, and have restored my confidence. Thank you!

The people are very nice, professional. The Dr is very friendly & takes her time to explain…read moreeverything. I highly recommend Dr Grace Shin & her staff. 5 stars

I have seen Dr. Devasis Reddy twice now, and I am genuinely amazed by his attentiveness, knowledge,…read moreand the level of care he provided. I originally came in for a simple chief complaint, on-and-off red eyes. But what I received was far more than I expected. During my visit, Dr. Reddy took the time to listen carefully, ask detailed questions, and thoroughly explain possible root causes. He told me that my recurring red eyes might be linked to a systemic autoimmune condition, specifically autoimmune arthritis. What shocked me the most was how accurately he described all the symptoms I've been silently struggling with...lower back pain, hip pain radiating down my leg and foot, skin hypersensitivity, joint pain, and severe morning stiffness. I never even mentioned these to him, yet he described them exactly as if he had known my situation for years. It felt like someone finally connected the dots that every other doctor had overlooked. I honestly joked to myself that it felt like a psychic reading, LOL, but in reality, it was simply an incredibly skilled doctor who truly understands the human body far beyond the eyes. I walked into an eye clinic expecting help for redness, and I walked out with clarity, validation, and a referral path toward the right specialist who can finally address my underlying condition. I had no idea an eye doctor could be the one to help uncover what might be the true cause of my worsening symptoms that have been affecting my daily life. Dr. Reddy is the perfect example of what a physician should be, knowledgeable, thorough, compassionate, and truly invested in his patient's well-being. I am deeply grateful for his insight and expertise. He didn't just treat my eyes; he helped me take the first real step toward getting the answers and care I've needed for a long time. I highly, highly recommend Dr. Devasis Reddy. He is an exceptional doctor and a blessing to his patients.

Had to take my mother in law for a cataract consultation. Loranda the tech was with us for like two…read morehours. She was amazing. My mil asked a million questions over and over and Loranda never caught an attitude or got annoyed. Definitely would recommend this place for people looking for a procedure like this. Everyone seems great. The girls at the front were great also. Ana the surgery schedule went over everything with us with a fine tooth comb and was super friendly as well. The office is like brand new. Super clean.

Nice friendly doctor and staff . Dr.Voo is kind and…read morecompassionate . The office is clean and relaxing . I would highly recommend this doctor for retina and or any firm of an eye disease she is very educated . I am grateful I went to her !!

Office is quiet and has island music and decor. Staff are friendly and professional. Dr.Voo is…read moreprofessional, soft spoken and seems up to date on her profession. I feel confident in her ability to help me with my eye situation. All in all it's a nice office, and professional friendly Dr.

First appointment at this facility for vision exam/fitting for eye g! First time "prescription"…read moreglasses person here! Impressive display of frames to choose from in the ample space provided here! To view some of the frames however, you are required to walk behind some of the working technicians' work spaces. This made my browsing experience a little uncomfortable. They carry some luxury frame brands like Gucci, Dolce & Gabbana, Fendi and Tiffany & Co to name a few. Extremely helpful staff. I selected my frames with the wonderful assistance from one of the techs and will return for regular exams and frame/prescription updates. Highly recommend.

Love coming here! The team always takes really great care of me and the selection of eyewear is…read morereally nice! Dr. Mar takes excellent care of me and my eyes and the customer service is always top tier. Can't wait for my new frames to come in :)

Dr. Wong and his office staff exceeded my expectations I much prefer independently owned businesses…read morelike this over franchises or whatever vision works/ pearl vision There was unde 5 min wait offices were nice and clean I know this bc my 5 y/o autistic son was rolling all over the floor and didn't get a spot of dirt on his cream shirt, that only was impressive!!! The doctor and staff were friendly easy to work with and made my 12 year old sons first eye doctor experience a very positive one we will 100% be back, Dr. Wong is our new family eye doctor

We were looking to update our prescription & get new lenses in for our glasses. Found this spot…read moresince they're open Saturdays. Booking via phone was really simple and the receptionist was able to answer my questions before moving forward. Upon coming in we were greeted by the front desk, filled out intake, and started our eye exam. We waited for about 15 minutes before we went into a room & the assistant gave us a heads up about our assessment results being an extra charge if we wanted the provider to go over it. I opted in. Dr. Allen was amazing when explaining my results and inquiring more about my medical history to better help me understand it. After we were done, I met with the front staff who helped me measure my lenses for my frames. Bonus: they allow you to bring in your own frames & you just purchase the lenses! They said it would be ready in 2 weeks, but I picked up a little over a 1.5 weeks. I would go to Dr. Allen for updated glasses and annual eye exams moving forward, he and his team are great.