From start to finish the people who make up this company are fantastic. The selection is my go to resource to find the beautiful things and the very well explained specifications has made it easy to do many things to modernize my 1950 cape. I've had the pleasure to receive the peace of mind support they offer on purchases made many years ago. Excellent! I recommend them for DIYers and professionals alike because they are a great value. read more

Ordered a Brush Nickel Faucet for one of my clients and received an email about a delay in the order after I committed to a client. They took the money but due to a discrepancy in the name they delayed the order and my client exercised her 3 day right to cancel. Their procedures and protocols costs me a 950.00 ticket. No live assistance was offered, and my refund is still pending. I am currently -350.00 instead of +600.00 due to their absurd procedures. read more

Terrific customer service! Had an issue with my kitchen faucet. Got on the chat line with Kendra D. It was taken care of immediately. Problem resolved. We have renovated our house over the years (Master bath, powder room, Kitchen) , and we have always ended up with Signature Hardware. Their service, quality, and prices are always the best. I have referred family and friends to Signature and they have been very happy as well. read more

The items received, two towel warmers, were advertised as having an "oil rubbed bronze" finish; however, they are actually just painted, not even powder-coated. There are areas where the paint has flaked off the metal, likely due to damage during shipping. This is one of the ways I determined the poor quality finish, the other is visually, when observed within approximately two feet, the towel warmers look painted. I was expecting the quality of finish available on bathroom fixtures that display the oil-rubbed finish. read more

We purchased a faucet from Signature Hardware many years ago. The spout started to pit. We contacted Signature Hardware and they sent a replacement spout immediately. They have the BEST customer Service and stand by their products. We have purchased three faucets from Signature Hardware and the quality is outstanding. Signature Hardware is a top-notch company! read more

Installers beware, their shower valves do not offer Trim Extensions Kits. The only manufacture that doesn't offer one, so plumber, drywaller and tile man have to work at the same time in order to set the correct depth, otherwise if you do it on your own, be ready to demo the tiles at the end. Their valves have very little room to play unlike Grohe, KOHLER, Delta, Moen, Pricepfister, etc Will never buy another one and wouldn't recommend read more

Signature Hardware - Hardware Stores Near Me - Erlanger, Kentucky

I have left two voice messages and have tried calling on numerous occasions but have not reached Ashley and have not heard back. Aykui read more

I just got off the phone with Sarah, who was just lovely and so helpful. I had an unusual request for a return, and she was able to assist me and really went out of her way. I'm definitely going to keep using Signature Hardware for my home renovation projects, not only because they have an enormous selection, but because of this top-notch customer service. Thanks, Sarah! read more

Signature Hardware - The rain shower is from Signature Hardware - and they were really helpful over the phone helping get the right parts. - Hardware Stores Near Me - Erlanger, Kentucky

Excellent customer service. I had an issue with finding a part for our shower refurbish and they went above and beyond assisting me.

This company was a real pleasure to do business with. Their website is easy to navigate, their pricing is fair and their communications once you place an order are very good. They sent tracking numbers for my items once they were shipped and I received my items within a few days after placing the order. Unlike some internet-based companies that also sell home improvement items, this company seems to keep items they sell in stock at their facility, rather than simply drop shipping everything from the manufacturers which is definitely a bonus. When I recently had to return one item I purchased from Signature Hardware, the process was also quick and hassle free. They sent me the RMA# and the address where I needed to ship this item back to, and also sent a label to attach to the box which gave them a barcode to scan once it reached them. Within a few days after I shipped the item back to them, I had my refund with no hassle or followup required on my part. A few things to note are that they DO charge a re-stock fee when you return items (10% restock fee in my case), and in certain cases they will only issue a store credit to you, rather than a refund. This can be disappointing if you don't believe you'll have a reason to buy anything from this company in the future. read more

Signature Hardware - Hardware Stores Near Me - Erlanger, Kentucky

I am so upset! After having my $300 front door lock set installed today the handle just stops working. I can't get out of my home unless I go around and open it from the outside! I would never purchase again from this company. Now I have to hire the locksmith AGAIN to replace the latch inside. I've only had this lock for about 2 months! This should never happen. You trust these locks to perform like they should! I would recommend that you buy from a reputable brand so this won't happen! I'm just shocked that I can't get out of my front door. read more

