A shout out to Sarah behind the desk, who did a super job answering lots of questions that The Wife and I had about scheduling appointments and other, more complex issues. I haven't been treated there, only at the Second Ave location, which was excellent. But my impression was of great, friendly professionalism, and plenty of expertise right at her fingertips. Well done. read more

Dr. Cortes-Surdilla is very professional, yet personable. I have been going to her for years, and absolutely love her! Great interactions: she listens and responds appropriately, and always allows me to make choices for treatment. She includes me in all decisions. Excellent doctor and person!! read more

I am SO impressed with the quality of care that this little underfunded clinic provides. I have been treated in the past by well known physicians in luxurious offices, but none of them were as attentive, knowledgeable and caring as Dr Michelle Cortes-Surdilla. It is surprising to find the best medical care of my lifetime in the obscure office with sometimes leaking faucet. The receptionist was super nice and accommodating, the wait was under 15 min, appointment times are usually convenient for me. It is a treat to have Axis Community Health within walking distance of my home. read more

This hospital is a waste of time. Something as simple as having a problem logging into the website- the web page says to contact hospital directly. No matter which phone number you call, they all end up at the same stupid outgoing voice message. No one will ever call you back. If you can't book an appointment, what's the sense in having health care??? If you have ANY other choice, use that facility/system. This place is the worst I have ever experienced! read more

If you're a responsible patient remember to arrive 15mins early to fill out any info. I came 2 mins before my time and luckily I didn't have to wait to long. Probably about 10mins or so. The front staff were very friendly and when I had questions about my form answered them patiently. One of my nurses seemed new, but luckily there was a more experienced nurse with her showing her the ropes. Although the ground looked a bit brown with streaks. The facility otherwise liked very clean and safe. When I saw my dr, she was kind, engaging, and listed to all my health related concerns. I had a great visit and was in and out by the hour. One thing I would like to note is that lab work and other such things are not at the facility so I had to go to quest diagnostic. But luckily it was super close and making an appointment is easy. I was able to head to Quest for blood work and an ultrasound this Friday at nor-cal imaging. Other than having to visit other facilities for lab work, which is something I'm not used to, this facility wasn't bad in the least bit. read more

If you need urgent mental care this is not the place. Although the website says URGENT MENTAL HEALTH CARE. Once we obtain an appt. for two weeks out, we received a call the follow day cancelling both appointments, saying care for our mother is not provided because of her age of 95. WOW! Hope these people don't reach the age of 90 plus and struggle to find care. I found Axis under Senior Resource Guide. read more

Don't waste your time here, you make an appt they make you wait an hour and say the doctor is busy with another patient.. then why don't you book me another later? Very unprofessional, and the doctors like to cancel your appt when you 5-10 min late when it's perfectly fine for them to stall an hour on an appt. read more

This review is all about Dr. Michelle Cortes, best doctor ever!! My both parents are very happy about the care Dr. Michelle Cortes have provided. She is always smile, greet you well, listen to you all the way very carefully and then she will figure-out what is going on and what can be done, what other resources are available to help then provides recommendations and care accordingly. I do most of the talking/translating etc and i am very impressed about her personality and professionalism. I never seen her in different mood then smile. Thank you Dr. Cortes for the great care you have provided to my parents. Go Dr. Cortes!! read more

Back in December 2022, I have my very first appointment in a treated me like family. I've been going there from the doctors to the nurses to the ladies who check you in are very sweet, offer you water if they see you out of breath and I recommend that place to a lot of people who just moved to Livermore like me and looking for good doctors they have everything I have not yet got able to get in to the Dennis but I tried everything else the doctor are awesome the staff there. It's awesome. I f you looking for a new doctors office or new doctors or just a no healthcare anywhere across the line, check them out recommend a 10 out of 10. read more

It's extremely hard to make appointments at this clinic. Also, when they do make appointments, they cancel them and don't even tell you. They are probably understaffed and I appreciate their hard work especially in these trying times of Covid flu etc. I just want to get back on track. read more

