Boooo to flight delays but it happens. Luckily I had a comp pass due to the delay so popped in for…read moresome breakfast. There were a lot of delays and cancellations due to weather, so they did have a waitlist sign towards the front to be able to easily join the waitlist from your phone. Since it was just me, myself, and I...my total wait was 2 mins, I barely made it to sit down in the food court area when I got the text. It was super easy to scan in my lounge pass, boarding pass, then grab a seat. Not a huge lounge, but lots of outlets, WiFi, different types of seating. A few different options including, bowl of fruit, toast, oatmeal, pancakes, egg mixture. I did enjoy the spa water. They also have 2 restrooms and a bar in there. I'm crazy and brought avocados with me from home because I didn't want them to die while I was traveling; made for a nice accompaniment for their egg mixture.

It's the only Priority Pass lounge available at the airport, so there was a waitlist. It said it…read morewould take 20 to 30 minutes, so I was grabbing a drink at Dunkin basically having given up when I got a text in 10 minutes. The lounge is so small for a fairly busy airport. I do think they need a little more crowd control, let people wait a little longer rather than cram everyone in. The menu is the same menu as other The Club locations, as I found out that day visiting multiple lounges. Just a couple of soups, salad bar, and dessert. I did have a brownie that somehow they had themed Chicago, and I will say it was an excellent brownie. The bathrooms are also far too few and cramped. Someone had cleared my drink away while I was in the bathroom. Understandable but this just seemed like a really chaotic place. I left quickly because the inside of the lounge seemed more cramped and busy compared to out in the terminal.

Well... consider me officially humbled…read more We just landed at Chicago Midway, and I was fully prepared for a gritty, chaotic, "hold your breath and guard your belongings" kind of situation. You know--the airport equivalent of a questionable gas station at 2am. I had mentally braced myself. And yet... here I am, blinking in disbelief. Because it's... clean. Like, actually clean. Organized. Calm, even. People aren't sprinting in panic or forming mysterious, aggressive clusters around nothing. The floors aren't sticky. No ominous smells lurking in corners. It's all very... civilized. Almost suspiciously so. I kept waiting for the catch--like maybe I'd turn a corner and suddenly enter the chaos dimension I had prepared for--but nope. Just more order. More efficiency. More... pleasantness? Honestly, I don't know who's in charge here, but they clearly didn't get the memo about my expectations. So yes, Chicago Midway: you've managed to do the unthinkable--be better than the story I made up in my head. Rude, honestly. I was ready to complain.

Rude & Ignorant staff...kiosk only Menu pricing is way over…read moreinflated... Can't use app.... I tried to use app for payment at kiosk and kiosk told me I did not have enough money on the app...so I added more money and it still did not work. Asked for help from Dunkin employee and she said that the kiosk is not set up to take payment from app and I have to use a credit card instead...

I love the USO very thankful for their existence and the quiet calm they offer in the busy airport…read more Always friendly folks helping out and snacks and beverages to boot.

Small uso located near concourse B. It's clean and well stocked. They have a small napping area…read morecouches and tables. Plenty of snacks, drinks and microwaveable food. Staff were very nice and welcoming.,

A very nice lounge. Pleasant staff. Friendly people at the front desk checking in. I think the girl…read morewas Mandy who helped me? She was very sweet. A little empathy and kindness goes a long way. Super clean bathrooms. Lovely bar and nice spirits. Charging stations galore. I love the vegan broth and the artisan cheeses. Thank you!!!

It's ok. As Admiral's Lounges go, this one is clearly nicer and newer. Food options seem a little…read morebit better than the rest of the comparable low end lounges. Staff are basically nice. But, it's an Admiral's Lounge so set your expectations accordingly. You will always come in here and wonder if the trade off between having access to the most basic food and drinks at a bare-bones lounge is worth it vs. eating at one of the nearby airport restaurants; given there's a Tortas Frontera close by, I'd say probably not? Usually when people give high marks to lounges like this they haven't seen what good actually looks like.

This is a pretty basic airport lounge. The food is limited to cold items from the self-serve…read morefridge - sandwiches and pasta salad. The drinks are also self-serve - beer, wine, liquor.

is there a zero stars?…read more the hispanic lady working the front desk at around 12pm on Dec 26, 2025 is possibly one of the worst customer service and all around humans i have ever come across. clearly a line waiting outside that was being helped by the previous gentleman, who was letting people know information, asking us to line up and that he was letting one in one out due to capacity issues. once this lady came on she just yelled from her seat for people to line up to the left and then yelled constantly to ensure the door slid close. she then sat at her desk while 10-15 people left the lounge and said nothing to anyone waiting in line ti get in. after watching her have a 10 minute conversation with another worker and a few mor people came out i popped my head in and asked, "will you let us know when we should come in to check in" and her response was "no. i don't have a line". which males zero sense since she yelled at us to move the line to the left. an absolutely joke of a customer service worker and likely just a truly horrible person all around. good luck. also, this lounge is truly awful on top of it all. half the machines were put of service, barely any food, and it's basically a spot with chairs, might as well just stay out in the airport area.

