Thank you so much! We called Friday afternoon because our AC was blowing warm air. Rocky listened…read moreto everything we had already tried, jumped right in, and had cold air flowing again in under two hours. Super responsive, efficient, and reasonable cost -- highly recommend!

After my parents getting completely ripped off for a couple thousand dollars for supposedly…read morereplacing bad parts and never fixing the problem we called Rocky. $150 later for a simple adjustment and our system now works perfectly. It seems to be rare now to find an honest trades person but Rocky is every bit that man.

Richard came and did some work for me on my a/c unit back in 2024. He diagnosed and fixed the…read moreproblem promptly and professionally. I was very satisfied. Two months ago my 14 year old unit took another dump. Unfortunately I didn't remember Rich's name or number I know I know . Got the unit repaired by another sketchy service provider and it took that guy 3 weeks to complete the repair work from start to finish. I was skeptical of him but non the less the unit was working. Labor Day weekend ( Monday morning at 1:30 AM) my a/c stopped working again. We called our warranty company and requested a service provider technician ( NOT THE SKETCHY GUY FROM 06/26 ) and they got a hold of another guy. He never showed up after 24 hours. I decided to use SKETCHY GUY again and then the unit started working again by itself . Three days later the unit stopped working again and we called SKETCHY GUY on Thursday. Excuses after excuses he never showed up. Today 09/15 with the help of the warranty company we were able to track down Richard again. He came over and arrived at 9:30 tonight. By 10:00 PM he had found the problem and fixed it at no charge . HE IS TRULY A GOD SENT ANGEL. THANK YOU SO MUCH SIR AND GOD BLESS YOU AND YOUR COMPANY AND FAMILY

Everything was done well. Richard was very knowledgeable & super friendly. He gave us very good…read moreadvice & helped me program the new Nest thermostat & he stayed here until he made sure the program was working for air conditioning & heating. I highly recommend this company, excellent pricing & customer service!!!! Super satisfied with truck Air!!!!!!! Ronnie4x4

Woke up at 5:30 am noticing it was cold. Realized the heater was not kicking on. Went to their…read morewebsite and sent a email for help. They responded quickly and came that morning and had the heat working in no time. That's twice this year. The first time with the A/C and now the heat. Can't thank them enough.

Absolutely outstanding plumbing service! The technician arrived on time, quickly diagnosed the…read moreproblem, and took the time to explain exactly what was going on and what needed to be done. I would absolutely recommend them to anyone needing plumbing services and will definitely be calling them again for any future plumbing needs. 10/10 service!

I called on the hottest evening. It was 109 degrees. My a/c was not running right. They came…read moreright out. I had a call in to 5 other businesses, but it would be hours. They replaced a part, got me back up and running! The technician was a very nice guy..will use again!

Best A/C and Heating company I have ever haved come work on my A/C…read more They got me in sooner. The service Tech Lorenzo,they sent was very frendly and new his stuff. He had our A/C up and running in no time. I will only have them fix my A/C and Heater. They care and understood my situation with having my A/C running for my Disabled Husband. I would recommend them to my family and friends this company realy cares about there customers. Sincerely, Marilyn huse and family

David diagnose my HVAC problems (failed flame sensor and igniter), ran off and bought the parts,…read moreand had everything fixed in about an hour. Very fast, courteous and professional service.

