Edit 08\30\17: Cost me $98 USD to a local shop to diagnose the problem. Worn intake camshaft. Why is it Sils couldn't do this after how many attempts and an almost HPFP replacement.
$98 compared to the numerous diagnostics without answers from Sils. How very sad and unfortunate to consciously take money from a customer each time and still unable to diagnose. Since I travel to Florida often, I'll continue using this VERY reputable shop for BMW/VW/Audi down here. Stand by my original negative review below.
Edited review below to response to owner: Exceeded every customer request? Nope. Frustration grew as I'd wait 3 weeks at a time for your call back never to get one, talk to susan, be told I'd get a call right back but your swamped to never get a call back. Rinse and repeat 5-6 times in the last 4 months. Never once did i get a call back except the first 48 hours after it was in your hands. Even after my first attempt to point out someone overfilled my oil. Seemed like someone forgot to pull the plug leaving me to drive on overfilled oil for 2000 KM
You do a lot of pointing fingers but don't have any accountability. How unfortunate. Would have looked much better had you owned up to failing to diagnose while continuing to rake the money in from the same customer each time.
Read below original review for continued edit.
ORIGINAL REVIEW
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DO ---- NOT --- TRUST --- SIL'S: Go to M&M Auto Mike and Martin are insanely good brothers, They just don't like working on European cars unfortunately which is why I had to sadly go to Sil's.
Edited Review
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I've had 3 or 4 diagnostics done (if not more). None of which resolved the issue. up to $300 each time. There was no limited budget, I simply wasn't going to pay $130 per coil/plug + the diagnostic fee. Which still didn't solve the problem by replacing the coil/plug. 4 new OEM Bosch coils + plugs are $120 retail. I paid that for 1 with you. Even still, was willing to accept paying more at a shop, i could rely on and trust. Unfortunately for Sil's, my frustration doesn't just come from continuing to take my money but failing to deliver an adequate diagnostics. This is where I must refrain from explaining this part for now.
after many paid for diagnostics, I am now stuck with family in Florida. I wasn't asking Sils to fix my car, that is impossible. I was asking for advice (compression ratio numbers, standard HPFP/LPFP bar readings from the system you use. As I run VCDS, I have my diagnostics narrowed down, but needed a trained mechanic to ballpark ideas. Was even willing to pay over the phone even though I already paid for this very diagnostics in February. I wanted to trust my main mechanic seeing as how I spent $557.79 for 1 coil, 1 plug, 1 diagnostics and oil change that didn't solve the issue.
You sat on the phone 48 hours after the car was in your hands and I was broken down for over an hour shooting ideas. You chose to ignore the customer you've continued to take diagnostic fee's from and wash your hands of the issue directing to go to a local shop when I kept being told on the phone someone would call me back. You say I haven't answered you. Maybe speak to your staff? I've left messages on your personal VM and with Susan and with Terry more times then I can count never to get a call back once. --- This is where the frustration grew.
I've paid for too many diagnostics, you continued taking the money for them and never resolving the NOW issue i face with my car.
2 sides to every story. Unfortunately you continued taking my money. Over the last 3-4 years. I have spent a crap tonne of money for not one single fix. Susan was the only reason we stuck around. Terry is a horrible liar by the way. Out of all the money spent there, 1 battery, 1 coil, 1 plug was replaced. Rest was oil change/diagnostics over and over.
Instead of pointing your finger at an irritated customer, have some accountability for your own faults and mistakes in the process of this business relationship. I paid $10,000 for a new engine, previously ripped off by another mechanic. Limited budget is not the issue. A trustworthy mechanic is far and few. Accountability would go a long ways to have defused the situation. Not sure how you expected this to turn out by turning a blind eye.
If you refunded my many diagnostics, this review would have stayed 3 star. May not have been positive, but not negative. I do not like feeling taken advantage of, refund some of my diagnostics, I will happily call it a day and simplify my review.
Having some accountability as I said would go a long ways for you. I wouldn't be paying diagnostics If i wasn't prepared to properly fix fuel pressure issue. read more