Signature Hardware - This is the set. Don't buy it. - Hardware Stores Near Me - Erlanger, Kentucky

Signature Hardware is the first "high end" company I have done business with that doesn't provide in-home delivery. Recently, I furnished a brand new second home with all new furniture from Crate and Barrel, Williams Sonoma, Pottery Barn. All three provided full white glove service. Now, with the purchase of a too expensive $2,500 (including taxes) bathroom vanity from Signature Hardware, I got a dump off on my driveway in January just before a big rainy, windy storm. My husband and I had to sprint out to spend $100 on tarp and bungie cords and then spend $80 on two guys the next morning to move the vanity in. Because Signature Hardware doesn't deliver into my home, I have no idea if there is damage or anything else. My rating my go down! read more

Ordered from this company based on allegedly good customer reviews. Paid way to much money for a shower rod. I had the shower rod installed by a professional using their online instructions. The rod was cheap, started to sag, and looked terrible. I called customer service and sent them pictures and video. They came to the conclusion that their product was fine and that my installer had cut incorrectly. Then they proceeded to try to gouge me for more money to replace their crappy shower curtain rod. No matter how I tried to communicate with them, they're obviously in the business of ripping off customers. They won't take their crap back either! No culpability. Poor customer service. They could care less about your satisfaction! DON'T BELIEVE ANY POSITIVE REVIEWS...THEY'RE ALL FAKE! Contacting my credit card company to challenge their charge. TERRIBLE COMPANY!! read more

Signature Hardware - Hardware Stores Near Me - Erlanger, Kentucky

Over the years we have purchased several tubs, faucets, sinks and hardware from Signature Hardware. We have never had a problem and love the variety of options you have with them. One day we had an issue with one of our tub fillers. We contacted their customer service and they resolved our issues quickly and painlessly. My wife and I were so happy with them. It's nice knowing that if you buy something from them, they stand behind it. read more

We purchased a freestanding acrylic tub for our master bath remodel. Even though it took several months to complete the remodel from when the tub was delivered, parts were still under warranty. The push up drain stopper leaked a small bit so I contacted the company and the associate was very helpful. A new part is on the way and I can't wait. read more

We Bought a vanity for a clients home. The first thing that was wrong was there was 2 blemishes on the drawer front. I asked for a replacement and all they could do for me was give me a discount. Then when we went to install we realized the sinks do not line up with the cabinet fronts. It is also not made to code and we can not use the top. We have emailed and tried to work it out but customer service is no longer responding to us. Our clients are very upset for the set back. I would not recommend buying this over priced piece of garbage. Definitely not worth the money. read more

Terrible customer service. They priced an item wrong on their website and then when they realized it, went and sent us a random item trying to cover their mistake. They then gave us the option to send the item back (for the refund) or they'd charge us the difference and then send out the proper vanity. Most companies would honor the purchase as it was a mistake on their end. Not create more work and chaos for the customer. Will not purchase here again. Save yourself then hassle and looks elsewhere... I've noticed they've also commented on negative reviews with your typical "reach out if we can assist you" lol that's ok I'll look elsewhere read more

Signature Hardware is the most incredible company. About 5 years ago, I purchased a bathroom mirror from them. It was hung on the tiled wall, with 2 small brackets. The mirror started slipping out of the brackets, so I called customer service to get info on rehanging the mirror. They were so helpful, and advised me to remove it from the wall, as they deemed it not to be safe. They offered to replace it for a different mirror or refund my money. I received a check yesterday! They really stand by their merchandise. Their customer service is outstanding and so are their products. I highly recommend this company. read more

UPDATE: 2/23/20 The $1,000.00 Waterson wall-mount telephone tub faucet with cross handles (which has been discounted to $599.00) is now being replaced under warranty. The diverter for the hand held shower broke in under a month. Nuff said. read more

Signature Hardware - Waterson Wall-Mount Telephone Tub Faucet - Hardware Stores Near Me - Erlanger, Kentucky

