I brought my brand new 2026 Nissan Frontier (purchased Monday) in today for windshield protection…read morefilm -- I paid $349.99+ for the Ultimate Protection film package. In fairness, I'm giving the film a week to fully cure before I judge the finish or clean the glass, since some bubbling is normal during that window. But that doesn't apply to everything I saw today, and the way concerns were handled is worth flagging regardless of how the film settles.
First, there are a few spots on the film that look like actual kinks or creases rather than normal cure bubbles -- the kind that heat and time resolve. These look different, and I don't expect them to work themselves out, but I'll update this review if I'm wrong.
Second, it doesn't appear the windshield was properly cleaned, inside or out, before the film went on. I can see streaks from the inside that look like they're trapped between the glass and the film itself -- meaning the only way to get rid of them now is to pull the film back off. I raised this with the manager twice and he never once offered to clean the exterior side or address it.
Third, when I got back in the truck afterward, there was debris in the driver and passenger door areas that hadn't been there before. It's a small thing on its own, but basic courtesy means cleaning up after yourself when you're working in someone's brand new vehicle.
What really soured the experience was the rearview mirror. I got in to find it pointed straight up, and when I went to adjust it, I noticed it was wobbly -- something it had never done before. When I brought this up, both the manager and the tech got immediately defensive, insisted they hadn't touched it, and told me to take it up with the dealership instead. The tech even brought out a bit -- no driver or handle, just the bit itself -- and tried to prove the screw was tight by turning it with his fingers, telling me this was "normal." I explained that it wasn't, and that all it would take was loosening the screw, adjusting the mirror, and tightening it back down -- a two-minute fix. He refused and again pointed me toward the dealership. So I drove home, grabbed the right tools, fixed it myself in about two minutes, then drove back up there and showed the manager that I'd just fixed what his own technician had refused to.
I'll hold off on a final verdict on the film itself until the normal cure period is over, since that's only fair. But the likely kinks, the trapped streaks, the leftover debris, and especially the refusal to take responsibility for the mirror all happened today and don't have anything to do with curing time. The manager was soft spoken, polite and apologized. But never offered to resolve any of these issus.
