I had a contractor purchase some product from machín and then the project engineer changed the…read morematerial. We got a store reading from machín and they went out of their way to fulfill the full amount of our store credit without any hassle. Belkis at the front desk is of great help. The owner was very helpful and understanding of the store credit. I will definitely be purchasing more from them in the near future.

Extremely disappointed at this company and its lack of Customer Service. We paid in full for an…read moreimpact door and were extremely patient, waiting three (3) months for a door that was supposed to be delivered in one (1 month, 4 weeks). The company didn't event bother to follow up with us and we were chasing them to get an answer. We feel this a lost cause after the lack of care and respect. The story "Gina, We fully paid for an impact door on 12/28 of last year. We have been waiting almost three months for a door that was supposed to be delivered in four weeks. We have been constantly chasing you and your company to get an answer and trusted you were going to deliver after requesting a written confirmation, which you can see below. Friday 3/15 passed and you didn't even bother to call to tell us the door was not coming. We spent the whole day waiting for a truck to show up at our place. After your lack of care, my wife called you (again) the following week on Wednesday, and you put her on hold for 30 minutes to wait in vain, since a co-worker of yours picked up the phone telling my wife that you were not available and that you were going to call us back. Of course, same as the door, we are still waiting. The only thing you did right was charging our credit card three months ago, so I am contacting the issuer to get my money back and please expect a not very nice review on social media. Have a great weekend" The end

The staff was super helpful! We needed plywood last minute to prepare for the hurricane and they…read morehelped us so much! They helped us get it on the car and tie it up! We are so appreciative for their help. Everyone was friendly. Def go visit them for any of your plywood needs! We will definitely use them again!

Frank and his team are amazing people! With hurricane Irma approaching and all stores sold out of…read moreplywood, he opened his doors to the public (his company is wholesale). With all the madness around, they were calm, cool and collected. They did not over charge, quality plywood sheets were given and they worked endless hours in the heat with hardly any breaks on loading cars/trucks. To anyone that tries to claim price gouging, you are literally, out of your mind and clearly showed up last min with your "entitled self". When a truck full of 400 sheets showed up from Pompano, they selflessly stayed after until the last one was gone. The site showed $32 per sheet but that specific one (thickness) sold out... then they went to the thicker sheets which were $40... as do all stores. I'm super grateful for them because I just moved here with the military and was away for school in Virginia, so I came back right in time for a major hurricane. All the stores were sold out and he said to come by. Thank you International Plywood and Team for everything, I'm definitely bringing some cookies by, post-storm, to show my appreciation. P.S. great quality sheets and I feel much safer facing this beast of a hurricane.

ACE hardware on alton rd Miami beach asides from being totally customer UNFRIENDLY also now has a…read morecomplete 100% No-refund or exchange policy , which means anything you buy ( non perishables included ) cannot be brought back if deficient leaving the customers the long and extremably unpleasant task of having to deal with the manufacturers for any issues. As far as i know they are one of the few stores in Miami who practice this predatory practice .

No matter, what kind of screw you need, you'll find it at this place, from the tiniest screws to…read morethe biggest bolts, if you have lost a screw that needs to be replaced, this is the only place I would recommend you go. If you bring in any kind of screw, they measure it and they are able to bring you something identical, or as close to what you need as possible. Customer service is good, if you deal with this one guy who sits in the far left corner, he has yet to disappoint me with any of my purchases. Others have not understood me, or my request because of their limited English. That was my only frustration with this place. They do carry some tools and other supplies but I've only ever gone there for additional screws or bolts that I've lost and need to replace.

This place has a lot of selection of doors including interior and exterior. A lot of tbt doors had…read morebeautiful designs. The door is not painted and you have to painted. Also they only sell you the door not install it. They are open Monday to Saturday. It is close on Sundays. Monday to Friday the hours of operation is 8am to 4:30 pm and Saturdays from 8 am to 12 pm.

I picked out a fire door for my garage. They have more doors there than Home Depot. Prices are…read morebetter here too. And Eddie helped me and got me installer to put it in. It was very easy, and painless.

Just love this place! Old fashioned service with friendly and very helpful staff. So much better…read morethan Home Depot. This is our very own local store with a wide selection of hardware and lumber. I will always go here first!

