From start to finish, Fidel and his crew were a joy to work with! His eye for detail, his…read morecommunication, his honesty, his patience, his kindness. We highly recommend ABC Patio Installers, because not only are you hiring a very professional company, you are hiring a wonderful person and team! We love these guys and the incredible work they did! We know that this patio cover will last for ages because of his expertise with installation, and at half the cost of some of these other guys, it will bring incredible value to our home and to our everyday life. We are already seeing such a difference from the heat of the day in our living room and kitchen. We can finally sit out on our patio and enjoy the day. Fidel, keep up the amazing work and shining your incredible light to those around you! **Please excuse clutter and mess around the yard in the pictures. That is just my families mess**

Excellent Company here in the Reno area. Fidel and crew are highly recommended. From the start of…read moreour project till completion. We could not be happier. We were months in the planning stage. Fidel worked hard to help us pick the right Patio cover for our space. It looks amazing and the price was right. If you want a Great person and company ABC Patio installers are the right choice...

This guy is great! He does great work, and is very reasonable. Does all the little extra things…read more Highly recommended.

I should have read these previous reviews before wasting time trying to get a bid from this…read morecompany. I started trying to get a bid in April, sent in photos of the 16x32 foot area needing a sun shade, but never heard back from Chris the only one who provides bids. I called back again and spoke to him. He told me he would email a bid, but that never happened. My last attempt was an email asking if it was realistic to expect a bid or even a response. Again, with no reply from Chris. I have never encountered a company with such poor customer service.

Super frustrated, I emailed all the details with photos and 8 days later no response, so I called…read more The girl who answered said give me 2-3 days to prepare an estimate. Another week and a half later I had to call back only to hear 1 guy was out sick. Then they trying to make the deal multiple times more difficult than needed but she was going to call me back the next day to schedule a site inspection to make recommendations. So I waited 4-5 more days and still nothing, I called my old company back in California and an hour later I had a design and estimate, I called and paid over the phone and will have my project completed in less than a week, I wil never call this company again nor recommend them to any of my clients, I do not like being lied to or blown off, just tell me the truth and do what you say you're going to do!!

Is this a real business? I call in, get someone who shouts "Leo's Awnings" into the phone and then…read moreis the most unhelpful person and either a)doesn't know any information or b)plays stupid and hides behind the phone. What terrible customer service.... Sure the work is great, but it's utterly frustrating trying to get ahold of someone and recommend you avoid until they get a better receptionist or something.

The build went great however Bryan never finished warranty work on my project. Bryan ghosted my…read morecalls. texts and emails for over 8 months. To this date it has still not completed. I'm hearing he took deposits and never started or completed projects. I almost had him do more work and I'm lucky I never gave him a deposit. If anyone has any information on any ongoing litigation against SNB please let me know.

Just don't do it. They have filed chapter 11 and I think are moving to chapter 7. We lost around…read more18k with them.

Hello William, My name is Bill Ronan, i have a contract with your company that was signed back on…read moreFebruary, 19th. for (2) drop down shades on my patio walls. Steve came to my home and gave us a bid, we signed the same day and i gave him a $700 deposit in cash. Steve stated that it would be 4-6 weeks for delivery of parts and an addition 3 weeks for them to come out once they received the parts. here we are June 16th and still nothing, as a matter-of-fact Steve was terrible at giving my text messages a response let alone returning phone messages. Sin early may Steve has ghosted us , no texts no phone calls. I have reached out to the NV Contractors board and have filed an abandonment case against your company. i asked Steve over a month ago for a refund due to the lack of response and not doing the job as promised. This is terrible business and i will be warning friends and neighbors about your company. Mr., William i would appreciate it if you could reach out and explain your salesman's business ethics. you can find my number in your system, or you can reach out to my email. Signed, One very disappointed customer.

