Seriously just going to get cash out and friggen get asked to donate to CORRUPT GREEDY #RedCross so…read morethey can take care of the fire victims in #Maui. I totally get giving to those that lost family members and their entire belongings. I get it because it's happened to me and so many others. I'm disgusted and disappointed with Wells Fargo because they know the money NEVER gets to those in need just their corporate nonprofit bottom line

This is my favorite Wells Fargo, but the other one I have been to is pretty terrific also. Here's…read morewhat sets this location above the rest for me. The employees! * Even though I don't visit often enough to be recognized, I'm greeted as an old friend. * Practically no waiting (I've only had a short line once), so quick in and out at windows, so maybe I shouldn't write this review, LOL. * Super knowledgeable employees that make my transactions efficient and quick, and employees who respect and value MY time. * There's always a cookie on a close by table or coffee available. Treats at the counter for a low sugar day (I'm sure paid for by the employees). * There are those solar moving flowers and unusual gizmo's to enjoy while there at each side of each window which reflects that all the window personal get along as a team and creates an even more pleasant atmosphere while there. While professional and serious about my money matters, personnel still know how to have fun. * Parking has never been a problem and ample for my visit every single time.

The manager and personnel have a great customer service and they give great information to…read morecustomers always looking the best interest of the customers

When I first moved to Placerville full time, I was looking for a bank. I tend away from larger…read morecorporate feeling banks (like BoA). The people at Umpqua were friendly (I suspect the large amount of money I was depositing had something to do with that). For a while I was fairly happy with the service. Since then I have had at least 3 instances in which very minor transactions became huge productions, primarily because of inane polices on the bank's part. The last one is the last straw, and I will be moving my funds elsewhere. Apparently, if you don't use your ATM at least once every 6 months, it becomes invalid. Fair enough, I guess, but when I was shopping for banks and questioning Umpqua in some detail about the limitations on my ATM card usage, this was never foregrounded. It seems to me that should be underscored when someone is asking the sorts of questions I was. Apparently, Umpqua's policy is to send you a notice (by U.S. mail) that your ATM card is about to no longer be valid. Well, I certainly never received any such notice--and I read my financial correspondence, especially from my bank. Second, I use the bank's online services to pay bills and deposit money several times a month. Surely a notice could have been posted there. Also, Umpqua has no compunction about sending me emails about promotions and specials they are running--yet they don't send an email to notify me my ATM card is about to expire? Really Umpqua? So the upshot is, I can deposit money but I can't really have full access to it? Once again, I will be shopping for a financial institution, that at least does me the courtesy of notifying me when it is about to take away one of my privileges.

Horrible bank! I am the court appointed Trustee of my parents estate. I went in with the court…read moreorder and they refused to give me bank statements of my deceased mother. I had a 3rd party serve Jennifer (the Asst. VP) a subpoena and it's now past the deadline for them to provide bank statements to the Deposition Officer. I will haul their a** into Superior court at the next court hearing coming up on April 30, 2025 and ask for sanctions. A court subpoena is a court order and not complying with it (unless they file a motion to quash which they haven't) is illegal at both the Federal and State levels and subject to court sanctions. I wouldn't use U.S. Bank in Placerville ever even if my life depended on it!

I have banked at US Bank for years. Life has its…read morechallenges, I have worked very hard to get all my bills caught up, this month all bills paid, and I have some money in my account. " I thought ".. I came into the branch today, lately always new tellers. Previous long time tellers, always polite, and show respect. Today, I went to the bank to take care of a important bill, but before I went inside I called the 800 number to check my balance. I know I had close to $3000, but when I called, the recording, stated I had $ 2994 in my account but zero available. HUH? I went inside to ask the new teller i never scene anyways, What is going on? I was polite. She said she did not know, she could not help me, she told me call the US bank 800 number. So I did, multiple calls before someone could help, some barley spoke English. Anyways a tax lean was put on my account, nothing I knew about, from out of State, were I have not been in for 8 years or more. The tax lean emptied my account. No warnings, not information from the bank. I have family to take care if and need to eat, all my money was taken. I went to a different teller, ask to see thr manager, Previous long term employees know me, but these today don't. Anyway the teller who helped said no manager today. So he id manager. He said lean was from.out of state, he told me what state, orginal lady teller who said could not help with any information call the 800 number, walked by. Said yes, lean from out of state and told me what state. Why she couldn't just help the first time than blow me off ? Anyways, found out by calling state contact tax lean department out if state. I owe a tax bill, I knew nothing about, they taken out $2865 and bank charges $100 processing. Got yo br kidding. US bank charged me $100 for a tax bill processing from many years ago, from another state, and by the tax lean department out of state US bank is still holding my money. Can't be legal, to empty my Bank account, no warnings, and no money to live on Anyways, poor Bank Service.. On the tax lean multiple calls out of state dome court clearks rude, say come to the out of State court house, file papers to complain. Huh? All my money stolen from me. Bank is holding on to it, no warnings. No legal. Called out of state courts, given many numbers, left messages, all said US bank holding my money. Hours of reaching out, after 8 calls to US bank, one cleark said call US Bank legal department, she would not give me the number, Huh?? But she transferred me, the recording said closed until Monday. Not right. Or legal. I made arrangements to make payments for an out of state tax bill i knew nothing about, I have no choice. Talked to a number of lawyers go after the system and the bank, its wrong, but all want a retainer. Found out orginaly tax bill qaa $1900, hard but I could pay that but now its over $4000, what a scam, I knew nothing of this. If US bank told me there was a legal department to call from the start, I may have received help, but not told this for hours and many calls, by that time they were closed. Now no money and food for my family.

