Good price and saved me a lot of time. Maybe 10 minutes wait, 10 minutes for service.read more

they gave me a dirty filter, told me I was all set on my fluids and drove out with no wiper fluid…read moreor coolant... NOT IMPRESSED. WILL NOT BE GOING BACK. I doubt he even checked my fluids he just lied and said he did... charged me 50 bucks for 9.00 dollar wipers .. 100 dollars later im surprised he even put oil in my car..

I can't say enough good things about Sullivan's in Brewer. I had been to Sullivan's in Falmouth…read moreand did not like them at all, so it was a nice change to get top notch service. They are fast, friendly and take time to go over everything with you at Brewer. They even took time weeks later to check the pressure and all when the car read that the pressure was wonky, free of charge and with a reassuring attitude--and this was from the youngest member of the team. It was a great experience all around and I have no qualms about recommending them.

We made our appointment online for 4 new tires, and while I was a little concerned about not…read morecontacting the store directly, the online event worked seamlessly. We were in and out in 3 hours, with a very nice waiting room. A courtesy van was available, but we moseyed across the street to Marden's, then had lunch next door and called it good. The service folk were friendly, professional and helpful with the online rebate forms.

Had another vehicle failure Friday around 4 pm when most businesses begin shutting down for the…read moreweekend. I backed part way into a parking slot when the transmission linkage broke. I called VIP Brewer and was told I could tow it there but the earliest it would be looked at would be Monday by one of the specialists. Our favorite specialist 'Wes the Wizard' would be off untiI Tuesday. I rode with the tow to VIP and waited for a ride home. Saturday morning Paul at VIP called to say that Wes was working and repaired the transmission linkage even better than the dealership could've done! No surprises there! What an incredible Wizard and support team! Thanks VIP of Brewer,Maine!

Logan was very attentive, kind, and helpful. His service was quick and effective. Thank you so much!read more

After one pretty poor experience, and one marginal experience, I decided to give VIP another…read moreanother chance. I'm not sure why, but they get one star for being consistent. One tech told me I needed a new engine since my oil was so dirty - apparently he had never seen a diesel engine in a passenger car (diesel oil turns black immediately), another spilled oil all over the underbody splash shield and didn't bother to clean it up, leaving a mess on the driveway. The third strike was refusing to use the manufacturer required oil, because, well who knows.

STAY AWAY FROM THIS CORPORATE GREED!!! I went there out of necessity, and I was FLEECED! I needed…read moreONE brake caliper replaced due to early onset lockup, and was charged $668.98! I am a mechanic by trade, and KNOW what parts cost. From my math, there was a 100%markup on parts, and the Service Writer called me and made me to think the front end of my vehicle was about to fall out. Wanted to replace all the brake hoses, rotors, and brake pads, to the tune of $1,100.00. I instructed them to simply replace the seizing the caliper, and the brake pads on that caliper, which he said were "completely cracked in half" due to the heat, which I doubt due to the short distance I drove after determining the problem. So when I came to pickup the vehicle, I went over the bill with the service Writer, and had him explain each of the charges line by line from his computer. He seemed reluctant to print me my copy first, which after going over my own after picking up the vehicle REALLY PISSED ME OFF! WHAT THE HELL is a "Preventive Maintenance Labor" for $73.00? I was charged 1/2 hour labor to replace the one side of brake pads, which is simply removing them from the defective brake caliper to the new one. So with a $154.00 per hour labor rate, they screwed me $77.00 for that. They bled one brake caliper, but charged me $154.00, the same price as bleeding all 4, and $55.00 for brake fluid, which was probably one cup to replace. In my professional opinion, this was a $300.00 job, at best. I REALLY feel sorry for people who have no mechanic knowledge spending EVEN MORE money, when they call you and scare you into believing their BS assertions of your vehicles issues. I will NEVER come back to this sham business again!

Very friendly and accommodating people- trust them with my car and appreciate all they have done…read morefor me! Highly recommended!

