The people at Steve's stayed after hours to help us when we called late on a rainy day last week…read more We'd ripped off one side of our front fender at a Mass Pike service center, and Steve's bolted it back on so we could continue our drive from NJ to NH. No charge for this quick and effective repair--just a BIG SMILE. We went on our way, reassured, relaxed and feeling so lucky to have met such nice and helpful people.

The people at Steve's are outstanding. My husband & I, while traveling on Rt. 84 got a flat tire…read more Although we had no body damage, the people at Steve's attempted to change our tire (little did we know that our 6-month-old hybrid Corolla had no donut). We called Toyota Care for help. We wound up waiting 3 hours for a tow, but the people at Steve's allowed us to use the lot and the restrooms while we waited. After a ridiculous amount of a wait, Brenda, in the office called the tow company that we were waiting for, and "shook them up". Within 20 minutes the tow showed up. While we were waiting we saw the great body work that they were doing on cars. I would trust these people to work on my car any time. I can't express our appreciation for he kindness we received from the staff at Steve's.

I am an extremely fussy vehicle owner in regards to paint and related body defects/repairs. Steve…read moreCove and his workers were nothing short of total Excellence on repairs to my 2015 Lexus LX570 SUV which is my baby! Paint work and related body work was nothing short of spectacular!!! Vehicle was very well cleaned before being returned to me in A1 condition!! Prompt, professional and quality service, can't get much better than that !!!

I've had more than my share of bumps and scratches in the past few years and I am so happy that…read moreCharlton City Auto Body was recommended to me. They are polite, on time and I think very reasonable. Excellent people to work with.

I cannot say enough about the professionalism and attention to detail provided by the entire staff!…read moreI came in with a very unique automotive problem.They took care of it as soon as possible with amazing results. I would highly recommend bringing any automotive issues to this team!! Thanks again Dr. Eric!!

I recently picked up my vehicle from Sturbridge Auto Collision and had a very disappointing…read moreexperience. After getting my car back, I found that my center console had been gone through and items were missing, including a full cup of change (mostly quarters) and a pair of sunglasses. This was not the condition of my vehicle when I dropped it off. When I tried to address the issue, I had to call multiple times and leave several messages before getting a response. It took repeated attempts to reach the owner. When I finally did, I was told there was no reason for anyone to access the center console and that their employees would not do such a thing. Rather than showing concern or willingness to look into what happened, the response felt dismissive and unsympathetic. I was also told the paperwork I signed protects them from any responsibility for missing items, while they denied any involvement and said they had photos showing the car, including the center console, untouched, even though they also stated there would be no reason for anyone to go into it. What was most frustrating was the lack of communication, lack of urgency in returning calls, and lack of empathy or effort to investigate the situation in a meaningful way. Unfortunately, my insurance required me to use an in-network repair facility, so I had little choice but to use this shop. Based on my experience, I would think twice before leaving your vehicle in their care. Fortunately, I had already removed most of my belongings.

I have used Hillside for many years. They even know me by name. They always go a Great job and i…read morewould recommend them to anybody

The shop did a very good job at painting the car. They remove weatherstripping, sand everything…read moredown well, and put a coat of paint on that rival's the factory job. I have been told by many that the paint looks phenomenal. Overall I am happy with this shop and would probably use them again. There was a small bump in the road where I got the call to pickup and noticed a problem, however once I mentioned this they offered to make it right at no additional charge. There was no hassle or need for me to ask more than once to make the job right.

I have found precision Auto body to be very courteous pleasant and helpful to me as a customer and…read moreEddy has been especially helpful! I am very grateful and would not hesitate to refer anyone to them for their vehicle. Thank you very much! D

I was recommended to go to Precision I am glad I did. A truck backed into me damaging my Kia Forte…read morethey damaged the bumper and hood. I brought it to Precision it took three weeks which was fine since the other company's insurance was paying for my rental but when I picked up my car it was like I was driving it of the car lot . They cleaned the inside and outside and my tires. The employees are very friendly and professional I never felt uncomfortable. Needless to say I will be telling everyone to go to Precision.

We had an accident that damaged our front bumper and the area around it on a Thursday. The car was…read moredrivable and I took it to O'Malley's that day. Hoped to get it fixed quickly as we were going on a trip 12 days later. Rich immediately went to check on the availability of parts and found that they could be delivered the next Tuesday. Very positive and said he would make sure that the car was ready in time. On Tuesday the parts arrived and I brought the car right in. 3 days later, on Friday, the car was ready and I picked it up. 8 days start to finish. And the repairs were perfect. Everything looks great. Everybody at O'Malley's is professional, friendly and totally committed to making sure my car was ready when I needed it (even before, actually). I can't say enough about O'Malley's people, their workmanship and their service. Thanks!!

