Artistic Entry Transformations put an amazing door insert in my parents' home. They had a very dark…read moreentryway and it utterly transformed their house from curb appeal to interior appeal. I decided to get a consultation, too. The company is family owned and everyone I dealt with was super nice and helpful. I picked out a decorative door insert and we set an installation date. They took down my existing door, cut out the larger opening to accommodate the insert. Two hours later, the team of brothers brought in my new door, added some touch up paint, cleaned the glass and BAM! Total transformation. This is a great company. Transform your home's curb appeal by adding a new art glass insert without having to buy a new door set, frame, shims, etc. Highly recommend!

A few years ago we contracted with Artistic Entry based in Scottsdale, Arizona. My issue with this…read morecompany is not the design of the security door, rather the poor, inept customer service they have offered since our purchase. I have been having problems with the fit of the door itself, overtime it's not a good seal. The bottom right side of the door is bowed, allowing dirt and bugs in. I called in March to have it looked at. PATRICK (owner/designer of said company) informed me because we lived farther away it would take time to have it looked at. There was no guarantee as to when they would be able to get to me ?!?!? Yet they had no problem accepting my $4,000+ door when I originally purchased it. He said he will inform (SANDY, his scheduler). He assured me they would call me as soon as they had another install in my area. (note - I live about an hour from their location). He informed me I don't need to be home when and if they do come to repair. I informed him I DID NOT want a contractor on my property while I am not there. I want to be home when their repairman comes. I literally waited a month and half for a phone call. Nothing. I called SANDY to find out what's going on? When she picks up she immediately says .. " Oh we'll actually be in your area next week for an install." Yet had I not called I would have never been informed or scheduled. I already had the vibe that they were trying to dodge me, after this call I knew that was the case. The day before my scheduled appointment I received a call from SANDY informing me they would need to reschedule my appointment a few days later because their worker had come down with heatstroke!?!? I guess it's possible, even though I was already suspect, sounded convenient to me. More delays. My problem with the rescheduling was that it was now on a Friday and I had a doctors appointment in the morning across town at 10:30am. SANDY assured me it would be fine, as she went into this long winded dissertation that the installer will be working a mile away from my home installing a new door and those usually take 4-5 hours. They wouldn't be to my home until 1pm ish. I reiterated I would not be home until atleast 12:30pm and did not approve workers to be on my property unless I was present. She said "no problem and I'll even keep you posted the morning of their progress so you'll have plenty of time."Along comes Friday. I am literally just finishing up my doctors appointment I get a phone call at 11:04am, it's SANDY. She informs me the workers finished early, and are almost at my home. I informed her I wasn't home and reminded her of our conversation that I wouldn't be until closer to 1pm and that I did not approve having their worker on my property. SANDY replies to me "well I can't have them wait for you until you get home" ?!!? I informed of her prior agreement, she became very flip and terse. I asked her why didn't she call me earlier with an update like she had informed me of? SANDY replies "well they were finished early so .." I said I understood that but without me being there, there would be no repair. I kept on her, she became flustered and had no answers. She then said "well let me see what we can do and I'll call you back. " Fast forward 90 minutes later, I arrive home. I noticed my front gate wide open, it's always closed. I walk up to my front security door and noticed it had been tampered with. ARTISTIC ENTRY still decided to enter my property after I had SPECIFICALLY informed both parties PATRICK & SANDY several times that I did not approve or want their contractor on my property while I am not home. The bafoon they sent, decided to saw down a piece of metal that made contact with the screen door. The angle of the cut was crooked, there is now a very sharp and jagged piece of metal sticking out. There is now a gap between my frame for bugs, water and dirt to enter. The frame to my security door is damaged. I was never informed or communicated to about what options I had, they just did it. This repairman didn't even clean up the mess he made. Left the metal piece and debris all on my welcome mat. HOW PROFESSIONAL! The whole point of this repair was to fix the bottom right corner from allowing bugs, dirt and water from entering, this half assed repair did nothing but create more damage. Since I was not home they were unable to open my front door to properly assess and view the issue. Which was one reasons I did not want them there without me. I was trying to avoid this exact thing from happening. This company is unreliable and rogue ! AVOID IT ALL COSTS. SANDY & PATRICK should not be in business if they cannot communicate effectively with their costumers. Their contractors are rogue imbeciles who don't know how to do basic assessment of repair. To add insult to injury, SANDY left off by saying she'd call me back, that has not happened. Think it's time to file a formal complaint with BBB.

I had one window that would go under just fine but was nearly impossible to close. Of course, it…read morewas the window I open and close the most. The tech from SR Windows was great and now I can practically close it with one finger. I just should have done it sooner.

I recently needed one of my windows fixed due to a break . I contacted Danielle at SR glass company…read morewho was very understanding and helpful with my repair. I would recommend SR glass for repairs. Thanks Danielle!

Horrible service and major install issues. Nothing has worked and the sales rep doesn't know…read moreanything. Highly recommend to stay away as you won't get any service and lack of customer support.

Very poor customer service. They cannot offer much help beyond placing orders. Prices are high as…read morewell. Better options out there

Everyone that I worked with was very professional. Often explaining items that came up without me…read morehaving to ask. The day of installation. They swept and vacuumed up their work space. They spoke clear English and Spanish and were very respectful. They even cleaned the windows before they left. Excellent work!