Convenient for our needs. But watch out for the type of checking account you choose. Don't be…read morefooled by the type of interest earning account requirements versus the maintenance fees charged if you happen to fall below the minimum monthly balance required. Interest rates are so low , one slip up at your closing date will wipe out any interest you may have earned for years. Research most other banks and fees are waved for seniors and lower averages , direct deposit as well. And the online banking App features won't always work as expected.

Gotta say ... you need more tellers when you get more than 2 customers waiting in line...that's a…read moremust! I sometimes have questions and sometimes the teller just stares at me. It's a concept but Maybe train your tellers? Took me a few times to get answers when my account was compromised of $15,000. That was amazing for me. Wanted me to go to the Sheriffs Dept, which I did and they basically said there was nothing they could do. I finally got the monies back in my account but that much money is a lot to worry about. It did get back into my account by a guy that worked for golden 1but wasn't a regular employee there (the one in Placerville off Missouri Flat)...He knew exactly what to do! That was the best anyone can do when you've waited more than a minute worrying if it was going back into your account.

Once again Golden 1 makes an update that screws up something big. This time it's Bill Pay. As the…read morejoint account holder, I have always managed our finances. Now I have lost access to Bill Pay including history, automatic payments, and the list of payees. My husband, the primary, has never even created his own account. Golden 1 never tests their changes before unleashing it on their members. I've got to find a better bank.

Rude and unprofessional service from Mohammed. (notary) When expressing concerns to the…read moremanager,(Crystal) she put the concerns of Mohammed ahead of my own. So much for customer service. Crystal was as equally uninformed and unprofessional, and defended Mohammed as one of her "peeps", and was clearly biased. Neither appeared well educated, or capable in their positions. I've been treated better under worse circumstances, but by more professional and capable people. Put your money in credit unions if you can, big banks, and particularly low I.Q. employees don't deserve your business. Too bad, the other employees at this branch were truly a pleasure to interact with.

Mohammed provides great customer service. He is very helpful and informative. Always returns phone…read morecalls and is very timely. I've moved out of the area but have made it a point to come back to this branch because of his exceptional customer service. 10/10.

Claudia and Anna always greet me with a smile and call me by name no matter how long it's been…read moresince I've been in. Claudia has been very helpful in encouraging me to keep track of my accounts and is always giving me tips to avoid overdrafts or having to pay unnecessary fees. They make sure I always feel at home and comfortable

I hate this frickin' branch. They never have enough people working and they are all so rude. They…read moredenied my 93 year old wheelchair bound father use of the bathroom - had to leave and go next door to Mel's. Been a BofA customer since 1972 and this branch alone makes me want to switch banks. I'd give it zero stars if I could. I won't go back - will drive to Cameron Park instead

Lines are long with only one -two tellers working. In the…read morepast year several branches have been closed for days and we were not able to deposit for our business. This past week "due to circumstances beyond our control the bank is closed." I have even had them close and lock the doors early. When I came back the next day I was told it was because too many people were in line and as it was, they had customers until 4:15. I worked in retail for years and we never locked customers out before the closing of our business hours. Our company is looking for another bank.

I have been a checking account holder here for 20 years. Happy so far. They've always been nice…read moreand accommodating. Never had any serious troubles, and on a few occasions, the employees have gone above and beyond for me. I'm always happy to patronize a local business. Also, I'm extra happy to have an alternative to those awful monsters BofA & WF. It is unfortunate that their online banking and smartphone app are so awful.

I've been banking at El Dorado Savings bank for almost 40 years now. I've never had any problems.read more