1. This salon only has medium quality REMY hair. You need to buy your own extensions before you go…read morethere. They overcharge and if you have naturally softer hair or if you have light hair, this place isn't equipped to serve you. It's frustrating because Aminata SWEARS that she can do extensions on ANY hair type. She can't.
2. I believe that Aminata, somewhere along the way to success, has lost her passion. She doesn't care about good craftsmanship. She doesn't care about your happiness, but she'll happily take your money. She has no solutions for you if she ruins your hair.
I booked for a color and extensions. I waited 1 hour alone in the salon before the front desk girl got started on my color because there was only 1 stylist working there and she was busy. She had to start over twice because she couldn't get the color right. That took 3 hours.
I have straight, light, soft hair and they picked out these wavy, coarse, very dark extensions. They literally don't have anything else to offer customers. We're talking about 12-15-1700 hair jobs. No diversity whatsoever. They also take customers for fools because they swore the hair was a match. Then, this girl waltzed in needing a last-minute weave so my stylist happily multi-tasked between me and her. That took an other 4 hours, 2 during which she was actually doing MY hair.
The end result was shoddy but it was almost 10 at night and even if I did need touchups, the stylist was out the door before I could even say anything.
By the time I got home my eyes were red and itchy. There was this weird chlorine smell and I had to do a few hair washes and rinces but it did't really help. What it DID do was wash away most of the color out.
At this point my natural hair is 5 shades lighter and there are stinky, dark, curly extensions dangling from my head.
I contacted them for a refund and was told to come back 2 days later. Sooo I make my way to this salon again and I get to meet and speak with Aminata, the famous owner.
She had quite the attitude. She never apologized and raised her voice at me to scare me or something as she told me it was my fault I had an allergic reaction to the extensions and the dye didn't take. She acted all offended that I would dare tell her that I wasn't satisfied. She said she had never made a mistake in her entire career (15 years she says). She told me email her my experience so her insurance could refund me and went to hide in her office.
I feel really sad for this lady and all the people she botched that she might have treated just as bad as me.
She is yet an other example of dreadful french customer service.
My advice if you're about to walk in here is to stop. Instead, pop in the Starbucks right next door, breathe, order a latte and relax. That's what I wish I had done.