Don't buy this under mount sink as it is thin and a piece of crap. Opened it from the box and the sink had a hole in it? Paid $169 from Ferguson for each sink. Bought Kohler instead and it was $99 per sink. The Signature sink is much thinner compared with Kohler. That is why I prefer using Kohler or Toto sinks at all my jobsites read more

Signature Hardware - Sink with a hole in it - Hardware Stores Near Me - Erlanger, Kentucky

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A quick note for anyone thinking of doing renovations or a make-over. I would seriously recommend Signature Hardware for any faucet, door knob, or fixture need. I used them originally for the selection and price. However, one faucet just would not stay level and it made me bonkers, so I finally reached out to them. The woman I spoke with (April) researched my faucet, sent detailed instructions (with SIX PICTURES, she obviously took). After I got her email, it took me less than 10 minutes to fix. Really appreciate the time and effort she made to help. read more

Signature Hardware - Faucets from Signature Hardware. Great customer service!!! - Hardware Stores Near Me - Erlanger, Kentucky

Master Bathroom Thermostatic valve does not permanently lock therefore does not pass final inspection when calling signature hardware representative told me to jam in and break off a piece of wood where the button is to disable it.. i paid $1000 for the fixture which is also now reduced by almost half!! don't think this is acceptable.. customer service told me that they would do some type of adjustment on the price and nobody ever followed up had to call several times and then they told me there's nothing that can be done. Will never buy from this company ever again the warrants they don't stand behind their product or things that their company customer service representatives say to customers. Will never buy from this company ever again be warned they don't stand behind their product or things that their company customer service representatives say to customers.. read more

I bought a nicely-designed range hood vent from Signature Hardware. It arrived on time and in completely perfect condition. The packaging was quite protective. The vent was installed by my contractor, and it looks fine and functions perfectly. read more

This review is for items that I've bought online and customer service for those items. I haven't bought anything major or particularly expensive--neither tubs nor fancy showerheads--so I have no feedback about big-ticket items. I've bought a lower-end wall-mount towel warmer and a few pieces of bathroom accessory hardware. The wall-mount towel warmer was defective (it has a piece that was manufactured incorrectly so it sits at a non-right angle) and Signature Hardware was very friendly and efficient about a warranty claim. The smaller pieces of hardware I've bought have been very well-made and competitively priced. If I have very specific hardware needs that I can't find products for locally, Signature Hardware is the first place I look. read more

A disaster was turned into a very experience. Full disclosure: I"m a consumer advocate and author of the book "Negotiate Anything! Secrets to Make Businesses Treat You Fairly". On Amazon, Barnes & Noble. In 2013, we built a new home and ordered a SH tub and filler. After a year or less, the filler developed a hairline crack in a bend. SH sent out a new one. It happened again and they sent out a new one. It happened a third time so we replaced it with a Made in the USA Delta. In fact they are made in Jackson, Tennessee. They aren't inexpensive, but they have a lifetime warranty and stand behind their product. So does SH. Read on... At this point, we had a great deal invested in the first SH filler and labor to switch it out several times. SH made good. While we had a disappointing product problem several times (Made in China), we had a positive, friendly customer service experience in the end. There is a difference between customer service and customer delight. Customer service is what a consumer expects. Customer delight is when a company goes the extra mile to surprise you. We had asked SH to split the incremental cost with us. They provided customer delight by 100% covering the original filler and the incremental labor to keep installing defective ones. They are are paying to have the old one picked up so their technical team can try and understand what is happening to prevent it in the future. Based on this experience, we would continue to be a customer. We love the tub and we also purchased a teak wood bath bench. The first teak bath bench cracked. SH replaced it with no issues (I sent them pictures). read more

Worst company to use ordered sinks was delayed once no problem then second time then a third it's been 90 days no sinks and all they offered was that I can cancel at any time has delayed my project over 30 days due to this go with a more reliable vendor like build Home Depot wayfair etc read more

