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    SightLine Ophthalmology

    4.2 (5 reviews)
    Closed Closed
    Updated 3 weeks ago

    Services - SightLine Ophthalmology

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    1 More Service

    Retinal imaging

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    Pacific Northwest Eye Associates

    Pacific Northwest Eye Associates

    3.6(49 reviews)
    0.4 mi
    $$

    Our experience with Pacific Northwest Eye Associates (PNEA) in Tacoma, WA, has been disappointing…read more My wife and I require cataract surgery. At 76, we take our eye health seriously. Before scheduling our first visit in December 2024, we carefully researched local cataract surgery options and Dr. Niraj Patel. We selected Dr. Patel based on his experience.The process to secure that initial appointment took two months. We believe Dr. Patel is a skilled ophthalmologist and surgeon. That said, we both felt pressured at the first exam with him to opt for the Light Adjustable Lens (LAL), a $4,500 per-eye ($9,000 total) upgrade not covered by Medicare or our secondary insurance. The clinic prominently promotes this option, which likely benefits its revenue. Despite our optometrists advising against a replacement lens other than "standard," we briefly considered it due to the strong recommendation. This raises concerns about whether other elderly patients might feel similarly pressured. Anyone considering this clinic should thoroughly research the LAL option and discuss it with their optometrist or primary care provider before making a decision. After our exams, we met with the "scheduling coordinator" for Dr. Patel's surgeries. We were informed that due to a backlog, surgery dates would be significantly delayed. We accepted this reality and continued the process. However, communication with the clinic was frustratingly difficult. Getting answers required showing up in person and hoping someone could assist us. Scheduling changes were nearly impossible without being pushed months further down the waitlist. Even urgent non-elective medical issues did not seem to influence scheduling flexibility. Patients should be aware of these limitations before committing to the required exam process. This is a business in search of large patient volume and the bottom line. After nearly three months of waiting, we have canceled all future appointments with PNEA. It is too frustrating. Based on our experience, we would not recommend this clinic. Patients should carefully research not only the procedure itself but other local Opthalmology clinic choices, the clinic's billing practices, scheduling and communication policies. We hope others have a smoother experience than we did.

    Dr. Jung and the entire staff are fantastic. Professional…read moreyet, more of a let your hair down and relax, "We have ya" sort of an attitude and, they do. Incredible experience. I was so comfortable with the entire process and would recommend to anyone wanting the services they supply, Go see them. They are sort of a family of very professional individuals who are there to help you "SEE" better! Really!! Dennis T.

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    Pacific Northwest Eye Associates
    Pacific Northwest Eye Associates
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    Niraj Patel, MD, FACS

    Niraj Patel, MD, FACS

    4.8(38 reviews)
    6.4 mi

    I am a nurse practitioner myself and did a lot of research before deciding upon Visian lens surgery…read moreas I was not a candidate for less invasive procedures. I wanted to make sure the surgeon I visited had a breath of experience and training. After the experience I can truly saw I was impressed from my initial consult all the way through surgery and after. Dr Patel does fantastic work he is great at communicating, has a wonderful bedside manner and an amazing team of support staff. I wake up daily amazed that I can now read the clock across the room without glasses or contacts! I was so impressed with the operation aspect of the business, the entire staff is friendly, communicative, professional and values your time, investment and confidentiality.

    I saw Dr Niraj Patel at Pacific Northwest Eye Associates for correction of cataracts. At that…read morefirst consultation, after the exam and the doctor's assessment, I started to ask a question when Dr Patel interrupted me saying: "I've only done about 20,000 of these. But go ahead, ask your question." As if I was offending him by having concerns. As if by asking questions I was somehow challenging his expertise, rather than acknowledging it. As if this wasn't exactly the right time and place to ask questions. A bit shocked by his dismissive comment, i initially thought I should simply leave and find a different doctor. Then I thought about the weeks I had to wait just to get this appointment, and starting that process all over again, and I swallowed my pride and simply responded, "No, never-mind." But I also knew then that I would eventually write a review in which I told prospective patients this story, in case anyone preferred not to be disregarded in this way. To be fair, I am pleased with the results of my surgery. I had researched Dr Patel and never doubted his skills. But I was offended by his manner at that initial consult and believe that patients deserve to be treated better.

    SightLine Ophthalmology - opthamalogists - Updated May 2026

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