This is so frustrating! First off, I would like to say that I COMPLETELY understand that he is busy, however, being busy does not excuse a business for providing zero communication after payment was made.
I inquired about custom shirts on March 17. Ed was very responsive to all my emails, answered all my questions very quickly and diligently. Ed quoted me a price of $505.25 which I paid that same day. I hadn't heard from him since so I sent him a follow up email in regards to my order on March 20. He sent me a response stating that he will have proof coming the beginning of the week and then we could move into production. Okay, no problem. I waited for the proof but had not received anything so I gave him the benefit of the doubt. I hadn't heard from him in a while so I sent another follow up email on April 9th asking about the status of my order and the proof of the artwork that he had said he was going to send over. I had not heard back from him. Again, I waited and still nothing. So on April 14th, I sent him an email asking for a refund as I have waited for him and had not heard back at all. Still, I did not hear from him so I called his store at 10 am on the week of April 12. His associate stated that he was not in but took my contact and would have Ed call me when he got in at 12p. I called the store back at 3p since I had not heard from him and Ed stated, "you're the one wanting the refund? I'm reading your email right now, I'll get back to you when I'm done." Needless to say he did not get back to me nor did he confirm my refund. I wrote a review on the FB page of my experience. He responded rather quickly which was the fastest that I have seen him respond since making my payment. He stated that he had refunded my payment of $505.25 on April 14 at 11:59pm and that it would be available the next day. I waited a week to check as sometimes refunds can take 3-7 business days. I called my bank and inquired and they stated that they do not see any incoming refund requests. I tried to get a hold of Ed but to no avail. I took down my first review on his FB page as an act of good faith but seeing that he has not followed through on his end, I wrote another review to which he took down. It's not so much about the money as it is about the principle. Again, I understand that he may be extremely busy but when I go to an establishment for work, there is a certain level of expectation. I do expect a business to follow through with a work, I do expect a job to send SOME sort of communication (not just when a negative review is posted), I do expect the business to take accountability instead of making it seem like I don't have time. If he had just responded to my early emails stating "I'm really busy, I'll get back to you" sure, I'd understand but he ghosted me since I made the payment and getting in contact with him in regards to anything about my order has been difficult. I believe asking for the status of my order after 2 weeks of making payment is reasonable, asking for a refund for a service not rendered with no communication is reasonable, and asking for proof of refund after communicating with my bank is pretty reasonable. There may be a reason as to why the last positive review he got on FB was 2 years ago. read more