Wow - what a difference an hour can make! After a less than stellar visit to our local Ford dealer…read morein Reno, I'd decided I would stick to my plan and wait another year to buy a newer car. But of course, after sleeping on it, we were back online seeing what other cars might be out there that fit what I was looking for. We found the same car I was looking at in Reno at the Susanville Ford for $4,000 less with only 10,000 miles on it (half of the other car in Reno). I called them and spoke with Kelly, one of their sales consultants. After I briefly told him what happened at the other dealership, he asked for all of the details on my Mustang so that he could run blue book on it. He said they go only by blue book and that he would give me what popped up. My local dealer would only give me $7,000 for my '08 Mustang but Kelly said he could give me between $11K-$12K since it was booking that high so we hopped in the car and drove to Susanville. We test drove the car that I was looking at and then he ran the numbers. Not only was he able to give me a great value on my trade in, but I was able to get an extended warranty on a lower mileage car for less than the sticker price of the car in Reno. They were also able to finance me at a lower interest rate to save money in the long term. So for $100 more per month than my Mustang, I now have a practically new Fusion Titanium with AWD and more bells and whistles than I know what to do with. To top it off, we were in and out of the dealership in an hour and half with keys in hand! I would highly, highly recommend that anyone in the vehicle market, check out Susanville Ford. It is definitely worth the one hour drive for the excellent customer service and the fair deals!

I've seen the bad reviews and wonder if somehow they have changed course since my experience was…read moregood. Yes, it took a LONG time to get the truck repaired but Corwin in Reno and Capital in Carson City wouldn't even give me an appointment for a transmission issue !! Somehow, Ford has dropped the ball on those two dealers. But Susanville Ford was friendly and helpful. A real person answered the phone, transferred my right away and I was never put on hold for more than a minute. That's rare these days. And when they made an understandable mistake, they made it right in a big way. I can't say enough about JP (service manager), Tristan (service rep) and Josh (mobile mechanic). And I didn't buy my Ford truck from them but I will certainly give them a try when I buy my next one, soon. Thank you Susanville Ford.

Can their be an honest used car salesmen? YES! Go see Matt and you will see I am right. Buying a…read moreused car is a crap shoot but Matt did everything he could to not only get us a great deal, he addressed some the small issues that arose after our purchase, even calling the dealer service department to advocate for us. I'm driving a beautiful $30K car and paid just over $10K (including TTL) and even a factory warranty. WOW! If you need a high-quality used car call Matt!

Matt is what I wish all car salesmen were like. Honest and professional. I will never buy a used…read morecar somewhere else. I stopped in to look at a truck, and Matt walked me through the truck, and all he knew about it. When I decided I wanted to buy it, he was thorough, and gave me a great deal!!

So far so good, great service with a vehicle that I bought a few months ago. It's a used pick up…read moreand I have a bumper to bumper warranty for 4 years. Very happy.

This was going to be a one star review and a rant. However, it's not. I highly recommend checking…read morethe MSRP sticker and making sure the vehicle you're buying has the features you want or can't live without. There was a mistake made in what the vehicle was equipped with. Instead of saying "I never said that" Matt Biasley admitted he made a mistake. Honesty from a car salesman. Thank you Matt this was the second vehicle I have purchased from Matt and Susanville Dodge/Jeep. I stayed local and with people like Matt I'll keep coming back.

I bought a new GMC from Growney Motors six months ago and the truck is everything that I wanted…read more The last two GMC trucks that I have had were ordered the way I wanted and I waited the three months to receive them. I don't buy trucks very often and I keep them 20 to 25 years!, I was ready to buy a new one but GM was having a hard time getting the computer chips for the trucks and I was afraid to order one. I had built a truck up on the GMC internet sight so I went back to that and looked under the Inventory and there was one truck that was close to what I wanted in California and the next closest was North Dakota!, I called Growney Motors in Red Bluff, California and talked to Mike Growney about the truck. He thought it was sold but after checking he called me back and said it was not sold. I told him that I was interested in it but there was three extras I wanted installed. He said that the extras could be installed at the dealership so I said I wanted it. Through our phone conversations I asked Mike about three times if he wanted me to send a deposit and he said no that wouldn't be needed. That made me a little nervous but it ended up that his word was good. We had to drive 400 miles one way through the Sierra Mountains and a bad snow storm to pick the truck up and when we showed up the truck was ready with the extras all installed. Alex Mendoza was the sales person that we dealt with in signing the paperwork which didn't take long and we were off heading home. Thank You Mike and Alex for your awesome service. It was the best experience I have ever had with a car dealership!!

