Don't understand the grief of the previous user. Then again, maybe something has changed with the…read morelayout of the airport. Also, I assume you've already made your reservation and don't have to go to a desk. It's a maybe 5 minute stroll on moving sidewalks to the rental car area. This section of the Venice airport is very put together. Clean. Good signage. No complaints. You take an elevator up to the top of the parking garage where all the cars are located. It's a pretty tight parking lot of rental cars for all the companies involved. The actual Hertz experience: pretty great. Super nice people at the little desk who give you your keys. Patient. Answered lots of questions. All the charges were clear. This was a way better experience than expected. Kudos. (We rented a Fiat 500C which I adored)

This is an international airport for one of the most famous cities in the world? The entire rental…read morecar center is about the size of two average American living rooms, and a 15 minute poorly signed walk from the main terminal. Keep away if possible, or prepare to wait over 2 hours to get your bags, and get in a car. What a joke

DO NOT RENT. ABSOLUTE THIEVES. If I could give them less than 1 star, I would!…read moreI rented a car with a damaged bumper. During my vacation, I incurred more damage on the same bumper. My damage was in two parts. The part of the bumper that already had damage and the plastic ring around the driver fog light. I turned it in and it was documented. Tech that checked me in looked at all the video and pictures I previously took, said someone would email me about the charges for the bumper. I never received the email and found out a month later that I was charged for the bumper. I called Budget (part of AVIS) and no one could help me stateside because I rented in Italy. They were able to provide me a receipt (which also was never emailed to me once my rental was complete) and the receipt was very vague, showed "misc. charges", no breakdown or description on what I was being additionally charged. I called the 800 number on the receipt that specifically sates "If you have any questions regarding this rental agreement, please call..." and they too could not help me and in fact was the worst customer service I ever received. I called Budget Venice Airpot as I was told I would have to do- several times and taking into account the time difference, fiesta hours and so on. NO ONE EVER ANSWERED AND NO VOICEMAIL OPTION. My complaint with the first 800 number was logged but I had to wait 15-30 days for someone from Budget Venice Airport to get back to me. That came and went and I called again and now had to wait another 15-30 days which also came and went. I filed a report with BBB and because Budget Venice Airport stated it was adequately charged, the complaint was closed. -I never received any kind of itemized breakdown of charges. -I was charged about 300.00 too much for the plastic ring around the fog light, so I must have been charged for the bumper too. -The bumper already had damage, which means they are collecting on that bumper time and time again, which I'm pretty sure is illegal. -My fight isn't done. I will be contacting local news affiliations that look for these kinds of stories and am considering Class Action Legalities, as I'm quite confident I am not the only one that has experienced this. STAY AWAY FROM BUDGET AND ALWAYS ALWAYS ALWAYS SHOOT VIDEO AND/OR TAKE PICTURES OF YOUR RENTAL BEFORE YOU DRIVE OFF THE LOT- IT'S YOUR ONLY EVIDENCE!

Rented a car from Avis/Budget. I only gave this rental company a "1" because "0" was not an option…read more They owe me ~$3,000. I just returned from Italy and my experience could not have been worse than with this company. They are liars telling me that I had full coverage on the car and not to worry about the low price number on the invoice quote and that it was just an estimate. The man I worked with while getting the car was having trouble putting my requests into the computer and had written them on paper. He said he would add them as soon as the computers were back up. As luck has it, when I returned to Marco Polo's Budget location, they charged me for all scratches on the car. When I asked the manager to check the original papers, he just went back into the computer to show me the original sign off which I was told by the original guy that it was not right. This company is the worst! I also tried to communicate with them mid-trip and nobody on their phone line understands English. They would transfer me and cut me off each time. I then tried the US version of Budget and they were not helpful at all saying that they could not do anything when a car is rented internationally. Absolute horrible experience with liars taking as much money as they can from the consumer. I repeat, this was the absolute worst rental experience I have ever had! Stay far away from Budget and spend extra on a company that doesn't take advantage of you!

Miscalculated invoice and stuck forever in email thread asking to explain numbers. Terrible.read more

Worst rental car experience ever. When I arrived to pick up my car they informed me their cars…read morecouldn't leave Italy (read terms always ) so I had to pay 190 euros more to rent a car that could because they didn't have cars to offer me in my current size category. Picked up the car , it broke down within 5 minutes of driving. Returned it and waited 2 1/2 hours before being given another car after a long and tiring battle with clerk. When I returned car in perfect shape. I was charged triple the rate I was quoted with no reasoning. Horrible company do not be fooled like I was. Very dishonest manipulative company. Very rude customer service by every person I encountered at this company. Very unorganized , one person working with a line out the door. Every person that went to the counter had some problem with the reservation they made and what they received. Customers come last with this company for sure. Do not support this place.

I rented an Avis rent a car at marco polo airport venice. I got an illegal traffic ticket in…read moreMantova Italy. Avis according to the law must give my info to the police But they then charged my credit card 48 euros . A job an unpaid intern would do with the computer in one minute. cost maybe 2 euros. an outrage

Hope you like them trying to charge you for a fake gas top off (on a full tank) and a random…read moreparking fee that makes no sense!

Luca's, location manager, customer service is not just bad. He insults the customers, lies and is…read moregenerally not a decent human being. The car we ended up getting was not cleaned/washed from the previous rental on top of everything. Avoid at all costs

CLOSED from 12:30pm-2:30pm M-F Other car rental companies…read moreremain open over the TWO HOUR lunch that is apparently necessary for Hertz. M-Su 8:30-12:30 M-F 2:30-5:30 Oh, we can pay €26 to leave 1/2 hour early because a guy showed up early... FYI AVIS next door: M-F 8:00-6:00pm Sa 8:00-4:00pm Su 8:00-1:00pm