Our RV broke down in the middle of the night. These guys were slammed but went out of their way to…read morehelp get us back on the road after we were towed to them at 3:00 am. THANK YOU for helping to bring calm to a very stressful situation.

We stopped at the Sturbridge Farmer's Market on our way home to New Jersey from Maine. My husband…read morehad parked the car and I didn't know we were next to some small electric structure. I backed out and completely smashed our passenger mirror. We searched for an auto body and drove right to this place. The guy working was so nice and removed the mirror for us. He gave us advice and even salvaged the top piece which matches my car color. He wouldn't even take a tip for his help. It was so genuinely kind and really eased our stress in a difficult situation.

***AVOID THIS PLACE AT ALL COSTS*** I'm not kidding!…read more I use Yelp all the time for recommendations, but have not written a review before. I had such a terrible experience with this auto body shop, I felt compelled to warn others to avoid all the time and money wasted here. I got in an accident on the I-90 at the end of October on a Sunday. My car got towed to Sturbridge Service Center. Sturbridge Auto Body was less than an 1/8 mile away so we drove it there to get repaired as I live in NY. I left a note and called back on Monday. The front desk said to call back in 2 hours to get a quick estimate for the repairs since somebody was already looking at the car. Called back 3 hours later, and the person said no one had looked at the car and the person who answered was "just giving me the run around." I should have known then, to get my car the F out of there. Alas, I did not, and the story continues. It took 3 long weeks to repair my car, I was told on Wednesday 11/13 that my car is done, please come to pick it up on Friday 11/15. I took the day off, along with my father to drive up to Massachusetts. We pull up and the owner Mark said my car was NOT READY!!! After a 2 hour car ride, **and a call to let Mark know we were on our way, like HE REQUESTED** and being told it was ready, it was not! He said give me 20 minutes to fix it, we went out to lunch and when we can back nearly 45 mins later, it was still not done. He kept blaming Allstate for this and that, never placing blame on himself, even though he had 3 weeks to repair my car. At this point I was done and wanted my car out of this auto body shop. The owner SWORE to my father and I that my car would be okay to drive to Albany, even though it had an engine and battery light on. I took off on I-90 W. An hour into my trip, the lights on my dashboard start popping up-- brake light, tire pressure, seatbelt, etc. My speedometer then drops to zero when I was accelerating up a hill, and no shoulder. I was terrified to death, but was able to find a large shoulder to pull safely into. I called Mark and told him what happened and he immediately sent out a tow truck to come get me (as he should of). I was towed back to the auto body shop and he gave me a rental car to get to Albany that night. He even admitted he should never have let me into that car knowing the problems with it. I'm just thankful that I was not hurt. I had to drive back that Sunday 11/17 to get my car. All seemed well, until I got in the car, turned on my wipers for the rain and the right one flew off. Mark had already left for a tow, but thankfully another worker of his was able to fix it. My radio was not even reset properly and I had to put in the code myself. When I back home to NY, I took my car to get it checked over since my headlights seemed dim and not aligned properly. When my trusted mechanic went to adjust the headlight, he said the adjusters were never put back in.. When we called to ask Mark about the adjusters, he told me to contact insurance, even though it was his shop's fault for not putting the adjusters back in! Please let my story serve as a warning that you should not take your car here to be repaired. I wish I had went with my gut instinct and taken it out of there ASAP. It would have saved me a lot of time, headaches, and money in the end. This place just tells you what you want to hear and they don't do their job properly.

Owner was very welcoming and kept me up to date progress throughout the process. He repaired my car…read morequickly and for a great price. The paint was blended perfectly and you couldn't even tell I had work done. I will 1000% be going back for any auto body needs

Josh, the owner, did an excellent job not only repairing my car but also managing the insurance…read moreclaim from start to finish. He worked seamlessly with my insurance company to ensure I received the highest‑quality parts. On top of that, my car looks fantastic. I highly recommend him.

Auto body repair can be a bit of a crapshoot but this is probably the smoothest experience I've…read morehad. I got hit near the front passenger side and needed the entire bumper replaced. April at the front desk was very responsive and I didn't need any follow up calls with my agent to get the work approved. Car was ready 2 days earlier than promised for the original estimate.

I have used Arnies for auto repair twice for my vehicles, and they do a wonderful job. My car…read morerepair was done efficiently and the end result looks great! The staff is polite and caring. Definitely recommend!