We placed an order over 4 months ago along with paying a $700 deposit. Steve, the sales guy, and…read moreeach time we get excuses about parts not arriving or his mother is ill. My husband has reached many times, and he usually responds, now he has sent numerous texts and phone calls with no response. Do not use this company you will lose your money we had to file a claim against them.

1. I am puzzled as to why less than half of our awning has been completed. It was clearly…read moreverbalized while you were out to take the quote that I had wanted the entire paneling replaced with a solid paneling. I clearly remember stating that I wanted it to cover the BBQ area which open your "completion" of job had NOT been covered. Clearly there was a miscommunication. During our conversations, you had even admitted that I should have done a solid panel on the original job. I am completely baffled as to how and why you would possibly think that I would only want a section done. My wife would never have gone for that. Now it looks like a half completed project. I feel bamboozled and completely taken advantage of. 2. The job was to be completed in June and it is now September 19. I called numerous times to check on the job and was told time after time, next week, next week. I felt completely blown off and when asked to cancel my job, was told I could not because materials were purchased. 3. Wrong colors and paneling was ordered and pushed job back. Delaying the job even further due to your company's error. 4. Do not appreciate being disrespected in my conversations with you. Being called a "Punk Kid" is unprofessional and with you putting words in my mouth. I question your ethical standards as a company. 5. I will pay for the completion of the awning, but feel that the price is in need of a fair discount due to the inconvenience and setbacks you have caused. I had to cancel my wife's birthday party due to the error on your part. You tore the paneling down and patio was inaccessible for that weekend. I would hope given the amount of time it took you to complete this job, you would have an understanding. Please take these items into consideration. I am very upset over this matter and my wife is furious. We have been pleased with the job you did back in 2005, but am very disappointed with this project and feel very unfairly treated and disrespected. I am hoping we can get this resolved where I am satisfied my by the work your company has done and can continue to refer your work to my clients, neighbors and friends. If this issue cannot be worked out, I will contact the Contractor's State Licensing Board and explain the difficulties I have run into with your company. I have contacted my attorney and he has been briefed about this situation. I know we can work this out as professionals.

Don't under any circumstances give them the 50% deposit they ask for. Once they have your money,…read morethey just drag their feet. I have been waiting 4 weeks for a simple patio cover, now they say "maybe in two weeks". Oh good, probably just in time for the first snow!

Pioneer Roll Shutter installed my shutters in 2006 when I remodeled my house in South Lake Tahoe…read more They've operated flawlessly for almost 20 years without any problem until a house guest damaged one this year. No fault of the shutter. I decided to have it repaired before winter and Reiner came up from Sparks to fix the damage. I don't know what I would have done if he'd said I had to wait until he had another job in the area. Pioneer is a class act company which is expert with these metal shutters. Don't hesitate to call them 775-355-8686

This review is long overdue! In July 2015, Pioneer Roll Shutter installed a retractable awning for…read moreour condominium in Tahoe City. Reiner Moessner was personable and professional, answering all of our questions and raising some issues we hadn't even thought about. The quoted price was fair (much better than local quotes) and didn't change after installation, which itself was on-time and seamless. We chose to have the awning motorized with remote control operation, which I strongly recommend. Overall a perfect experience, the way you hope it always will be!

Tito and his crew are great to setup your initial gutters. If you have any issues or need service…read morepost install he is non existent. Just realize you get zero warranty or call back after the sale. Horrible service post sale.

Job not completed almost a month later :( Tino was super…read morefast to provide me with quote which included custom gutter above our awning. His guys were here the next day and hung the gutters with the exception of the custom gutter above the awning. Unfortunately I trusted they would be back to complete the job so I paid in full. I sent Tino an email on 08/14/2024 to follow up on the custom gutter and was told that he was waiting for fabricators to get back to him. Since then, I have sent him several emails and left voice mails asking him to fix a downspout that was not positioned correctly as well as an ETA to complete the job. It looks like he has ghosted me and have not heard from him. I understand things happen and I will gladly update this review if the job is completed.