Not sure who I did business with but the person who installed my unit used this company's name. I…read morewas totally unaware that it was not his business of which I am I'm still confused as who took my money for this unit As I paid him in cash. And the price was great but was changing during installation And my receipt did not reflect the price I paid of which I had to tell him to change it. That should have been a red flag from the start. I Had my unit installed in March 2021. The following month my unit had low quality of air in some rooms and then it completely stopped working. It took several calls for this person to respond and when he did I had to wait days to have it serviced. I figured they were busy, however, the day of my unit being serviced. I got the feeling i Was placed on the back of the list as I was explaining to the service tech of what had happen to my unit not working and had no heat for several days. The tech person became concerned as to why I had not called as soon as it gave out. The tech service men were not the problem it was the person who took my money that provides terrible services and communication with being placed as last due to the outside location I am in. The location or the drive was not a problem when he wanted my service to install the unit but as always you get what you pay for. On January 3rd, I had the same problems low quality of air and again it completely stopped working. I called again to have it checked out. Once again it took several calls as I waited for him to show up the days he stated and failed to come by. I then called the manager of this company to inquire of this person to service my unit due to the ongoing of messages and failing to show up on the days stated. The manager was on top of it. He assured me he would relay the message to get my unit serviced. I truly believe the manager is not aware of what is taking place and how his company is being affected by this person. after, it was serviced a few days later, I received a courtesy Call from the this person who installed my unit and once again the air quality was poor in the same rooms as before. Again, This person stated he was driving by over the weekend to a near by town and would come by to check it out. Once again, No show or courtesy call, kept me waiting as other visits of coming by to check my unit and not show up, I would have rather done business with manager of this company instead. I do not recommend the person who installed My unit. Its better to contact the manager of this company for a new installation or any issues you may have with this person In using this company name. I'm not going to give out his name but I'll let management deal with him.

There is no way to sugar coat this unprofessional experience but to honestly say that after paying…read more15k, its been a repeated nightmare of what we have had to go through. First, the installers worked really late, up to 11pm several nights. The installers cracked the ceiling where one of the air returns is and it was never repaired. They showed up at very inconsistent times that caused an inconvenience. Its been 8 months now since the installation and we have had to call 5 or more times. We recently had a major leak that caused a 6x6 area that ruined the kitchen ceiling. Come to find out the installers did not install the unit correctly. The unit was tilted and leaked causing the damage. They also did not install the PVC pipe properly that allows water to flow outside. After bringing this to their attention, they sent an unexperienced tech out that cut a hole on the outside of the house into the siding. It looks terrible. It took them over a month to send someone out to make the repairs after we had to call a lawyer to send a letter to make them accountable just to have them complete the work. We also had to file a home insurance claim that sent out a water restoration company to detect any water damage an that no further water damage was in the ceiling or walls. We found out during this process of the water inspection, he had to enter the attic that most of the tubing was slumped over the rafters that was causing low to no air flow to most of our rooms. To this day, we have poor air flow in half the house. We have over 2000sqft home. And to make things worse, they do not communicate, they promise to show up and keep you waiting. These crews have shown up as late as 10:30pm. We unfortunately referred them to family who has had the same issues of non-communication, no one will return their calls. I know they are busy but this is ridiculous. I would have rather paid 2x more to have had dependable, trustworthy services. Please choose carefully especially for a new installed unit. This all has been an unfortunate experience but definitely a lesson learned.

USE THIS COMPANY!!!! I cannot recommend ONEWAY enough! I have been without a/c for 5 weeks. My home…read morewarranty company sent their HVAC company to repair my unit. I waited 3 weeks for a part to come in. The part did not fix the problem and I was told my unit needed to be replaced. I called ONEWAY for a quote. They came out within a day, at a time that was convenient for me. Nick was here for less than 10 minutes and had the unit working. Apparently the compressor wasn't working because it was 'unplugged". Nick wouldn't even let me pay him for the service call. "This is the ONLY HVAC company I will use from now on!"

One Way Heating and Air Conditioning, Midland, TX, (5-stars) has been one who has earned our trust…read more Your Service Tech, Alonzo Telamantes, Alonzo's professionalism and Customer Care was genuine\honest, and detailed, as well as us dealing with the office Staff!! This says a lot about Alonzo's character and your company and how he represents One Way. Alonzo and his co-worker did an excellent job on the removal of the old unit, and installation, very clean worker regarding their housekeeping!! He also went the extra mile to ensure that our needs were met according to moving\relocating of the AC condenser unit outside. I cannot say enough good things regarding the planning and scheduling of the whole project by Alonzo. In dealing with other companies in your area, your organization\company, we know that we made the best choice for the replacement of our son's and daughter in law's AC unit. We highly recommend One-Way in Midland to anyone looking for an excellent AC company, and with extremely competitive prices!! We love the logo and the message (John 14:6) on your Tech's vehicles, and on the website, and in knowing that there is "Only" one way for those that believe, and we need to be ready. Matt 24:44 Therefore you also be ready, for the Son of Man is coming at an hour you do not expect. We the Munoz's are thankful that God took care of it all, as we trusted in Him!!