Only place I could get a replacement tire in the same day - also real nice people - nice peopleread more

We have only had great experiences with Frost's. We took our car to the dealership and were quoted…read morewell over $700 for our car to be inspected, and when we went to Frost's for a second opinion, they said there was absolutely nothing wrong with the parts the dealer was saying needed replacing. They cost a little more than some other local places, but it's worth it in peace-of-mind, great service, and the fact that they stand behind their work. My only minor complaint would be that sometimes the repairs seem to take awhile, so make sure to ask if the repair will take longer than a day.

I own a 1998 V70 Volvo wagon, and recently went into Frost's Garage to receive an inspection…read moresticker. Upon the garage inspection they informed me of a few problems resulting in inspection failure, including an exhaust manifold leak, ABS system failure, noise from my rear left tire, and a loose head light. I asked for a quote on the exhaust manifold leak, and was told "At least $700 for the part not including labor". Apparently the shop did not know I was a USCG licensed Marine Engineer. I did not have time to do the work myself, and brought the car to another mechanic. There was no exhaust leak, he fixed the head light and ABS system, and slapped on a new inspection sticker for $100. DO NOT proceed with repairs from this garage unless you have the mechanical aptitude to realize that what they are charging is or is not fair. What a scam.

I had a 1PM appointment 8/25/2022 to install 4 new tires w/alignment; $1,275. At 1:35PM, my vehicle…read morehad not moved from where I had parked it. I asked for my keys and departed. I was asked if I wanted to re-schedule. I said no. This place really needs to reinvent itself or shut down. This kind of service is unacceptable.

The manager Cote squeezed me in when everyone else turned me away because of their busy schedules…read more They are very short staffed and very busy, but I needed my tire repaired and they made it happen. Best customer service I've ever had from any place I've ever taken my vehicle.

Typical auto shop scumbags. Take your money elsewhere, VIP is trash…read more They'll charge you for work they didn't do, then deny it when they get called out for it. Total scam.

Fun fact: We just checked our bank accounts and over the last three years we have literally spent…read more$20,000 at VIP. For real. You can read my previous review to see everything I like about VIP: Their parts and labor guarantee, their knowledgable mechanics, how their people worked late to get our car out of the shop in time for the weekend. When I came out as trans, they handled it completely differently than I might have expected at pretty much any other garage in Maine. Thanks, Katelyn! I'm knocking off a star because, while all the staff here are really great, there's not enough of them. It's taking them far longer than they used to to get jobs done because no matter how talented they are, there's not enough people on board. They lost a few people about three months back and they still haven't been able to replace them, and the parking lot is literally full of cars that they haven't been able to get to yet. I feel for them because I know that can't be easy. VIP (central) needs to either be more realistic about what they need to do to attract good technicians (I'm guessing pay and benefits), or be more realistic about the services they can offer with a skeleton crew, which may just mean becoming VIP Tires.

Taken my uber Jeep there for years. No problems, very helpful, very fast. .... Even readily…read moreavailable when I needed paperwork. Highly recommended.

I just took my GMC truck there. the tag they put in the windshield said tge next oil change…read moreshould be in 3,000 miles for synthetic when manufacture say 10,000. obviously trying to get you back way too early..... beware

Amazing service, fast reliable and above all the kindness and great customer care was up and above…read moreall expectations. I would recommend to all! Stop going to dealerships and go to this business for sure.

I am so incredibly disappointed. Needing a state inspection, I went against my usual routine of…read moreusing local mechanic shops and decided to give Midas on Union Street in Bangor a try, since they could do same day inspections. While I waited, the front desk clerk told me it would take an hour and a half to inspect my vehicle because my car was "too low" to fit on the lift. I told them that was strange because I had done business with them prior, with the same vehicle and never had that issue. The clerk's response was "Oh... you did?" The thought bubble trying to figure out what to say next was clear. At that moment, I knew exactly what this was. What should have been a $13.50 state inspection suddenly felt like it was about to become a $250 repair bill. Whether that was the intention or not, that's how it came across. When a simple explanation doesn't add up and the story changes after you mention you've been there before, it raises red flags. Needless to say I will NEVER entertain Midas again. Support Small Business