We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

I'm happy to refer people to TheKey. They are professional, responsive, and caring! Definitely…read morerecommended.

I have referred people to TheKey since 2018, or was it 2017? Anyway, it's been quite a while. I've…read morereceived good feedback from the people they've worked with. All have been kind and friendly. The care has been good, and they communicate well with people who hire them. Most clients have been independent, and some have memory issues. I'm satisfied with the work they do and the support they give to our elders.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

We had the best experience with this care agency. Natalie (owner) and her staff, including…read morecaregivers, are professional & very accommodating. They are always available, even after hours, and have always provided the help that we needed for my 101 yr old mother, who is still living at her home. The bi-monthly billing is seamless too, from viewing the invoice to various options to pay online for convenience. All in all, we are grateful to have found such a wonderful agency to work with!

My daughter required a personal assistant to accompany her to her daily activities, especially when…read moreI am at wprk. GGRC recommended At Home Support Service as a vendor tp provide personal assistance service. Our experience with this company was outstanding. Maybelle R., the coordinator, ensured the entire process was smooth and stress-free, handling all logistics and maintaining consistent communication to confirm that everything was going well. We have a family member who was assigned as a personal assistant and everything was just perfect. The hiring process was smooth, and fast. Maybelle has good communication system, always asking if everything is doing fine for my daughter. Because of the professionalism, compassion, and quality of service we received, I highly recommend this company and will certainly be using their services again in the future.

This is a business I use to keep my daughter safe & occupied @home as I can personally step away…read morefrom her but not be too far from her and her caregiver. Our process of obtaining a caregiver was simple and the arrangement works for all of us. We are being overseen in the office by Ms. Maybelle R. And she is very polite, respectful and dependable! When any incidents mostly timing or last minute changes happen Ms. Maybelle is understanding to our family and the caregiver's needs. Easy & adaptable and extra time is always reminded but never pressured. My daughter's caregiver is a difference maker in our lives especially that my children have special needs. Because of this company, I give them a 10/10! They do work with GGRC.

Home helpers has been my go to for my mom's needs. The caregivers are kind and patient and try to…read moreengage her in activities. They have been consistent, a special shout-out to Janice for going over and beyond to cheer mom up. They are always very responsive and respectful and listen to your needs. They have been able to find subs whenever needed. I highly recommend this agency if you are looking for someone to take care of your aged parent. Ranjitha is amazing and will try to work with you till you are happy.

I have been working with Home Helpers for nearly two years and it has been nothing less than…read morewonderful. Home Helpers is hands down my favorite agency because of their excellent communication, transparency, support, and much more. My favorite part has been hearing "Priscilla!!" every morning, with a huge smile from my client when I begin my shift. Nothing warms my heart more than knowing my client feels comfortable and confident with my assistance in bathing, getting dressed, doing the laundry, food prepping, transportations to important appointments, light housekeeping, etc; We have formed such a beautiful everlasting bond, I'm beyond grateful to have met someone so amazing on behalf of HHSCV. Home Helpers not only cares profoundly about their clients but, their employees as well! I keep them in high regards to my loved ones.

1+1 Cares is exactly that, an empathetic and caring company that puts the needs of my family and…read moreloved one first. The team worked diligently on finding the right caregiver for my family's needs and the type of care that we needed. Their communication was excellent and there wasn't any pressure or pushy sales people. They have very fair rates and just made the overall experience pleasurable in an industry which can be very rude and cutthroat. I highly recommend giving 1+1 Cares a try if you have a family member or know someone in need of care services. I've also recommended 1+1 Cares to a friend who's grandparent was being released from the hospital in a very short amount of time and Trisha was able to find the right caregiver in the East Bay to help with their family needs. Their process was very communicative, efficient, and timely which my friend truly appreciated.

This service was amazing and very helpful when my dad was moved from the hospital to a rehab…read morecenter. He required 24 Hour care because he kept getting up out of the bed 1+1 came out and did an excellent job! They are not only kind and caring to my dad, but they also followed up with me multiple times to be sure I was happy with the Care.

Well I haven't met her yet but we kinda spoke via phone message and you'd swear you were talking to…read morea angel. She just makes you wanna feel comfortable. And I haven't met her in person and can't wait tell I do.!

Clarissa is a true, honest person with integrity who will meet u with real authenticity. She's…read morereal!!