We used them to replace a number of window balances throughout our house…read more They had great communication, showed up on time, and gave a quick, fair estimate. When the parts were ready, they showed up and did a quick install. All in all, super easy to work with and did a great, efficient job. Would definitely recommend and use again!

All communication from Custom Cuts Glass and Mirror, we're right on topic and context. They are…read moreeasy and thorough to work with.

WINDOW PANE REPLACEMENT: We needed a large thermal window pane in our dining area replaced. Due to…read moreage, the window's gas seals leaked, and this caused the window to fog and to distort views to the backyard. OUR PICK: We called three glass companies and received three competitive estimates. We narrowed the choice to Dependable Glass in North Phoenix, for five reasons: 1. 4.9 Google rating; 2. 4.6 Yelp rating; 3. The professional and pleasant way they answered their phone; 4. They took adequate time to answer our questions about their products and services; 5. We were not rushed to make a purchase decision. THE ESTIMATOR: Dependable Glass sent John, the estimator, to our home to measure the subject window pane. He was on time, very friendly, spoke clearly, and answered all our questions without hesitation. Additionally, he assured us the installation would be performed only by Dependable Glass employees (not third-party installers). He also said the quality of work by the window installers would be A+ and come with guaranteed customer satisfaction. We received an all-inclusive price estimate that was straightforward and easy-to-read. Dependable Glass estimator guaranteed the price would not fluctuate before or during the window pane installation (no upselling). THE OFFICE: A few weeks after making a deposit, the replacement pane was delivered to Dependable Glass from the manufacturer. After that, I received a call from "MICHELLE" to select an installation date. Unfortunately, a couple of weeks before her call, my elderly wife suffered a severe in-home fall that required surgery and a hospital stay of nearly 30 days. I asked Michelle if it was possible to delay the installation until after my wife arrived home. To my pleasant surprise, Michelle said Dependable Glass would be happy to delay the installation for a month, or until we were ready. (That is GREAT service!) She verbalized her compassion about the falling accident, and that REALLY HELPED me during a difficult time. As promised, Michelle called back in 30 days to see if we were ready to book an installation date, and we were. THE INSTALLERS: The installers - James and Ethan - arrived on time, and they were well-prepared with all the required tools and components. They were one of the most pleasant installation teams I have every encountered. They were polite, respectful of the property, and they took the time to answer a few pre- and post-installation questions. James and Ethan went the "extra mile" with a special request. I wanted the large wooden Venetian blinds covering the subject window to be permanently removed before the new window pane was installed (I was unable to remove the heavy blinds due to physical disability). Without hesitation, James and Ethan completely removed the blinds for me (thank you!). After the pane was installed, the two gentlemen removed all stickers and washed the inside and outside glass to a beautiful shine. Wow! What a difference it makes to look at the backyard through clear, quality glass. WOULD WE USE DEPENDABLE GLASS AGAIN OR RECOMMEND THEM? Absolutely YES! We were very impressed with the entire process from start to finish. Everyone we spoke with at the company was pleasant and eager to provide us with excellent products and services. Everyone conveyed a feeling of "trust," which placed us at ease. Therefore, after today's installation, we had another large fogged-up window measured for replacement. I am confident we will receive the same high-quality service and product for this project, as well.

On October 1, 2025, Steve came out to my house to confirm measurements for two showers. He did not…read morehave the measurement or any of the information that was sent to me in the bid. My wife ask Steve about the stability of the glass for cleaning purposes and his response to her was "not to have sex in the shower." My wife was uncomfortable with this response and I am furious!! I called the company and someone named John, who said he was the owner called me back. Prior to John calling me back, I asked the receptionist if Steve was a tenured employee. She confirmed he was. When I spoke to John his verbatim statement to me, as he chuckled, was "he was sorry Steve did a bad job reading the room." Needless to say, he did not, in anyway, show remorse for his employees distasteful and sexist behavior! Why he thought it was a laughing matter is beyond me! I am not sure what room John thinks it's appropriate for his employee to discuss sex with another man's wife but beware that this behavior is not frowned upon but a laughing matter to Dependable Glass ownership. If you are looking for a company that is going to send a man to your home who wants to discuss sex with your wife and where she should/shouldn't have it, Dependable Glass is right for you. I am baffled by this companies sexist behavior and lack of willingness to see the issue in their behavior! It's evident, management does not care about how their employees conduct themselves in the field. This companies behavior is disgusting and I would strongly encourage others to select another company, especially those who value your spouse!

Great job!!! What I thought was going to be a disaster was done quickly and efficiently by Jeff and…read moreCamden at GCS!!!! For sure will use them again and recommend.