Realizing that using black electrical tape was not aesthetically pleasing to the designer wannabe's…read moreeye, I drove myself off to the local hardware, which according to Yelp was the ACE Hardware located on 284 NE 79th St In Miami. In short they gave me an estimate of $8.00 for 5 small rolls of different colored electrical tape with 1 small white one in. OMG I was appalled. Disgusted with Yelp I turned to Google and found the Little River Building & Home Supply store. It wasn't far from this ACE Robbery store. I did not have high hopes as I had never heard of this place and it seemed to be off the beaten path for sure. It was 4:30 in the afternoon on a Saturday, and like most places in Little Haiti I was expecting it to be closed or be closing soon. I pull up, and pull in, and behind the counter, to me; (which to you may seem odd), is two medium framed, Italian Middle Aged ladies who seem to mean business. One lady clearly runs the store, the other is either family, or is just providing company. I obviously seem exasperated because the one Italian mafia looking middle aged lady asks me how she can help me, which I think is quite refreshing in Little Haiti, but anyway, I tell her I am desperately looking for white electrical tape, a feat that seems to be elusive as finding Dom Perignon on 54th and NE 2nd Ave. She turns away from me and I think, yeah they don't have it either, I should probably should just look online. She turns back to me holding a large roll of white electrical tape and says, "here we go". I look at her like she is definitely the Italian Mafia. I ask her how much. She says; "$3 dollars". Well that was that right there. Like someone out there said; it's all in the little things. It damn well sure is. I have been back three times since. The Owners name is Laguna. I don't think she's Italian. I have never had the audacity to ask. I think she has some handsome sons though, and I think perhaps they put in a shift or two at the store, but I think on the whole she works herself to death there. Her husband died years ago. She told me she knew more than her husband did, and I believe her. I once told her about a speaker wire project I was doing and she asked me I about the points I was using. I had never heard of a point but I had seen one. I just never put two and two together. I told her about the silver mirror that was hanging by a miracle and a wisp of air, she scolded me on the chosen anchor and educated me on the correct anchor as well as the overall use of the stud finder while I was trying to find a stud finder app on my IPHONE. What I can tell you if you're a Man - I mean you must be reading this for something informational enough to want to go to this store, is that their 80lb cement bags are $6.90 each, and it doesn't matter how much you want they have it on hand. And you are so welcome; I took all those pictures just for you big daddy.

My husband and I had a terrible experience here!! The owner JUAN and his assistant MARCO are not…read morehonest people! They did not refund when they said they would. We had several orders and many tiles came in broken! Take your business somewhere else! They are probably going to try to reply here stating that they do not find us in there system lol. Attaching one of my invoices as of course we are real customers and did not have a good experience!

What a great experience shopping for tile here. After months looking for right tile combination we…read morefinally found it at Tropical. Araceli made it happen! She took the time to help us match up colors and find the right fit for the shower tile. Thank you so much for helping us build up our home!

WARNING DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT A DAMAGED DOOR…read more I purchased French doors for my home, but they arrived with a broken flush bolt. When I returned to the store to report the issue, I explained that I was frustrated because my installer would need to make an additional trip, charging me extra for the return visit. The response I received was completely unacceptable. The staff accused me of breaking the part myself, stating, "YOU BROKE IT, NOT US. WE DON'T SELL DOORS WITH BROKEN PARTS." I wasn't asking for much just acknowledgment of the inconvenience and perhaps a small gesture of goodwill. Instead, they refused any compensation and continued to insist I had damaged the part myself. I expected better customer service a family owned business. I cannot recommend this company based on my experience. You will be much better off going to a brand name like Garcia Door & Window

This store have good prices and descent products. I ordered 1 impact door and 2 windows. The…read morequality of the door was OK, some of the holes for the handles didn't matched exactly and it was really difficult to make it work, since the door is in aluminum it's hard to redo any screw hole. My biggest complaint is the person they recommend for the installation, Oscar 786-546-2022 came to give me the estimate after not showing 3 weeks earlier, that day he told me that installation of the door and 2 windows will be $600 and that was a super deal because he normally charge $1000. So I asked him if he takes care of everything, and he replied YES, the work is going to be perfect. So when the time for the installation came, he arrived one hour late, made a mess in the door because the frame was over 1 inch smaller and he didn't finished the cosmetic imperfections. He went ahead to tell me, "when I come back to install you the other 2 windows I will fix that for FREE". Really? Free? What are the $600 I'm paying you for? So at the end I asked my neighbor how much he paid for his installation with the same guy and it was less than I was charged. After this ugly chapter I found a different guy to install the remaining windows and fix the mess done by Oscar. I gave Economy Windows another chance and placed an order for 3 more windows, Juan Carlos, the owner is so disorganized that he couldn't get the right measurements neither send me an invoice with the right products and amount to be pay. So I give up and went to Garcia Door & Window 305-634-0635. This people got it right from the first time.

