1. Signature Dresses

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    Washington, DC, DC

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    Signature Dresses

    3.0 (89 reviews)
    Closed • 11:00 am - 6:00 pm

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    Another pull!
    Amanda F.

    GO ANYWHERE ELSE BUT SIGNATURE DRESSES. I was so glad to support a small, female owned business in DC. Decided to shop here for my cousin's wedding instead of in New York. HUGE HUGE MISTAKE. They are THE most disorganized, inept, incapable retailer I have ever stepped foot in. Maybe they cater to the real housewives of nowhereville...but if you have any sense at all, GO ELSEWHERE. Here's why: 1. Made an appointment in January to first try on dresses. Got really no help in the store--owner was on her cell phone on speaker phone (should've seen this as a red flag). I actually thought she was an obnoxious customer and my friend and I were very surprised she owned the shop. Not a great introduction but I figured maybe I'm just used to bigger cities so I'll give this a shot...nope. Keep reading.... 2. Returned on March 11 & tried on a lime green gown, purchased it. Paid in full. 3. Upon payment I was told that the dress would arrive--verbatim from Gilda--"way before mid April" and in time to be tailored for a wedding early May. 4. April 1st, April 5th, April 10th come and go...no phone call. Nothing. I had to call them multiple times. Got no answers. They couldn't give me a straight answer and couldn't even tell me if the dress had been produced, shipped, or anything. Literally they have not a clue what they are doing. Keep reading... 5. Called again. Was told they put the floor sample I had tried on on March 11 for me aside. No mention of where my "new" dress is (or the fact it obviously never shipped, and they never bothered to track it, follow up, or do anything at all). 6. Went into the store with my mother (full disclosure, she was the purchaser), on April 13. They give me the floor sample, which now has a stain and two pulls as shown in the photos. 7. Obviously I'm not pleased but trying to be patient. Gilda asks me if I want an emerald green dress. I say well, no, I'd like the actual dress I purchased, plus the mother of the bride is wearing emerald so that's a no. She then offers to find me a hot pink. I begrudgingly say ok, as I think it's very wise now to order it as a backup. I really didn't want pink from the very start, but I also didn't love that my only other option was a dirty dress in this condition for $650. Gilda refused a discount for the floor sample when asked. More on this later. 8. Next week comes and I hear nothing. Its now a week later and a week and change before I leave. 9. I call the store, ask where the pink dress is now...Bobbi answers and asks me what I am talking about, that she thought the green fit me fine, asked me the same question about six times, before putting me on hold for over 7 minutes. She finally comes back on the line and (SHOCKER HERE GUYS) says she doesn't know where the pink dress is. This pink dress!!! 10. Bobbi calls back saying the pink dress will be in "tomorrow" or AFTER TOMORROW. I mean... what is happening anymore. I no longer have any faith in these people. This is pathetic! 11. I slept on it and made the decision to go to the store on April 20 and pick up the dress as shown in these pictures. I now had 5 business days to get the dress tailored. I had paid in full, had also bought two other backups that didn't work sadly. But also just try getting a refund from this woman It's basically highway robbery. Oh, Gilda did begrudgingly cave to a very very measly 10% discount that "would go towards alterations" after trying to convince us the pulls would come out with a STEAMER. Somehow she forgot to mention this when she began calling and texting me from a number I wouldn't recognize. She called me only after I came to get this dirty unacceptable garment, and only to ask why I didn't wait for THE OTHER OPTIONS! I could go on and on. I was so embarrassed for Gilda during the entire process (it was so painful!!) , and genuinely cannot believe how this store stays in business. I've shopped all around the world--Europe, Asia, the Middle East, Hamptons, Palm Beach--you name it, I've shopped there. I grew up in the garment industry, my family owned an international dress company for decades based in Manhattan--trust me, I know what I am talking about. This was the WORST retail experience I've ever had. I say this with all sincerity--do yourself a favor and SHOP ELSEWHERE. They'll ruin the event, your wedding, whatever it is you have planned, and you'll be lucky if you have anything to wear after you're done with the saga this store created for you. I got better help from the IRS during tax season--I kid you not! P.S. The owner responds typically to these negative reviews with excuses, puts it on the customer, and says some canned response about customer service. I was upset reading the other negative reviews of how she also ruined people's events and caused such headaches and devastation for one wedding in particular. We've disputed 20% back on AMEX, too. No doubt they'll fight that one. Unreal!

    She's all smiles
    T F.

    Amazing customer service. Bobi picked three amazing pieces for my daughter to try on and they all were absolutely gorgeous. And Farrah did her alterations. My daughter selected the first one she tried on. Update: picked up the dress and the owners are so nice. Definitely recommend Signature!

    A clear bead sewn in where there should e a crystal

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    Page 1 of 3

    Ask the Community - Signature Dresses

    Review Highlights - Signature Dresses

    “Raana and Gilda are so attentive to you and what you are looking for and are overall just a genuine group of ladies!”

    Mentioned in 4 reviews

    Read more highlights

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    Signature Dresses - womenscloth - Updated October 2026

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