Garrett demands you not interrupt him, then interrupts you every time you start talking after…read morepatiently waiting for him to explain the history of the world. He's effectively saying "shut up and let me speak". This is what happens when you don't vet and test your job applicants. Garrett apologizes for YOUR feelings (you know "I'm sorry you feel that way"), not for interrupting you or other rude behavior. Garrett stresses that their process has never been given negative feedback. Go on their website and see if you can schedule an estimate. I gave up after 5 minutes of trying. So from a guy who developed processes for decades (me), I can tell you that their process has THEM in mind, NOT YOU. This is the kind of narcissism that will result in ANY problem with the job being either a "miscommunication" on your part (he likes that word) or something YOU did wrong. In addition to developing processes for decades, I also referred contractors and vendors to our Affluent Clients. I know that I would never have referred this company because of their bureaucracy and inability to accept responsibility.

Emergency board-up service on a Sunday night !!!?…read more These guys did it....fast. They quoted a flat price over the phone that was reasonable, (we texted him a photo). About 1 hour later, 2 guys showed up with 3 sheets of plywood. They removed all the broken broken glass swept up, fit, cut and installed the plywood over the opening. All in a little over an hour.

Dwane came out to install glass that was under warranty with Milgard. The glass was the wrong size…read moreand had to be reordered. No fault of Dwane's. the problem was that when the reordered glass was in Sunny State wound make an appointment and at the last minute would call and say they couldn't make it out and had to reschedule. They did this twice. Very annoying when I changed my Schedule to meet him. Then they backed out and told me to find someone else to install and they would drop the glass back to the store (window depo). NOT GOOD BUSINESS PRACTICE.

Dan was very professional, communicated with us throughout the process, and completed the job…read morequickly and efficiently. I would definitely recommend using his services for all of your window restoration needs. I will 100% be using his services for my next window project. TRUE STORY: he even saved a sick kitten by taking it to the hospital to get help and treatment. Dan is AWESOME!

Phone consultation for my mother was thorough and helpful. I truly appreciate the time and…read moreknowledge he shared with her.

Excellent work, communicative and I appreciate that. Great guys and best price. Thank you again!…read more Storefront glass replacement.

The business did excellent work and are very friendly. It is a family run business and they are…read morevery prompt! The quality of the installs on our commercial property was excellent. I would recommend this company for all your glass needs

Louis was amazing. He was fast and efficient. Knowledgeable and didn't give the run around or any…read moreridiculous pricing. He was understanding of our situation and trustworthy. Priced what he quoted no extra. Thank you Louis. I highly recommend. No BS.

Louis, owner, was very responsive and reasonable. He happened to be working in the same area so he…read morenot only stopped by but actually got the job done. Ge is very knowledgeable and did a great job! I will be referring his business to all my friends and family.

This company is amazing! Everyone I dealt with is professional and their install was too notch. If…read moreyou need windows they should be your only call!

I have just finishing using Valiant for the third time and couldn't be happier. Three different…read morewindow issues at 3 different houses and each time the service has been great. Easy to schedule and gets the job done quickly and at a reasonable price. I highly recommend them !!

I've purchased some glass from Roadrunner. I was dealing with Larry until he retired. I never had…read morean issue.

Quick reply to our phone calls and was able to help us quickly and efficiently. Also assisted us…read morewith our door, which we had had a very difficult time with for a long time. Extremely pleased with this company's performance.

I was able to get an appointment when I needed it short notice. The team did a fabulous job for a…read morereasonable price. Highly recommend!

BEWARE! I used Perfectionist Cleaning for window cleaning in April 2023 and had a great experience,…read morewhich is why I hired them again in April 2026. Unfortunately, this second experience was completely different. I was told they would arrive between 9:00am-10:00am, but after multiple calls throughout the day, they didn't show up until 3:00pm. The crew that arrived did not speak English, rushed through the job, and the quality of the cleaning was poor. I had to go back and clean numerous streaks myself, and there was still bird droppings left on several windows afterward. The worst part, however, was the damage they caused to four of my window screens. One worker even knocked on my door to ask my husband to help bend a damaged screen back into shape and force it back into the window frame. (You can clearly see their cleaning supplies in the background of the attached photo of window #1.) The screens are now bent and damaged to the point that several windows can no longer be properly opened because the gaps are so large that bugs and debris can get inside. One window will not open at all because the damaged screen is obstructing it. After multiple attempts to resolve the issue and request reimbursement, Perfectionist Cleaning claimed the screens were already damaged before they arrived. That makes absolutely no sense considering we could open all of our windows before the cleaning, and now we cannot. My husband also sent photos of the damage, and they responded by claiming the photos were of "different windows." We are honest Christian people who simply wanted our windows cleaned and instead ended up with damaged property and a company refusing to take responsibility. With a baby on the way, we cannot afford the unexpected cost to replace multiple window screens ourselves. After reading other recent reviews, it appears this may be becoming a pattern for this company -- damage customers' property and refuse to fix it. DO NOT USE THIS COMPANY!