2/15/23: For the price of the TruStile door paid, it should have been replaced with a new one as it…read moreeither was delivered damaged or it was damaged on the install. In addition, there was gap at the bottom and side of the fire-rated door when installed. I had requested a new door to be installed due to the damage and poor installation job. Rather than order a new door, of which the vendor, Trustile, should have replaced free of charge since it arrived damaged, it was "repaired". The repair job is still poor and you can tell there was damage. Even though painting the fire-rated door might "fix" this, I shouldn't have to first sand it myself and prime the area to make it right. And when the threshold at the bottom was adjusted, there still was a slight gap and had to request to be readjusted again, I double checked this time before the installation manager left. The sales and installation manager were nice, but the the customer service on how to remedy a damaged door was not very good, especially for the price of a custom made new door. I will not be using them for any future projects and do not recommend them. Edit to review 2/21/23: After speaking with the business manager, was able to resolve the issue with the damaged door. Another individual, who was noted to have many years woodworking experience, came to repair the damage on the door properly, and sanded and primed the area too. The results are much better and acceptable versus the prior repair attempt. Cal is amazing and did a great job. I also appreciate the response and communication from the manager as well as a call from a TruStile representative. My original review has been revised from 1 star to 3 stars. Edit 2/25/23: It appears the adjustable threshold was not installed properly as there is now a gap at the bottom right. Seems like the adjustment did not hold, not sure what happened, looks like the right side is depressed. Another issue of workmanship on the either the original installation or repair. Back to 1 star and waiting to hear back from the business manager. This will be the third attempt on getting the install on this door correct and up to standards.

It's been over a year since we began this process with Panoramic Doors. After having almost zero…read morecommunication with customer service and production, we have been through 2 complete vinyl replacements, 2 complete window replacements. Now we are on our second set of aluminum replacements. The issues still surround manufacturing and poor design. We've had windows delivered that were scratched in between panels, windows installed inside out, corrugated scratches from production and now adhesive dripping down each panel inside the glass pains. Finally we believed we were getting the glass panes replaced only to find out that service ordered the wrong size glass. How long does it take for a company to get it right? $15,000 for 6 panels that haven't closed right, have never looked new and glass that looks like my kids glued them together with glue sticks. This was never an installation issue, nor was it a sales issue. It has always been the worst production process to deal with. It has always been the worst customer service process. No one ever responds to our emails or our phone calls. I firmly believe that Panoramic was a great company, I cannot state that this is the same company from a year ago.

They show a Scottsdale address but their office hours are 9am-5pmCENTRAL TIME!!!!!!…read more We own 330 feet f these doors and at the time they offered NO SERVICE AND NO INSTALLATON! Still have an issue with these doors!

We're renovating our great room and wanted to add some glass shelves. ABC Glass was the only…read morecompany in town that wanted this small job. Service was exceptional from beginning to completion. Professional and caring staff in the front office through the installation crew. ABC is a first-class operation. Thank you for this outstanding experience and the masterful installation. ABC is a real value for the money.

ABC Glass was absolutely wonderful to work with, Kirsten was great with walking me through the…read moreprocess over the phone and getting me into their schedule, their price was very fair, and the field techs who came to my home were very kind, respectful, and informative. The install of the new wine cabinet went very smoothly and I haven't had any issues and couldn't have asked for a better job. Highly recommend ABC Glass to any friends and family!

I recently purchased a new front door and didn't like their selection of hardware and opted to find…read moremy own. I went to a few other design centers and nothing really jumped out to me. When I walked into Scottsdale Custom Building Materials, I assumed I would be left to wander around like the other places I had gone. Immediately after I entered, a salesman greeted me and genuinely took the time to learn which door I purchased, what my home's style is and offered several suggestions. Not once did I feel pressured to buy a higher end product or something that I didn't really like. Two weeks later my hardware arrived just as we discussed. I really appreciate that this place doesn't resort to high pressure sales tactics and even though I could have found the hardware cheaper online I really appreciated the personal touch to get to know me and what I liked, rather than which line would bring in more profit. I can assure you, I will be back when I tackle my next home project coming soon!

Remodels are stressful enough, and finding suppliers who actually do what they say they'll do can…read morebe surprisingly difficult. That's why working with Sal at Scottsdale Custom Building Materials stood out so much. My son and I are chemically sensitive, so I needed Jeld-Wen no-added-formaldehyde doors for a healthy home build. Sal not only helped me source them, but also guided me through quantities, materials, and design tweaks that made the final plan more functional and attractive. What really impressed me was how proactive and responsive he was. After dealing with another shop that expected me to chase them because they hadn't followed through, Sal was a breath of fresh air. He was organized, thorough, and genuinely invested in doing the job right. Hands down, he has been the most on-point and dedicated supplier of my entire remodel. I would wholeheartedly recommend Sal to anyone looking for doors, moulding, hardware, or building materials.

My wife and I ordered French doors in November and my installer picked up the door hassle free!…read moreThey built the door perfectly with the measurements we gave ! Communication was great via text messages (every text was returned promptly) which I prefer . We highly recommend having the Door depot build your top rated doors ! We will always speak highly of the Door Depot!

We want to thank Door Depot for the awesome job they did on our home. We were hesitant at first…read morebecause like many before we do business we read Yelp reviews for many reasons like return policy, quality work and service. We are true believers in helping small businesses. We went ahead and decided to go with them after speaking to the owners about the reviews and they guaranteed our satisfaction. We decided to get a door from them. We cannot tell you how happy we are with the service, quality of both the door and installation. The price is also great too! We absolutely will be returning with future business and we highly recommend this business!!!