I am a parent who is very disappointed in this facility, specially at my son's pediatrician. About a year ago We noticed our son having a runny nose from one nostril only. They insisted it was allergies, of course we trusted them, and even took him to the nearest allergist. His allergist poked my sons back to see what he was "allergic to". Supposedly it was to grass. They immediately started him on allergy medication , nasal spray, amoxicillin, and sinus rinses. NOTHING, I mean NOTHING CHANGED. We kept calling to update his dr about it. All she would tell us was to keep taking him to castro valley to see the same allergist. A year passed by and we decided to get a second opinion from an ENT... we came to find out he has an object inside his right nostril (possibly a mass) . Now it will be removed with surgery. I am beyond furious!! ... This whole time all they would tell us was "allergies" and who knows if he is even allergic. And this whole time we were medicating him with what he does not need. A whole year.. ridiculous. Not every runny nose during allergy season is ALLERGIES. read more

Dont waste your time here. Drs not trained in American Medical Schools. I have known toddlers with a better grasp of the english langauge. Calling the clinic for anything is an excerise in frustration and futility. If you can swing a better clinic do it. read more

Front desk office very friendly and a few changes in the waiting room to the back room clean and updated. Also great doctor well knowledgeable and concern of my health and visit. read more

Dr Cortez was kind, listened to my concerns and helped address some chronic issues I have. I am pleased to have her as my doctor.

I have never liked the medical clinics up until now.Doctor "C" is the best doctor.You always want a doctor who will really listen and care she is exactly that.The staff is nice.The ladies on the phone are very sweet everytime I call.The office itself is dated and really needs to be remodeled .But if this is where Doctor C is I will overlook the dated office.We were seeing another doctor or nurse practitioner in the Pleasanton with Axis.This person made us feel rushed and let us know we took to much of her time.My child was at the office for the first time with a history of cancer ,we needed to tell her about this.So since then Dr. C has been our Doctor my daughter Loves her too. read more

This clinic sucks! When I was pregnant with my daughter, i had to wait 6 months before I could even be seen. 6 MONTHS! Then when I got to the clinic, the nurses had an attitude. What is your problem? If I am going to go somewhere I want to be treated like I am someone special. I ended up transferring doctors and I DID NOT LET THEM DELIVER MY BABY!! read more

Went in for a rash on my legs. Seen Dr. Moody at first, who prescribed a cream that didn't work. Went back, and seen Dr. Cortes. This time I was prescribed a suppository cream that doesn't work for skin infections. Reading all the other reviews with stories of bad prescriptions, I'm tempted to put a word to the U.S. Department of Health & Human Services. Either the doctors are barely qualified, or whoever is in charge of Axis thinks it's okay to give poor people horrible service, "because they're trash anyways". read more

Absolutely the worst I had to wait for over an hr. Because the patients schedule after me were running late (they should have a limit of how late you can be) they are unapologetic about it. I have only seen one dr. And she is requested a tb test for me when my appointment was because I was having anxiety. Their new location it's very nice but the front desk people have no manners and the doctors are worst. Don't make an appointment here unless you have a couple hrs. To be waiting around. read more

I absolutely give Axis Community Health a 5 star rating without any hesitation. I have been a very happy patient of theirs for approx 4 years now. During my first visit, I was seen my Marisa Shingate and told her I had a smorgasboard (long list ) of health issues that was of a major concern to me that I felt would warrant a comprehensive physical, blood/urine tests and so forth. Dr Shingate was such a focused, caring and 20attentive Dr/NP that actually spent a full solid 20-30 minutes with me going over my long laundry list of concerns and addressed every concern I had. Come to find out that my blood pressure was totally off the hook. She immediately addressed all of my health concerns and we as a team came up with a viable game plan as to how we were going to together combat each and every one of some of my health issues one by one. First off she educated me on what my responsibility and role would be in being a proactive part of the solution to better overall health. She prescribed 2 forms HBP meds neccessary to aid in preventing me from having a stroke. a heart attack, and lowering hypertension...thus with a goal of eliminating that serious health issure. She ran all of the neccessary lab tests, blood and urine, including a glucose test to determine whether or not I was at risk for Type 2 diabetes or not, as my Mother had developed that condition in her late 50's. I was also dealing with depression due to many major lifestyle changes and she offered counseling, and med's to treat that condtion as well. Unfortunately, Dr Shingate left Axis Community Health at their Livermore located a year or two ago and is now working for Valley Care in Livermore. BUT...Fortunately I found a new Dr/ NP following Dr Shingate's exit and now see Edward Liu, NP...whom is what I consider my primary care physician. I simply can't enough good things about Edward Liu, NP. He is a real medical professional, an amazing effective ,listener, takes his patients serious, immediately takes actions ordering any/all tests in an effort to thoroughly, as well as accurately diagnose a patients health issues of concern. When it comes to rating Axis Community Health and Edward Liu, NP at the Livermore clinic, I give both Axis Comm Health and Edward Liu, NP a full 5 star rating without question for their stellar service in providing quality care for all patients. If I had to rate both on a scale from 1 to 10... I would them all a well deserved rating and score of '10'. read more

