Zarlasht was very nice and helpful. I came to cash a check, and she made everything very easy and…read morequick. She was friendly, professional, and provided great customer service. Thank you, Zarlasht, for making my visit so easy!

This is my home branch and it's always been friendly and helpful! The branch is clean and…read moreaccommodating. They've always assists me wherever I've requested changes. Except for their limited hours to accommodate people who work, this branch is outstanding! Stopped by for a transaction today, Saturday and they are closed. Disappointing. People who work to put money in your bank need more hours outside of m-f 9-5pm. Closed Saturday and Sunday. When are the employed to do their banking? Help us help you.

Sue, at El Dorado Savings, was so incredibly helpful to me yesterday. I had an unauthorized…read moretransaction on my account and I needed to shred my card and number, order a new one and get my money back. She got on the phone immediately with another manager at a different location. She made two calls to make sure everything was perfect to avoid any hiccups. She stayed late to make sure my paperwork was PERFECT before I left. This morning, the money is back in my account and I should get my new card by Friday. Thank you so much!!!!!!

Moved here recently and locals pointed me in the direction of this bank. My husband and I were…read morehelped right away with a friendly and knowledgeable employee who helped us open our accounts. So far we have been very happy with the personal and friendly service of this location. We have been inside a few times for different requests and they have all been met quickly. Looking forward to being apart of this bank.

I was welcomed right away. it's a nice place to bank. They have a great staff…read more I recommend this bank

Fantastic customer service at the Tri Counties, Folsom Branch. I've been working with them only…read moreabout 6 months now, but as the opening of new accounts is an important part of my business, I've found them to be quick, efficient and friendly... in the case of my most recent visit, they had everything ready to go before I even walked in, just needed to sign the necessary forms. Thanks Nick and Guadalupe for their great service!

I'm not a Wells Fargo customer, but I have ended up using this bank several times over the years…read morebecause of its convenient location in the middle of the El Dorado Hills town center. There are certain things that make a chain bank location stand out, and in the case of this one it's always their customer service. Each time I walk in here I am met by smiling, helpful folks who actually prioritize your needs over whatever menial tasks they may be doing at the time. The lines move quickly, they ask you how you are and they usually take extra steps to make the place seem welcoming, like on my latest visit when they added some holiday decorations. I have my issues with Wells Fargo as a whole, but if all there branches were like this they could sway me to actually be an account-holding customer.

They are slow here. Waiting in line for 25 min with 4 people ahead then there's a whole line behind…read moreme.

Always helpful and informative. Never pressured. Always feel welcomed. They have answers about…read morecredit scores, savings accounts, all types of loans, and retirement.

Very nice customer service! Quick and courteous. Very knowledgeable. I will be backread more

Mr. Smith was my insurance agent for 5 years for a home I sold back in 2020. They were advised I…read moresold the house in 2020 in writing. They still managed to get paid from my home loan company for 2021. I recently was called at the beginning of this year saying I owe them for 2022. I explained the house was sold and you were advised of that. The assistant there told me part of my file were missing and I had to jump through a bunch of hoops to not only re-cancel my insurance but to be refunded for 2021. After that initial phone call I made over 15 phone calls and email Sean twice requesting help for over a month I got no response I had to call the main number for state farm it was a two minute over the phone process to get the policy canceled and refunded. It was hugely stressful for me thinking I might be sent to collections for a bill I didn't owe. In addition to that they couldn't help correct their own mistake but they are sending solicitations for insurance to my new address on the east coast an address I never gave them, and I have asked their office repeatedly to not send me any more correspondence. In California were you can literally swing your purse and hit two insurance agents I can tell you this is not the guy for you.

Sean and Company are not only some of the nicest, most down to earth people you'll have the…read morepleasure of knowing; They are the most insightful, helpful, and caring Insurance company out there. They tell you how it is or has been and what may have been omitted from others in the past. They Inform you of things you may not have otherwise known and what is in your best interest, going forward, without your paying too much. Heck, they were even right there with me, like a life line too, as I stood at the DMV counter, ensuring that all would go smoothly, and it has, all thanks to Sean and his crew. Who else would be with you every step of the way and through any twist and turn, but, them. I'll tell you. No one. They're one of a kind and I simply cannot thank them enough and highly recommend them! However, I do recommend they offer a yelp link to the other Happy clients they serve, so they too can leave a nice review.

We had great service for over 20 years with an agent that retired. The new agent let our…read morehomeowners insurance lapse in the middle of fire season. Pam is HORRIBLE!! This place is a joke. Do not use them for anything ever!

I had a relationship with an agent in this shop for about a year and a half. At first things were…read morefine - our venues, public places, frequently required special certifications and changes, and, like any other insurance broker, they were understanding about this and took care of alterations quickly and competently. As time went by, the agent we primarily dealt with seemed incredibly annoyed when the government agencies we worked with asked for changes of address, additional certifications, etc. - to the point of ignoring communication, sending us the same (incorrect) forms over and over, refusing to call or respond to emails, etc. Now, please understand; I and my government partners were not being capricious in presenting these changes. I was as unhappy as the agent was with the additional time burden, but these were alterations required by city, county, and state government agencies, law, and regulation - without which the charity events I produced could not occur. I doubt she expected her client to cease business simply because it annoyed her, or perhaps she was just unhappy with the charities we were raising money for. Perhaps she did. I'm not sure, and I won't speculate as to her motivation. The final straw came when the agent forwarded ("accidentally," but more likely purposively passive-aggressively) an entire email thread between herself and the insurer itself, in which she told the insurer how much the client (my company) irritated and annoyed her, how happy that she wasn't going to allow us to renew with her, etc.; this damaged our reputation and was certainly legally actionable, but I'm chalking it up to utter incompetence rather than malicious intent to damage my business and reputation with the insurer itself, who has told me they value our business and want to keep my company as a client. I already forwarded that email thread to the State Department of Insurance, as I couldn't believe that a professional insurance broker could possibly behave that way. I was an utterly astounding experience, and by far the worst customer service I have ever had the misfortune of being party to.

Jason has been my agent for 12 years now and I could not be happier with the service and integrity…read morei have received. I highly recommend him for any insurance needs.

We have had several insurance carriers through the years and was very impressed with the…read moreoutstanding customer service we received from Jason..He spent so much time asking questions to determine the best policy for us. Kinkaid insurance also beat our other insurance carrier rates. I realize its easy to stay with a carrier just because thats the comfort zone, but take time to contact Kinkaid Insurance, you will be surprized, just as we were, at the customer service and rates you wil get by calling Jason.