I just "sort of moved in" 6 weeks ago -- I have a few pieces of furniture and will completely move…read morein this summer after I have sold my house and can bring my furniture to my new home. The staff has been very helpful, the residents are friendly and welcoming, the food is good, and I look forward to becoming involved in the many social activities that are offered. I would certainly recommend Stoneridge Creek to others -- in fact I already have!

We have a lovely monthly dinner in the Wine Room where new residents are invited to attend. In…read moreaddition to a very special menu, they hear about all the activities and ways to get involved. They are assured they can be as active as they want to be, and are encouraged to sit in on various committees and clubs to learn about what they do. These dinners are always a big hit!

This review is way long overdue - apologies folks!…read more I first went to scope out this senior living facility last year around May with a friend who needed support navigating an emotional chapter in her life. Right off the bat I noticed the space was very cosy, inviting, warm, and most importantly for me: CLEAN! I took a good handful of photos so please browse through... The staff seemed genuinely friendly and caring, which is so crucial in this space, but from what I hear from others more of a rare trait to find (which is heartbreaking). There were a handful of folks relaxing in the TV room, and they seemed to look quite content, but I know the upper management strives to get more of a variety of activities in the facility that involve the local community, which is always a massive plus. If you're looking for a space that will help take care of your elders as if they were your own, do yourself a huge favor and check this community out!

I am so grateful, the caregivers and nurses here absolutely rock! They are so caring and…read morecompassionate. I am thankful that for the last year I have had peace of mind, knowing she is receiving the dignity and getting the care she deserves. My Mother had been in another assisted living facility in Livermore for over a year. The previous facility looked more like a resort, but trust me, it was not a good place for someone who cannot be their own advocate or has mobility issues, and the care was borderline criminal. There were many times I had absolute proof that my Mother was being neglected and abused (baby sitter monitor). There were many times she went without a shower for weeks or sat in dirty depends all day. Sure the staff was all smiles when I was there, and yelling at her when I wasn't. LVSLC may not be the most glamorous or fancy facility, but it is always very, very clean and I genuinely trust them without hesitation. The staff are truly my Mom's advocate and continuously communicate her status and take the time to talk with you each visit. They take care of everything, laundry, bathing, grooming, medications, taking them through the garden, singing to them, or just taking the time to talk with them like a friend, and they closely monitor her health throughout the day.

My mother, Marian Barger spent her last 10-15 years at the Watermark. And I can't express how well…read moreshe was cared for. As she deteriorated, they were there every step and move her into their Palative care Unit and kept our family notified. As hard as it was to watch her slowly slip away our family felt secure because of their care.

Hard to find the right words to say how much I love the people who took care of my dad at Rosewood…read moreGardens. The staff here really became like family to all of us. They were: gracious, kind, patient and so thoughtful! I am so thankful they made his last year such a great year for all of us! We are forever grateful for their care for my Dad.

My clinical experience at Creekview was extremely positive. The facility is exceptionally clean,…read morewell organized, and maintained to a high standard. It creates a safe and welcoming environment for both patients and staff. It is a facility where professionalism, teamwork, and compassion are clearly prioritized. It is a place where I would be honored in pursuing employment after completing my clinicals. During my clinical experience, I felt encouraged to learn and was consistently supported by staff who were willing to share their knowledge while maintaining a strong focus on proper patient centered care. Having a grandfather with Parkinson's disease deepened my understanding of the importance of patience, dignity, and compassionate care; values that Creekview consistently demonstrates. I am truly appreciative of the professionalism and empathy shown by the entire team, and I would feel very confident entrusting my own family's care to this facility. Overall, Creekview reflects excellence in both care and workplace culture.