We had the opportunity to visit the Flagship Lounge in terminal 3 at O'Hare before a long flight…read more To enter, you must enter through their security where you need to show either a Business Class for First Class boarding pass - without one you can't get in. When you get past the security, you enter a good sized lounge with plenty of food and drinks. Interestingly, every food item is labeled and the labels let you know about any allergens in that item. They also have a stocked bar with various liquors as well as beer and wine. Everything was good. I tried everything I could so the list is long and, frankly, I don't remember everything I ate. All I can tell you is the food was very good. There is plenty of seating, so unless they have a lot of flights going on, you can find a seat. The seating was comfortable and we took a table by the food which we frequented... The wine selection was much better than I expected and I enjoyed some Pinot Noir. This was a great experience - one we don't take advantage of often. So, what I can tell you is it is much, much better than sitting at the gate. :)

Not bad. Probably a 3.5. If I had to rate the flagships I've been do I would these from top to…read morebottom: JFK Soho Lounge DFW Flagship LAX Flagship Chicago Flagship Heathrow So, near the bottom of those but certainly better than all the basic Admiral Lounges and their equivalents on other carriers, and much better than Amex Centurions which are overcrowded, style over substance, and often gated by waitlists. This location is spacious like the other flagships but often has a bunch of people in it. The reason Soho rates above the rest is they gate access to One World Emerald customers only so it's a much more relaxed and considered space. This one allows in Sapphire as well so there's a bunch of bodies in here.

Nice smaller alternative with great features…read more This new United Club in Terminal 2, Concourse E, Near Gate E7 is not to be confused with the larger and older United Club in Concourse F, Across from Gate 9. There are four Framery privacy pods. Two with adjustable seats and desk tops and two without seats in a stand up desk configuration. These pods are quiet and have charging capability (1 USB-C and 1 115V). Overhead lighting is fully adjustable along with the front facing lighting for video conference calls. There is also an adjustment for the ventilation fan however I have found that, even on the highest setting, they can get warm. There are most of the same food options as the F9 location but on a smaller scale. There are self-serve options for soft drinks and coffee. In lieu of a tended bar, there is a self-serve bar with an assortment of juices, wines and beers. Like most United Clubs, there isn't a whole lot of interaction with the staff. That said, they all seem friendly enough and this location is clean and well maintained. Would I go back? I've actually been to this location a few times now and like it. So far, it's a quieter alternative to some of the other locations.

The United Club near gate E7 is better than the bigger ones at the B and C gates if smaller crowd…read moreis more important than varieties in food and drinks. It is a long narrow space where the front is less used since refreshments are at the far end. Finger foods like canapés, sandwiches and wraps are set out on a sideboard. Alcohol is limited to self service beer and wine in an adjacent room. No mixed drinks are on offer here. There are different seating arrangements including phone booth like cubes for more private phone conversation. This new lounge takes the load off the one near F9 and has a more tranquil vibe than the packed elbow to elbow ones in Terminal 1.

As a frequent flyer on American Airlines, I often find myself visiting Admirals Clubs before my…read moreflights at airports with an Admirals Club or a partner lounge. While the clubs used to be spacious with decent food and drink offerings and excellent service, the clubs have become much busier with fewer seats available and average food and drink options. It seems that everyone has access to an Admirals Club nowadays and brings their entire families. With that said, this particular lounge is one of the largest locations I have been in, and there are many places within the lounge to relax, do work, grab a snack, or anything else. In fact, for such a large lounge, there were surprisingly open seats here and there where I'm used to smaller lounges without any open seats. There is comfortable seating as well as bar seating and table seating. Also over the last year, I've begun to see the efforts made to improve the Admirals Club membership which includes complimentary hot food throughout the day from soups, Mac and Cheese, sandwiches, meatballs, and breakfast items (not all at once though). There are charcuterie offerings, dessert trays, a salad bar, hot and cold non-alcoholic drinks, snacks, and then house drinks. You can pay more for premium drinks and prepared meals. Access to the lounge is easy to get whether through the Citi Executive World Mastercard with free access for you and up to two guests. You can also pay $175 for up to three authorized users each receiving their own lounge access (with up to two guests). Also, One World alliance flyers with a certain status can access Admirals Clubs. There are also Flagship Lounge and Flagship First Dining locations, which offer much more than just Admirals Clubs. I'm confident that making it easy to get Admirals Club memberships has led to lounges being overcrowded though now that you have to pay for authorized users instead of getting them for free in recent years, that may help. You can also redeem AAdvantage miles for membership or access to the Admirals Club. This specific lounge is also connected to the Flagship Lounge, which is a special elevated American Airlines lounge complete with Flagship Dining options. I look forward to testing this out sooner than later on a future layover at ORD.