We were referred to Signature Plumbing by our custom kitchen cabinet maker.The show room is really nice and the customer service was excellent. The prices are appealing! Ultimately however, we're not very happy with the quality of at least 50% of the things that we purchased. As examples, our vent hood has lights that burned out within six months of installation (both the left and right) and they are very awkward to replace. Replacing the halogen lights every few months is a major pain (and yes it was professionally installed by our electrician who wired the entire house). Another example is our kitchen faucet. The button that changes the water from stream to flow cannot be locked. In other words you have to hold the spray button. Now, the spray button jams in the "on" position and we can't get it to return to flow without a lot of finagling. Finally, we love the freestanding acrylic tub that we purchased. Super simple and Zen. It was in the "scratch and dent" section and the scratch was barely noticeable to us and is not at all noticeable after installation. However, they plumbed it with the pop-up drain plug in the center of the tub. So... When you change position in the tub you inevitably bump the pop-up with your back end and water starts to drain. Just makes position change ridiculously complicated! Ultimately, we save a lot of money at a time when money was flying out the door faster than we could keep track of it. During a whole house remodel. Two years after we moved in, we plan to replace the kitchen vent and the kitchen faucet. Not cost effective in the end. read more

Ordered a tub, was shipped to house via third party freight. Arrived damaged. Sent it back and was issued a replacement a week later. The new one was also damaged. Decided to get tub locally and ask for refund. Between poor packaging and half-assed careless handling and delivery, would NOT recommend buying anything more substantial than a faucet or towel rack. Customer service was quick and prompt replacing first tub and then issuing refund. read more

Tried to go to the showroom, without an appointment. My fault, didn't realize we needed an appointment. Called from the parking lot and was told they had no appointments available for us. Appointments are for Covid related reasons. The warehouse is huge. You can't socially distance in that giant warehouse? I'm IN YOUR PARKING LOT. Now. To buy. Seems silly to turn away business in these trying times. read more

Found this company online as I was on the prowl for a solid copper hose pot. You certainly get what you pay for - I have a statement piece that looks wonderful on my property. No more unsightly hose reels that last only a season or two. Quality merchandise that will stand the test of time. Very impressed with how the product was carefully packaged - it arrived in a box inside another box so no worries about receiving damaged merchandise. Highly recommend this company. They obviously take pride in their products and customer service is superb. read more

Upon the advice of my contractor, I went to SH. On 12/6, I ordered and paid $600+ for mirrors and lights for my bathroom remodel. On 12/14, I was notified that my sconces were on back order til 1/31. Since my contractor couldn't start til 1/6 and the job was taking 6 weeks, I allowed it. On 1/7 confirmed with Haley that it was still supposed to arrive on 1/31. Nothing arrived. On 2/5 contacted them, asking where it was. Haley said she'd look into it and get back to me. On 2/9, with the contractor ready to wrap up the job, I gave up and asked for a refund. Now I have to go out in the cold and snow and find a light fixture that I like that is in stock somewhere. Terrible Customer Service. And now I have to wait who knows who long to get a refund by check. Ridiculous. read more

A few years ago we remodeled our entire bathroom and bought a double curved shower curtain rod, a huge round pivot mirror, and a few small bronze hooks from Signature Hardware. The mirror started to get mirror rot within 2 months of being installed even though our bathroom is very well ventilated and the shower curtain rod is rusting worse within a year than our old 45 year old one that we replaced. The only thing that has stood up well are the 2 bronze hooks that I purchased from them. Terrible quality all around. I would never order from here again. read more

First of all, you didn't do anything to help us the first two times I chatted with your company. It wasn't until I left negative reviews on social media. You should have done the right thing to begin with. The sink is a liability and can't be donated as it's not chipped It has a HOLE in the corner and it's cracked throughout. We almost cut ourselves on it. The sink was damaged due to your poor packaging and not properly labeling the item with a fragile sticker. read more

Signature Hardware - Hardware Stores Near Me - Erlanger, Kentucky

Nine Years ago I purchased a Copper Bath Tub from Signature Hardware. I couldn't be happier with this purchase. The price was right, the Copper Tub is beautiful, and Signature Hardware's Customer Service is Phenomenal. They are definitely concerned with Customer Satisfaction and arguably the Best Company I have ever done business with. Thank You Signature Hardware for your Superior Service. read more

