I've seen the bad reviews and wonder if somehow they have changed course since my experience was…read moregood. Yes, it took a LONG time to get the truck repaired but Corwin in Reno and Capital in Carson City wouldn't even give me an appointment for a transmission issue !! Somehow, Ford has dropped the ball on those two dealers. But Susanville Ford was friendly and helpful. A real person answered the phone, transferred my right away and I was never put on hold for more than a minute. That's rare these days. And when they made an understandable mistake, they made it right in a big way. I can't say enough about JP (service manager), Tristan (service rep) and Josh (mobile mechanic). And I didn't buy my Ford truck from them but I will certainly give them a try when I buy my next one, soon. Thank you Susanville Ford.

The guys that came out to my home to replace my airbags were fantastic. Great guys. As far as…read moreexperiences at the dealership, not so great. The 5 stars are for the mechanics who came out.

Can their be an honest used car salesmen? YES! Go see Matt and you will see I am right. Buying a…read moreused car is a crap shoot but Matt did everything he could to not only get us a great deal, he addressed some the small issues that arose after our purchase, even calling the dealer service department to advocate for us. I'm driving a beautiful $30K car and paid just over $10K (including TTL) and even a factory warranty. WOW! If you need a high-quality used car call Matt!

Matt is what I wish all car salesmen were like. Honest and professional. I will never buy a used…read morecar somewhere else. I stopped in to look at a truck, and Matt walked me through the truck, and all he knew about it. When I decided I wanted to buy it, he was thorough, and gave me a great deal!!

This was going to be a one star review and a rant. However, it's not. I highly recommend checking…read morethe MSRP sticker and making sure the vehicle you're buying has the features you want or can't live without. There was a mistake made in what the vehicle was equipped with. Instead of saying "I never said that" Matt Biasley admitted he made a mistake. Honesty from a car salesman. Thank you Matt this was the second vehicle I have purchased from Matt and Susanville Dodge/Jeep. I stayed local and with people like Matt I'll keep coming back.

My boyfriend's boss brought her F250 here because something was going on with it…read more They told her that she needed a new thermostat and that it would be $700+ to put in. She called my boyfriend and explained why she would be late to work. And he told her he could get her a new thermostat and put it in for her himself. Story short, my boyfriend bought a new thermostat for under $30 and installed it within 10 minutes. Seems like Susanville Ford loves to rip people off any chance they get, especially if you're FEMALE! I have a Ford myself, and I will never take it there to be serviced for anything. I'd rather make the drive to Reno.

After trying to locate the Unicorn of Control Modules at four parts stores in town, I contacted…read moreOlivia at Growney motors who was the first person to ask for the VIN number to increase accuracy of locating the correct part. Promptly retuned phone calls and expedited delivery. Pleasantly surprised with service and parts Departments. Thank you for taking care of my ride.

Couldn't have worked out better. We stopped in Red Bluff for the night coming back from Arizona…read more Truck wouldn't run in the morning - towed to Growney and although busy said they would look at it the next morning. Well, they called that afternoon, had it figured out and fixed - but wanted to keep it overnight just to make sure it was good to go. Fine by us, the wind was howling and we didn't want to on the road anyway. Got it the next morning, ran great, and made it home just fine. What could have been a real side of the road hassle turned out to be a little blip in our travel plans. Thanks Growney!!!

This is the best place to find the car you might be looking. I did . Thanks Rashid for helping get…read moremy van.

Great emergency care oof our Ram Promaster 1500. Our vehicle…read morehad 5 warning lights on. We had just taken it to another dealership for oil change, 5 tire balance and rotation, parking brake check, and had requested full brake check and alignment. We had been driving for about an hour on the beginning of a road trip when the warning lights came on. We called Red Bluff as they were the closest dealership. They looked at the vehicle quickly, showed us in person and with photos exactly what they could immediately see was a problem with the brakes. They worked on the vehicle that day and the next and we were on the road the next day. They carefully explained everything and kept on with the excellent diagnostics throughout and repaired everything they could. They made recommendations for the next service at our final destination as well as yearly recommendations for our vehicle.

So Monday August 19th, the service manager "SY" decided to come out and tell me "Since nothing we…read moredo pleases you, please do not come back" MY PLEASURE. First time in, weeks after purchasing my car from Corning ford the sister site of Dodge. To get my stop start battery replaced and the wheel hub thing reprogramed. That was a fight as they said that the extended warranty would have to cover it and they wouldn't when it should have been paid for from the purchase of the car being only a week or so. Complaints after getting car back: GREASE all over my new vehicles headliner. Trim in back of car was not secure, seat belt clip trim broken. Key fobs would not work. Rubber seal on back hatch broken and not put back correctly. See photo's Second time in...... The service manager at the time Noa assured me he was going to reset the fobs, and CLEAN the mess they made up. Complaints after getting it back: GREASE STILL on headliner, floor matts covered in dirt, clips for seat belt trim STILL broken. Rubber bulb seal still broken and not installed correctly. SEE photos. Third time in......Coolant Reservoir leaking. Ely did a GREAT JOB. NO COMPLAINTS. Husbands new car now. First time in backup camera was changed from full screen during an auto body shop repair, and now it also has backup lines. We were told nothing was wrong with it. Complaint: Nothing was done even though we have photos of what it used to look like and emailed that photo to Ashley when she worked there. Second time in.... Water pump out, ELY again did a great job. After a small learning issue about the deductible of the warranty on car purchased from Corning ford.   Complaint: The backup camera was still not addressed correctly. They know it is not normal and passed the buck onto us to call the stereo manufacturer to finish the job and figuring out a setting or something. Third time in: Battery was put in at Corning Ford complimentary after purchase as the car battery died within months. So back and forth with Corning ford and red Bluff dodge. Complaint: Had the CORRECT battery for stop/ start cars was installed in the first place by ford then the battery would not have had to be replaced. however the battery states warranty void if installed on stop/start vehicle. Ours is stop/start so the battery did not last at all. Even the tech that put the battery in did NOT put the felt cover back over the battery and I stopped him and said something.  Last words: If my vehicle was treated like it was yours and not left in such a bad way I would have NOTHING to bitch about!!!!!! END OF STORY.   Owner posted a reply to my review on google saying reach out to us via text or whatever but left no person to contact.