Sitting in a lounge waiting for a flight is a much more pleasant experience than waiting at the…read moregate. This admirals club lounge is on the 3rd floor, flagship lounge on 2nd floor. The admiral club has a relatively large area, we prefer to sit at the tables on the left side. A quieter area to sit is located at the chairs to the right of the staff desks, the bathrooms in that hallway are less busy as well. Food options for lunch on a Saturday with very tender and tasty beef, mushroom risotto. There's also salad, fruit, prosciutto, two types of soups, dessert, coffee, tea, and other drinks. I appreciated the option of oat milk for the coffee area due to having lactose intolerance. There's also two bars in the lounge - we didn't partake in any alcohol. There is relatively fast WiFi in the lounge on- there are signs with the Wi-Fi name and password. The staff quickly takes plates and cleans up tables, and food is frequently replenished.

Coming here always goes well beyond my expectations, from the greeting to the dining experience to…read morethe comfortable seats and clean restrooms - I can picture myself living in this lounge!! However, they do close at 9:00 p.m: normally but they will extend the closing time if there are delayed flights and this is what we experienced. There is a main bar and a speakeasy type smaller bar that I prefer to go to. The shower rooms are excellent and very clean and are maintained very well. So enjoy the food, the drinks, the wait (you won't mind waiting for your flight). Thank you to Charlie B. For coming out and greeting us on this visit!! FYI, the Polaris at EWR is just as equally nice. But that's another review. :)

Amazing job United! This place really needed an upgrade and I'm glad the mothership hub finally got…read moreit! Holy guacamoleeeeee! About frickin time! We absolutely love the decor..much more high end, classy, and timeless. We love the leather chairs and lounge areas. The addition of the new bar is a plus. Looks like I'm going into a high end bar or restaurant. The dining room looks 100x better than that outdated looking one prior! The wood and shelvings really makes this lounge so sleek. American Express and Capital one lounges finally have some competition! I love how spacious this place is and not crowded! Bathrooms and showers here never disappoint! We love the vibes here. Completely better with all these remodel! Food- 10/10 upgrade!!! The food here makes United Polaris SFO look embarrassing. I recall eating off of paper plates last year at the SFO Polaris lounge which was depressing. The dining room looks like it can accommodate more people than before and it looks so much more classier. We got the Polaris burger, potato soup, shrimp fritter, arancini. Here what I rate them below: Shrimp fritter- 8/10. Yum! Love the presentation. Fritter was perfect. Shrimp pieces were present. Potato soup-8/10 light and refreshing. Need a bit salt. Polaris burger-10/10 short rib burger. Must try here. I could have ate 3 of these. Fries need to just be like normal fries...3 rectangle potatoes didn't mash well with the amazing burger. Like just get normal skinny frites or Curley fries. arancini- 10/10. Perfect. Not too heavy! Cookie skillet- 10/10. Don't get anything else. Strawberry tart- 4/10- the tart was too hard. Need a softer base. Bundt cake- 11/10. Thank you chef for your mom's recipe. Best Bundt cake to mark 100 years. They also had a holiday special for Easter which I never seen in a lounge. They had someone carve lamb and served veggies & potatoes! Yummmm. Lamb was tender but bit dry. Still good. Mash potatoes were perfect. I love how there was a staff passing out drinks and mini pastries. Overall, completely different lounge! Service is top notch here. Michael took good care of us at the dining room. Food came out pretty fast. Happy 100th anniversary United Airlines! We are forever loyal to you if you keep this up.

Of all the airports in the US, ORD is easily one of my favorites as far as aesthetics, social…read moreenvironment, and diverse food options. It's very easy to traverse, and it has a unique vibe where you're most likely to run into anybody that somebody here knows. I love the way that this airport is laid out. Unfortunately, I don't really go through Chicago as much because my travels are mostly south-centric, but this remains one of the top three airports for layover or transition. Between Midway or ORD, I'd pick the latter every time.

I recently traveled through Chicago O'Hare Airport and this time had a good experience. The…read moreairport is huge and busy, but it's well organized. The signage is very good. In the past, I've been stuck on the ground for hours waiting for a gate to open up, but this trip, we were only delayed 10 minutes on the way to the gate, so that's a big improvement. TSA moved quickly and there was no line at TSA precheck. They could use a few more Priority lounges. My flight was delayed over 2 hours and the only lounge was in the International terminal. They do have a gym you can access from all the terminal and you can buy a day pass. Terminal 2 has a family lounge so you can keep the kids busy and there's a Yoga room in Terminal 3. Plenty of food choices too.