Signature Hardware - Hardware Stores Near Me - Erlanger, Kentucky

This company has the best customer service I've ever experienced. Such a pleasant surprise to be responded to efficiently, respectfully and comprehensively. Sean G. sent me two replacement parts for my faucet that was installed 2.5 years ago FOR FREE. He also included detailed instructions on how to fix it myself, along with photos!! For people complaining about product quality, sure, it sucks when something breaks, but distributors usually don't make these products themselves and have to rely on their customer service reps to resolve issues when their products have a glitch. I will 100% shop with this company again purely based on how nice, patient and responsive Sean G was. read more

Great customer service experience. We received a marble sink that was a lot greyer than we expected. They looked in the warehouse for a whiter one and shipped it right away at no charge, not requesting the other one back. Unexpectedly painless and fast. read more

Terrible service from people who sound like they don't care and have had their soul sucked out of them along with products that just aren't that great for the price. We have bought several things from them and follow up service has always been difficult, even for easy things. And then they shipped 3 times what we ordered while of course charging us 3 times the amount. Beware when dealing with Signature Hardware! read more

This company should be reported to the BBB by every person dissatisfied with their horrible products. Signature Hardware is a pure and utter scam. Any company offers to let you purchase an entire new product from them without replacement parts offered because it is cheaper for them obviously has cheaply made, poor products. I highly encourage anyone shopping for plumbing products to look elsewhere. You may spend slightly more, but it would be worth it. This comes from personal experience and I'm by no means associated with any other company or trying to point you to a specific brand. I'm happy to provide any feedback regarding their inaccurately labeled "lifetime warranty", customer service, or products. Feel free to reach out. The lifetime warranty only extends to the original purchaser who can prove they purchased the item. So if you buy a house from someone else with a fully remodeled bathroom with signature hardware products, you're out of luck. The company represented to me that the replacement faucet they recommended I purchase would be like kind to the old faucet. It was not. A lightly used faucet with a price tag of $750 failed after 10 years. With no replacement parts offered. They said I should try to work on getting them to warranty the product with original purchase information which I tried to do. The company located the original purchaser, a contractor, and since he didn't have his original purchasing information they would not transfer the warranty to me even though they knew full well that the purchase was connected to my very expensive products. I was even willing to buy a new faucet from them since they said it would be compatible with the old one which it was not. They tried to blame my master plumber throughout the whole process. My plumber spent a full day trying to find parts that would work for the new faucet, and $800 in labor later he was not successful. They changed their faucet sometime and couldn't even provide us accurate specifications for the old faucet to ensure it was compatible. They led me to believe they would honor the warranty and then bailed out last minute. All they did was let me send them back the new one for a refund... My plumber just replaced the old faucet with a high quality, $1200 faucet which works great, but now the signature hardware drain is leaking in the large standalone tub ($2,800 tub). I have original info for both products. Since they don't make ANY replacement parts (or even have knowledge of their own products) I'm basically looking at a full bathroom remodel since the tub leaks and I've already spent about $3,000 due to their poor recommendations, misleading information regarding their warranty and poor products. Run as fast as you can. This is a company of charlatans who simply want to take your money. read more

So it seems I should have read the reviews before buying anything from this company. I was just told I can not get additional hangers for the 3 barn door systems I ordered. Ridiculous! They won't divulge who makes it so I can get it from them. I have ordered so much stuff and now if I need anything, I have to order a complete new item in its entirety just to get extra pieces. I want simply want extra door hangers to make a split door opening. $750 later, I can't. 3 openings in my new house. Thanks for nothing. Don't think I won't pursue this, Signature Hardware! Also, your customer service agent, Cynthia, has done you proud. She was just as bad in her attitude with me as your policy of not being able to get extra parts. Bet she gets a raise! Of course you close in 5 minutes, so she probably has had it, listening to all your upset customers! read more

I had a fantastic experience twice with this company. I had a leak in an outdoor shower I bought years earlier from this company. The service representative (Audrey W) was prompt and helpful, and all replacement parts were shipped promptly free of charge. WhenI had the same problem a year later, they no longer did business with this manufacturer so they let me choose from all comparable showers and sent me a new one for free. It is rare to find a company theses days committed to excellent service. Well done! read more