I don't have health insurance so I figured Axis would be a great place to help. I arrive there and there are 3 counters with a woman behind each, one was on the phone, and the other 2 were with patients. The woman on the phone when she ended her conversation, kept calling more people without even acknowledging me! I was pretty annoyed by that, because its like I was standing right there ask me if I need help and then carry on with your calls. When I finally got to see one of the receptionists(?) they didn't even mention that there is an income cap to be eligible. So I took a $20 pregnancy test and then found out I make too much money for any services at Axis. If they would make it a standard to ask this type of question at the very beginning I could have saved myself an HOUR of waiting! AND $20 for something I already knew to be true. No to mention, the all the info I filled out on the new patient sheet was asked to me again by a nurse, and all the while I'm thinking, just read the sheet I submitted an HOUR ago and if they would have actually looked at the sheet I took the time out to fill it would have saved me a lot of time. Overall, it was a very frustrating experience for me. I'm sure that if you have zero income its great. But if you make any money don't waste your time. read more

This has to be the worst place ON EARTH to go. These doctors hire anybody to work in their offices no matter how incompetent they are, and I'm sure it's because they don't have to pay them much. You truly get what you pay for. They suck. read more

This place is insane. Dr prescribes meds that are dangerous and ineffective. I'm reporting him to Medi-Cal and I hope they have fines. Considering suing for malpractice. read more

My mother was a patient here for a very long time. Customer service and getting in for an appt has always been poor. She had Medicare and Medi-Cal so doctors were limited that's why we stayed. But now I'm so glad that John Muir took over a clinic in Livermore and they take her insurance! So damn glad we left that horrible place! read more

I had great expectations after reading their website! Our nephew lives with us unexpectedly, so his normal coverage isn't available here. I thought we had found a great option. He has been sick for a couple weeks, now with fever and needed to be seen. The appointment clerk would NOT work with me even though he had coverage - it wasn't the right kind. We were even willing to PRIVATE PAY! She did nothing to help a sick child. Wouldn't make the appointment. Deplorable! Their website is a fraud. read more

Unhelpful staff and a pain to make an appointment. We tried to walk in but no deal from the receptionist even though there were no patients in the waiting room. i understand that they have their "rules" but really? Can't they at least tell you, "We don't take walk ins but the day is light on patients and you can call XXX for a quick appointment" I think they cater to a different clientele than us. Not recommended by me or mine. read more

This clinic is HORRIBLE! First of all, unless you're illegal or uninsured, you cannot get an appointment for about 3 weeks. I called with a severe chest clod and coughing for 2 months and I was told the next available appointment was not until February....ok! They violate HIPPA every time I go in there. They tell you 10 different variations of your status if you're waiting for medical referrals and when you do get an appointment, they screw the directions up as to where it is. For example, I made an appt. for Livermore, and they called to verify my appt. for Pleasanton...just a bunch of illiterate idiots!!! Unfortunately this is the only clinic in Livermore that accepts medi-cal...it's a sad, sad day when Americans who pay taxes and work all their lives and have to get medi-cal because of the loss of their job, but are put at the bottom of the totem pole for immigrants and non-insured people!!! read more