If you are looking for a place for an Alzheimer's, patient to have a long-term care, this is…read moreprobably a very good solution. If you're looking for short-term skilled nursing, I'm not so sure. I brought my mom in here to recover from major surgery. They screwed up the medications for the first 2 to 3 days until I came in and sorted it out myself. And if you're doing this, just be aware, that if the hospital transfers a patient, it can take them a minimum of 12 hours to get the medication to their facility, but no one will tell you this. So as a result, my mother who is suffering from extreme pain due to major surgery, had to wait almost 12 hours for medication because once I realized what was going on, I had two traipse to her house and procure some myself. And even once I thought we sorted it out, they still kept forgetting to give her some of the meds she was supposed to have for her eyes. It was eminently frustrating. They treat everyone like a dementia patient whether they have dementia or not. This is a material problem for people who do not have dementia. If someone is trying to recover from something, it means they will not get the attention, exercise, etc. that they need to actually recover. They'll be told to stay in bed and not move. Not helpful. They are shortstaffed on skilled nurses for the facility. There's basically one per shift and that is the only person who is allowed to do much of anything other than very basic stuff. Another material problem in my point of view The facility itself is very nice, clean, with a variety of separate spaces that are all well maintained. The food was high-quality. There are enough people around that you can feel like at least someone is always on duty and attending to the needs of the residence. Everyone who works there is delightful. To be fair, they listen to my concerns and tried to rectify and respond in a timely manner. If this is considered one of the best of the best, I'm alarmed for what that means for my own old age. It was OK. Like I said, if you're using it for long-term Alzheimer's support it's probably fine.

The facilities and the views are gorgeous. My dad lived in the memory care ward for about a year…read more In that time, I felt that the caregivers were absolutely fantastic with him. They were kind and as attentive as possible given chronic understaffing and staff turnover. If I was rating this place just based upon quality of caregivers who fostered wonderful relationships with my grumpy father, it'd get a perfect score. However the administration had such regular turn over that I felt a lot of things slipped through the cracks, including having adequate staffing of caregivers and maintenance staff. Those caregivers and maintenance staff were always on the run trying to keep up with things. They definitely need more of both. Things were starting to slip through the cracks due to lack of adequate amounts of staffing and my dad's changing needs. Things started to get a little hairy when his need for incontinence care started to really increase. Also, he was supposed to be locked in at an all inclusive rate (as when we moved him in their Memory Care was only half full), and they tried to change him over to a point system which would have upped his rate by another $1,000 a month on top of an annual base price increase. It was a lot of money to increase when I felt the quality of care went down due to employee overwork and churn of employees leaving because of being overworked and overextended. I moved my dad to MorningStar Senior Living in Hayward. The level of care was better, the facility just as nice, and the cost was $2,000 less a month. He's since passed away, but I remain happy that I moved him, even if it was only for 6 or 7 months. I do want to say thank you to his caregivers at the Watermark. My dad was a difficult man at the very best of times, and Lewy Body Dementia left him at far from his best most of the time. The warmth I feel at remembering the kindness his main caregivers showed him will remain with me for a long time.

Honestly, don't let the exterior fool you. My father who has dementia, stayed here for a year…read more Within the first month he mysteriously broke his clavicle and dislocated his shoulder. For goodness sake this is the elderly. Their excuse? He fell. My father never had the propensity for falling prior to coming to Watermark. Early on we were told in order to get better care we need to reward the staff by tipping them. That doesn't work, and the staff turnover rate is regular. Since my father stayed there everyone from the Director all the way down to the lowest staff were replaced. And even after everything that happened, they tried to raise the rates. When we first signed a contract regarding his meds and care. We soon realized they were NOT following our instructions. In fact we found out they were force sedation him on several occasions, which was not what we agreed upon. They also were not giving him his medication on time either. An 'accident' occurred every month he stayed there. From slicing open his pinky, to have mysterious lacerations, to major injuries all over his body, to injuries that required going to the ER for stitches. We were always told he 'fell'. The staff were always conveniently unaware he was hurt. His clothes was always missing. They NEVER used the toothpaste we brought. They were unopened when switched him to a different facility. His dentures were never cleaned too. We questioned whether they bathed him or not. Overall, if I could give this place a negative rating I would. I would caution against anyone taking their loved one to this place. Even when we visit my father regularly, there were just too many 'accidents'. One visit, I remember asking about what happened to the director. The owner just happened to be there. My mom asked if she got promoted. The owner said he let her go. Never again would we ever consider ever taking them here. My spouse who use to work at nursing homes immediately noticed the signs of abuse and warned us about this facility. He convinced us to leave here. We don't plan on ever coming back. I would caution you about having your loved ones stay here.

Couldn't ask for a better place to care for my Mother! It's her home away from home and they love…read moreand treat her like family! Thank you Nicole, Albert and all the staff, you're the BEST!

