Excellent service starting with the booking with Jesse Monti all the way to and fro. We will use…read morethere service always and we are extremely happy

We had a wonderful experience with this bus chartering company! The entire process was incredibly…read moreeasy and seamless from start to finish. Jesse was extremely helpful in coordinating everything and made sure all the details were taken care of. Our bus driver arrived right on time, and the ride itself was comfortable, reliable, and stress-free. Everything went exactly as planned, which made the whole experience so easy. A big thank you to Jesse and the team for providing such great service. I would definitely use them again and highly recommend them to anyone looking for a dependable and hassle-free bus charter!

I am pleasantly pleased to find an excellent car service company with a wide selection of vehicles…read moreto accommodate your needs. After speaking to a gentleman Steve for a lengthy time on the telephone we selected our choice wheels for a group of six adults for a very early AM pick-up from Huntington to JFK airport. The quote given was very reasonable and when our driver Tom arrived on time both instances he was very professional and polite. I would certainly recommend Affordable Charters to family and friends. Thanks for making our vacation beginning and return "stress free"!

Unreliable. Do not use. Waited over an hour for Steve to arrive, numerous texts & calls went…read moreunanswered, ended up taking another service.

$30 RT to Atlantic City on a weekday and they give you $30 slots play money + $15 food credit?…read more Hmm, not bad. Hopping on at convenient Borough Hall (Bklyn) at 9:25pm meant we were the 3rd to last pickup -- we snagged 2 of the last 7 seats, but my bf had to sit next to a weird smelly fat man (you can imagine the type) and I was almost trapped next to the bathroom (but was saved by my tricksy maneuvers!). Traffic to the Jersey shore on Independence Day weekend was challenging, but we arrived by 12:30, which is still reasonable (avg is 2.5 hrs). They played bad movies on the way (Fireproof + Obsessed) and the ride itself was otherwise uneventful. For the return trip, the bus arrived exactly at 6:10pm like they told us and I got back to Borough Hall at 8:30pm. PROS: - They advertise clearly online and flyers are available at the newsstands mentioned on their website. - The newsstand guy at Borough Hall was completely knowledgeable about the details, and even called to verify while I was there. (Other guys at the newsstands selling rival bus tickets knew nada.) - Punctuality. - Everyone must sit in the same seats for the return trip (smart move, to avoid cranky passengers whose "better seats" were swiped by earlycomers on the way home, but kinda sucks if you arrived early to snag a better seat like we did -- AND still had to sit next to the smelly fat man). CONS: - Their website isn't updated with the correct pickup times. Check with the newsstand guy who sells you tickets. - If you get on at the first pickup in Queens you have your choice of seats, but have to sit thru 1.5 hrs of meandering thru NYC picking up more passengers. - If you're at the last pickup and there are no more seats, you're sh*t outta luck, even if you already bought your ticket. - I felt like the $15 food credit wasn't a great incentive since I wanted to eat elsewhere but felt like I couldn't "waste" the credit. Plus, the buffet at Tropicana doesn't open til 4pm and the line at the one other eatery where it could be redeemed had massive lines!! - $40 on weekends, but the same promo offers - not worth it. Verdict? Next time I'll head into slightly less convenient Chinatown instead for the $15-20 RT buses (with $20+ play money, but no buffet). One bus company in particular drops you off at Caesars, which is closer to the center of the Boardwalk and the Piers and Outlet shops, and the bus won't make fifty billions stops to pick up passengers before leaving NYC.

NO STARS !!!! On a Tuesday, bought 2 tickets in Massapequa, only to find out a half hour later that…read morethe bus bypassed the stop. 1. excuse from card store - driver forgot 2. excuse from bus company - the filled up; 1st come- 1st serve with an attitude that made me livid!! If they filled up, why couldn't the dispatcher call the store so we could go somewhere else; when I called to advise they did not return my call

We just used Coachman this past weekend for our wedding. We…read morereserved a coach bus to transport guests from the hotel to the venue and back. We live out of state and reserved without ever seeing the bus. Boy were we pleasantly surprised at the end of the night when we got to ride home in what seemed like a brand new bus. It was lovely! Throughout the process everyone I spoke with was very nice and helpful. Based upon my experience, I would certainly use Coachman again!