Unfortunately my mother in law bought a vehicle from R&R. She got a Volvo from them a little over a…read moreyear ago. That thing has been nothing but problematic since 2 weeks after we got it home. My mother in law is elderly and disabled, on a fixed income but takes care of several children during the day and needs a safe and reliable vehicle to use - they were told this, and they assured us we were in great hands. They asked us to make a review after the experience of purchase, as the purchase went well and they were friendly. They did misrepresent that the vehicle had a warranty. They did not disclose that it did NOT have a warranty until we had paid them the down payment money the day before, and it was the very last paper signed. 3 weeks in - it wouldn't start. It needed a repair in excess of $500 - mind you, the first payment on the car wasn't even DUE yet. So with the down payment and payments considered, that's ridiculous. HOWEVER, I will say that R&R did reimburse my mother in law for this repair after the fact. Since we brought the car home, there have been one problem after another. SO their triple check guarantee? No.. they're really just trying to band aid things to get you into the car. After it was home, the glue they put on the trim was beginning to come off and the trim was lifting, among other cosmetic quick fixes - but cosmetic as this is, we moved forward and glued it back down (it was obvious this is what was done). But not cosmetic; The car has dumped quarts and quarts of oil since we got it.. she was continuously having to replace oil lost. It has some sort of electrical short to one of the headlights causing it to continually blow the bulb (really, in a year we've bought 4 bulbs)... and sometimes it just shorts out and doesn't work, but then will work again later, then the bulb will blow. Now, the whole engine is shot. On a car she has had for 1 year 3 months. This isn't wear and tear from her driving, she barely drives anywhere other than to pick kids up from school and drop them off, and to Dr. appts. She has put well under 10k miles on it since she got it. She doesn't drive it hard and she makes sure the car is taken care of. She doesn't trust the car to go out of town, so will only go on short errands around town. Which is good, since the car no longer runs at all and had to be towed home and a ride arranged to transport her and 3 children home. Unfortunately, our thinking of Volvo as a sound and reliable vehicle ended up being a difficult thing - no one will work on them.. they're difficult as a "foreign" car... this part is not the fault of R&R; however, their team of repair agents only bandaid fixed things.. and after we got it home we realized this car sat for 2 years before we purchased it. So here she is, with months of payments remaining - and no car. The engine is shot, and therefore she wont be able to fix it. No way to get a car, cannot afford another down payment on a car.. she owes like $2400 and several months of payments on this car, that doesn't drive and she can do nothing with. I make this post because they always ask you to make a great review, sometimes with incentives, after purchasing a car.. usually people are quite happy to do so as they have been happy with their experience. So were we for a couple of weeks; it's been a nightmare since then. Buyer Beware... there are many other dealerships that will give credit and warranties and stand behind their vehicles - R&R is not your only choice.

While i did have a specific vehicle in mind, which indeed makes the process more complicated, the…read moreproblem was when all was said and done, I wasted five days of time and $60 on these people (gas money. Live out of town). I told them EXACTLY what I wanted, what the situation was, etc. I was assured by no less than 5 people that they could do what I wanted. I am not upset that we couldn't work out a deal. I am pissed because they knowingly wasted my time. I talked to people on the phone, filled out an application online, filled out a second on the phone. Never got a phone call back. Called them back myself, only to be told they would NOT pre-approve and we had to come in. We came in only to basically be told to go home and wait until Tuesday (this was Sat,) because the finance manager was off the next two days. So we waited. No phone call on Tuesday. We call them and leave direct messages with two people. 3 hours later... no return calls. When we finally did get a hold of someone, they told us that what we wanted to do would not work without a huge monthly payment. He gave specific reasons why based on mileage and vehicle age. Did he go home on his days off and study up? Here is my question: If you KNEW you couldn't do what we wanted under the circumstances, why didn't you tell us that on Saturday instead of putting us off for several days and then ignore us? It's not like you didn't know the outcome on Saturday. Thanks for wasting our time by lying just to get us in, then pushing us out the door with ZERO answers and no help, and then ignoring us when we tried to follow up. Very unprofessional and frankly, rude. Had you been honest and returned calls, we probably would have considered another vehicle and tried to purchase from you. Your customer service, and more importantly, your integrity is sub-par. Treat people better. Stop saying "yes" just to bait people into coming in. Try being honest.