The Gate of Beautiful has been a such a blessing to my grandma and our family. It's so comforting…read moreknowing that our family member is being taken care of 24 hours a day in a home that is clean, pleasant and educated in patient care. I would recommend anyone looking for a place to settle their loved one to check out The Gate of Beautiful!!

At 72 years old, I found myself faced with a 60-day notice to move, after living in the same place,…read morein SF, for 34 years! And being the bldg Mgr there for 24 years, I also lost my job, as well as my home all at once. I was devastated; but, I was happy to finally retire; but was so anxious with no where to go, and I prayed; not knowing, except I knew to trust my heart! I believe God showed me the way to retirement in beautiful San Ramon at Aspenwood somehow, someway! I was greeted with the most pristine new surroundsings, while Leanna heard my sad story and helped me so much with the application process, and speeded up things such that I was able to move in earlier than I ever expected! Because my brain was still processing the turmoil of uprooting, Leanna's kind and efficient disposition made me so comfortable in a new situation ! Sofia also was so friendly and caring in showing me the units and also hearing my story, that I immediately felt comfortable in a new environment. My heart responded to the very first unit I saw! I knew I had to live at Aspenwood. Thank you, Aspenwood, for taking me in!

Never anyone to talk to. Can't get through on the phone and front doors are lock when visiting…read more Poor management

Updated to 4 stars (originally 2 stars)…read more My mom has been at Pleasanton for 3 months now, and after a larger sample size, I'm happy to update my rating. The last 2 months have been a genuinely positive experience. The nurses and support staff are fantastic -- attentive, caring, and professional. If I were rating just the nursing and PT staff, this would easily be 5 stars. The reason it's not quite a 5 overall is that the early experience didn't match the level of care we've seen more recently. But the trajectory has been very encouraging, and my mom has thoroughly enjoyed her time there.

"Thank you for saving my wife's life!"…read more This is a true story. I have not making up any of this. Early yesterday morning, my wife was unresponsive. The quick thinking team here quickly called 911 and got her to the emergency room. Because of that quick action, my wife was able to make a good recovery. My wife just came off the ventilator and is doing much better. Thank you for your great service to our family

I cannot say enough positive things about C&M Guest Homes. The owners, Carlito and Erlinda, are the…read morekindest, most caring, and loving people. They treat each patient like family. Their staff is wonderful and caring, as well. They cared for my aunt for a couple years, and are now caring for my grandma. They are exceptional. They run and get my grandma anything she wants to eat, from doughnut holes to McDonald's fries. We have grown to consider them part of our family, as well. The facility is extremely clean, handicap accessible, and home cooked meals. I would recommend them to anyone looking for wonderful, loving care for their family member.

I was fortunate in finding C & M Guest Home to care for my aunt before her passing from a terminal…read moreillness. My aunt resided at C & M for a year and a half. The staff was so kind and patient in the excellent care that was provided. I always felt secure in knowing that they truly cared about her well-being. The owners were available at any time if I needed to speak with them. They were prompt to respond to texts or calls. My aunt and I grew to consider everyone associated with C & M as family. There was always a warm and caring feeling not only with regards to those who resided there but also towards those coming to visit. Thank you, C & M, for everything you did not only for my aunt but also for me and my family. You often went above and beyond and for this I am eternally grateful.

This is a lovely hospital with professional doctors and medical staffs …read more It has been serving the community of Pleasanton since 1991 . It is very clean and organized with many nice facilities. Today I visited the hospital cafeteria . It used to be very nice and quiet with indoor seatings . It looks like is is under some kind of construction so the tables and chairs inside are the temporary ones . Many large wooden tables and chairs are places outside next to the corridors between the buildings . The menu looks great . They have breakfast sandwiches, a new item called Hawaiin Loco Moco with rice and over easy egg and gravy for 8.25 .There are ready to go sandwiches, wraps , salads , etc in the frig . Bakery items and different types of Starbucks coffees . Most of them are self . A important place to be for hospital staffs and visitors .

I know, 5 starts for an emergency room? But yes. Every person I interacted with was so kind,…read moreattentive, showed actual concern, and explained everything in a way I could understand. They also made sure I was always as comfortable as could be. Just to name a few (and so sorry if I get your titles wrong) RNs/techs Cierra, Jeff and Antonio, along with Dr. Mi. Thank you!