After trying to locate the Unicorn of Control Modules at four parts stores in town, I contacted…read moreOlivia at Growney motors who was the first person to ask for the VIN number to increase accuracy of locating the correct part. Promptly retuned phone calls and expedited delivery. Pleasantly surprised with service and parts Departments. Thank you for taking care of my ride.

This is the best place to find the car you might be looking. I did . Thanks Rashid for helping get…read moremy van.

I've been shopping around for a new Jeep and found one I was interested in at Red Bluff Dodge Jeep…read more When I went to look at it I found that the folks that work there were all very straightforward and honest with me (kind of a rare thing when dealing with car dealerships). They had no dealer mark up and didn't try to push any extra add on crap onto the deal - pretty honest and straightforward purchasing experience. My salesman, Erick, and the finance manager Alex were both extremely helpful and went above and beyond to help me. I actually met the General Manager (he was there on his day off) and he was extremely easy to speak to and deal with - another rarity in the car dealership business models out there. I'd wholeheartedly endorse Red Bluff Dodge Jeep and encourage anyone shopping around for a new or used vehicle to give them a chance to earn your business - I'm sure that you'll be glad you did.

Great emergency care oof our Ram Promaster 1500. Our vehicle…read morehad 5 warning lights on. We had just taken it to another dealership for oil change, 5 tire balance and rotation, parking brake check, and had requested full brake check and alignment. We had been driving for about an hour on the beginning of a road trip when the warning lights came on. We called Red Bluff as they were the closest dealership. They looked at the vehicle quickly, showed us in person and with photos exactly what they could immediately see was a problem with the brakes. They worked on the vehicle that day and the next and we were on the road the next day. They carefully explained everything and kept on with the excellent diagnostics throughout and repaired everything they could. They made recommendations for the next service at our final destination as well as yearly recommendations for our vehicle.

The staff at West Mitsubishi dealership is top notch professional from ownership to sales etc !!!!!…read moreall the way down the line from the initial car search to the moment of purchase A++++ car buying experience. Manny & Gary thanks alot for all u have done. Love my new car. I would suggest that if anybody needs a flashy Mitsubishi vehicle go see Manny and sales staff at West Mitsubishi Orland CA. Gary and his staff uphold the chore values honestly is the best policy and there was never a point I felt pushed into the purchase by Manny or any of the sales staff.

While i did have a specific vehicle in mind, which indeed makes the process more complicated, the…read moreproblem was when all was said and done, I wasted five days of time and $60 on these people (gas money. Live out of town). I told them EXACTLY what I wanted, what the situation was, etc. I was assured by no less than 5 people that they could do what I wanted. I am not upset that we couldn't work out a deal. I am pissed because they knowingly wasted my time. I talked to people on the phone, filled out an application online, filled out a second on the phone. Never got a phone call back. Called them back myself, only to be told they would NOT pre-approve and we had to come in. We came in only to basically be told to go home and wait until Tuesday (this was Sat,) because the finance manager was off the next two days. So we waited. No phone call on Tuesday. We call them and leave direct messages with two people. 3 hours later... no return calls. When we finally did get a hold of someone, they told us that what we wanted to do would not work without a huge monthly payment. He gave specific reasons why based on mileage and vehicle age. Did he go home on his days off and study up? Here is my question: If you KNEW you couldn't do what we wanted under the circumstances, why didn't you tell us that on Saturday instead of putting us off for several days and then ignore us? It's not like you didn't know the outcome on Saturday. Thanks for wasting our time by lying just to get us in, then pushing us out the door with ZERO answers and no help, and then ignoring us when we tried to follow up. Very unprofessional and frankly, rude. Had you been honest and returned calls, we probably would have considered another vehicle and tried to purchase from you. Your customer service, and more importantly, your integrity is sub-par. Treat people better. Stop saying "yes" just to bait people into coming in. Try being honest.