This is our 2nd time using Coachman who transported us on a 3.5 hour trip to New Jersey. Their…read moreservice is OUTSTANDING & we'll continue to use them for all our future needs. They are professional, reliable, & customer driven. Frank assisted us through multiple changes, was patient with numerous questions, & provided invaluable guidance with decisions facilitating our entire process. His expertise eased our task from start to finish. And our driver Jean A. could not have been more friendly, helpful, or accomodating. I cannot say enough to praise this company & their staff. I highly recommend them as they are a pleasure to deal with & I'd rate them a 10+ on a 5 star scale if I could!!! They are truly excellent & go above & beyond each step of the way.

This Bus Company is a horrible business. Attempted to leave our over 40 kids stranded. I will be…read moresharing this report to the Better Business Beauru as well. Read below, a lot but details explain their failure and bad business practices. On Tuesday May 23rd, 2023, Best Trails and Travels located on 5 Sigourney Street Brooklyn NY 11231 sent a charter confirmation to the Southern Queens Park Association [SQPA] for a 56 Passenger Coach Bus for date of service starting 5/25/2023 at 6:15am and ending 5/25/23: drop off time at 4:00pm. Driver Shabazz was noted as the bus operator of the passenger coach that day. Sales Representative Nadia booked Charter #91638 with Dispatch #185149. As it is procedure, SQPA inform Best Trails we are a 501©(3), and that payments can only be made through check or ACH Payment. Best Trail and Travel notified us that they would only be taking certified checks and that ACH Payment would be the best option for them. The fiscal department at SQPA was then notified to process the payment. Once the payment was processed, Best Trails and Travel was then notified by director of community schools Herman Turner. Best Trails and Travels then verbally confirmed that they will be there on Thursday Morning for the students, for pick up, and the final drop off at I.S 008 108-35 167th Street Jamaica NY 11433. On Thursday May 25th 2023, at approximately 6:15am, our students were picked up from: I.S 008 108-35 167th Street Jamaica NY 11433. They were dropped off to: Honors Haven located at 1195 Arrowhead Road NY 12428. At approximately 11:30am, we SQPA was notified that Best Trails and Travels would no longer be taking our children back to the final drop off location due to lack of payment. The Fiscal Department at SQPA was then notified about the situation. The fiscal department then sent proof of ACH Payment for the Charter Company. Best Trails and Travels then transferred us to yet another sales representative named Pru, that also stated they will not be bringing the children back on the charter with the Driver Shabazz. Operations Manager Robert Shields, who was notified of the situation confirmed that our students will be stranded and that their driver was leaving them at Honor Haven. Showing no interest in the wellness and safety of the students, Mr. Shields demanded that we pay using a credit or debit card most promptly. Shields' repeatedly stating that our children would be left indefinitely, mentioned that the SQPA was in contract and that we should have had the payment sent over at an earlier date. Shields then demanded once more that we make a payment by credit or debit card immediately with threatening tones. When asked why the bus was sent over if the verbal agreement was not enough, Shield's stated "My driver is coming back." Shields then hung up the phone and all available staff then started to assist in finding other bus companies that can assist us because our students were now being left stranded over two hours away from home with no direct form of transportation. At approximately 2pm, we received another call from a female Representative from Best Trails and Travels that they can confirm that the payment was made to the right account and that they were no longer going to leave our children stranded. They apologized for the behavior of Mr. Robert Shields and our children were able to come home.

Bus 1908 on the LIe almost just ran me and my family off the road and is driving in the far left…read morelane tail gating ,changing lanes without signals , flashing his lights at us, swerving in and out of lanes , and also gave me the finger !!! I was not even on this bus and I feared for the safety of the passengers !! With so many bus accidents you need to screen your drivers carefully!!