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    Signature Hardware

    2.9 (317 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 1 week ago

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    Installers beware, their shower valves do not offer Trim Extensions Kits. The only manufacture that doesn't offer one, so plumber, drywaller and tile man have to work at the same time in order to set the correct depth, otherwise if you do it on your own, be ready to demo the tiles at the end. Their valves have very little room to play unlike Grohe, KOHLER, Delta, Moen, Pricepfister, etc Will never buy another one and wouldn't recommend

    The rain shower is from Signature Hardware - and they were really helpful over the phone helping get the right parts.
    Theresa S.

    I just got off the phone with Sarah, who was just lovely and so helpful. I had an unusual request for a return, and she was able to assist me and really went out of her way. I'm definitely going to keep using Signature Hardware for my home renovation projects, not only because they have an enormous selection, but because of this top-notch customer service. Thanks, Sarah!

    Paul W.

    This company was a real pleasure to do business with. Their website is easy to navigate, their pricing is fair and their communications once you place an order are very good. They sent tracking numbers for my items once they were shipped and I received my items within a few days after placing the order. Unlike some internet-based companies that also sell home improvement items, this company seems to keep items they sell in stock at their facility, rather than simply drop shipping everything from the manufacturers which is definitely a bonus. When I recently had to return one item I purchased from Signature Hardware, the process was also quick and hassle free. They sent me the RMA# and the address where I needed to ship this item back to, and also sent a label to attach to the box which gave them a barcode to scan once it reached them. Within a few days after I shipped the item back to them, I had my refund with no hassle or followup required on my part. A few things to note are that they DO charge a re-stock fee when you return items (10% restock fee in my case), and in certain cases they will only issue a store credit to you, rather than a refund. This can be disappointing if you don't believe you'll have a reason to buy anything from this company in the future.

    This is the set. Don't buy it.
    Tosha E.

    I am so upset! After having my $300 front door lock set installed today the handle just stops working. I can't get out of my home unless I go around and open it from the outside! I would never purchase again from this company. Now I have to hire the locksmith AGAIN to replace the latch inside. I've only had this lock for about 2 months! This should never happen. You trust these locks to perform like they should! I would recommend that you buy from a reputable brand so this won't happen! I'm just shocked that I can't get out of my front door.

    Allan C.

    Ordered from this company based on allegedly good customer reviews. Paid way to much money for a shower rod. I had the shower rod installed by a professional using their online instructions. The rod was cheap, started to sag, and looked terrible. I called customer service and sent them pictures and video. They came to the conclusion that their product was fine and that my installer had cut incorrectly. Then they proceeded to try to gouge me for more money to replace their crappy shower curtain rod. No matter how I tried to communicate with them, they're obviously in the business of ripping off customers. They won't take their crap back either! No culpability. Poor customer service. They could care less about your satisfaction! DON'T BELIEVE ANY POSITIVE REVIEWS...THEY'RE ALL FAKE! Contacting my credit card company to challenge their charge. TERRIBLE COMPANY!!

    Waterson Wall-Mount Telephone Tub Faucet

    UPDATE: 2/23/20 The $1,000.00 Waterson wall-mount telephone tub faucet with cross handles (which has been discounted to $599.00) is now being replaced under warranty. The diverter for the hand held shower broke in under a month. Nuff said.

    Sink with a hole in it

    Don't buy this under mount sink as it is thin and a piece of crap. Opened it from the box and the sink had a hole in it? Paid $169 from Ferguson for each sink. Bought Kohler instead and it was $99 per sink. The Signature sink is much thinner compared with Kohler. That is why I prefer using Kohler or Toto sinks at all my jobsites

    Faucets from Signature Hardware. Great customer service!!!

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    2 months ago

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    3 months ago

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    1 year ago

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    8 months ago

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    1 year ago

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    3 years ago

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    2 years ago

    Excellent customer service. I had an issue with finding a part for our shower refurbish and they went above and beyond assisting me.

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    7 years ago

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    6 years ago

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    15 years ago

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    5 years ago

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    2 years ago

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    9 years ago

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    4 years ago

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    4 years ago

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    9 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    6 years ago

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    7 years ago

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    Page 1 of 8

    Ask the Community - Signature Hardware

    Review Highlights - Signature Hardware

    I have ordered a range hood, a decorative doorbell and mounts for shelves, and will likely be back to order a bathroom vanity.

    Mentioned in 4 reviews

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    We looked at three different stores and ended up going back to Cincinnati Overstock Warehouse a…read moresecond time when we were searching for a sectional. The staff was not pushy at all and were all very welcoming. We came back after falling in love with a sectional, but didn't love the color of the one on display. Tyler, the manager, helped us order it in the color we wanted and was willing to answer any of our questions. We felt the selection was great, and the prices were even greater. We got our sectional for half the factory price. While we hadn't anticipated waiting weeks or months for it to arrive, we're hoping it will be worth the wait when it does get delivered. Unfortunately, the pandemic really put a damper on the furniture industry and delivery times, so it's across the board and not just Overstock with long wait times at the moment.

    Sales staff blatantly lied to us. Promised us 4-6 weeks delivery, when I called customer service…read morethey told us it would be at least 5 more weeks. We're now on week 10 with no answer of when it's coming in. I'm fully aware of Covid putting things on pause but the customer service lady even said "yeah we need to talk to our sales reps, they've been lying to people. They know better." I also straight out asked the sales lady if they couch would get assembled upon delivery. She said yes, 100%. On the receipt it says assembly not included so I turned my phone on and recorded her promising me it would be assembled. After reading some other reviews, I doubt they assemble it so I'll bring the recording of her lying to the proper parties. Don't get lied to by these people. Still waiting on my couch, will update.

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    Signature Hardware - hardware - Updated May 2026

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