OMG... this place has gone down the tubes! My 26-year-old high-end manufacturing business has used…read morethem in the past with success but something has changed over there. We placed an order for $338 worth of custom-cut strips of plastic. We ordered this from them in the past. They were given the exact dimensions to cut in a drawing. The communication this time around was deplorable. There is complete apathy there. Finally, when the order was ready we picked it up. They would not insert into our application because the dimensions were off. They came here to pick them up, only because I asked them to, and then they took an extended period of time to fix them knowing were behind on our deadline thanks to them. They delivered the strips back and we were horrified. They tried to fix them by grinding them down. It was a completely third-world rig. Literally, you saw grind marks all over them. They didn't fit once again. This is a company that is supposed to have machines that can do modern work like CNC and laser cutting. I tried more times than I could remember and have the emails to prove it to get anyone there to accept responsibility and to fix the problem. I left many, many messages for the owner and NOBODY ever called us back. There is a girl that answers the phone, but you cannot get past her. You could tell when talking to her that she felt bad because she was stuck in the middle. We will never do business with this company again after finding ALRO Plastics who delivered a flawless job. I placed a claim with Bank of America and it was denied. I am laughing because they put the effort to send our bank paperwork yet their spineless owner would not call back. What kind of a man is that? I am still shaking my head as to why the bank would deny a claim when I sent them all of the proof of our email correspondence showing they completely ignored us and did not rectify the problem. BOA denied a claim because they provided our bank copies of the invoice and signature that we ordered them... seriously??? This is such the typical service in Miami and why we try to purchase outside of this swamp! Happily, we threw away the useless strips of plastic in the garbage! They beat us for $338 dollars but how much money will they lose when others read this? If they even bother replying, they have no defense because all of our employees are witnesses!!!

I want to take this opportunity to commend two of Faulkner Inc. wonderful employees. I purchased a…read morecustom made item, when upon delivery of said item an issue arose with the finished product, I was devastated, but thanks to the amazing customer service provided by Mr. Carlos Narváez who immediately thought of a way to fix the situation, and came up with a solution that would fix the problem and make my item look even better, I was able to love my purchase even more. In addition a very nice young man by the name of Jonathan Pedroso also went out of his way to ensure that I felt happy with the end results. I will purchase from Faulkner again in the future because of these two amazing young men. Irma Hialeah, FL

We remodeled our pool and patio last Fall 2019. We visited Milestone because our pool contractor…read morerecommended it. I went looking for White Travertine. They did not have it, but we were shown Shell Stone Limestone as an alternative. I asked if this was a comparable stone and was told "yes." Wilson told me all natural stone requires maintenance, but the Shell Stone did not require any additional work. This is simply not true. Our new patio is stained in orange in certain parts. I called our installers, they told me shell stone is super porous because it is essentially "lleso," and it is NOT like travertine. They took up some of the pavers, and the sand is white the way it was when it was laid. Therefore, there is not trapped moisture underneath and the problem is the actual stone. I have emailed, called, and Whatsapped the store. I was able to finally chat with Tonga through Whatsapp. On two separate occasions she told me she would reach out to Wilson the store manager who sold us the stone pavers. Wilson has never called us back, and when I brought this up to Tonga the second time I reached out to her, she told me he has " a lot on his desk..." BUYER BEWARE. If you ever have an issue with what you spend thousands of dollars at their store for, don't expect a call back.

This company was chosen by our pool construction firm. The pool company provided pictures and…read moredirections where the travertine should be placed on delivery. Despite these very specific instructions, the travertine pallets were dropped off in our front lawn! It took numerous (5+) phone calls to get them to respond and then they were angry with us and told us we HAD to stop calling them. They refused to come and move them on the same day. Poor customer service, rudeness and lack of common courtesy and common sense does NOT make for a good experience or a good review. We haven't even seen the quality of the stone yet but if there is a problem I have zero confidence they will work with us to solve it.

We ordered our fences and gates during the pandemic, and even though it took some time, Christian…read moremade sure that our order was completed and satisfactory. Thank you for getting us through a difficult time.

Professional, attentive and kept you up to date with every step of the process. I've dealt with…read moremany contractors and other home improvement companies and by far this one was the best. I did my kitchen through Lowe's and it was an absolute nightmare, thank goodness I came across Fence City and Home Depot for my fence.