Not at all thorough. Missed two appointments before we cancelled. They "seem" to be on the ball,…read morebut follow through is lacking.

My entire home was cleaned along with the outside windows. Photos were sent and I was pleased with…read morethe entire job. Mary is professional, friendly and extremely accommodating. Excellent!

From an owner's perspective, we are very satisfied with our property management company. Pine State…read moreProperty Management's tenant selection process is excellent and we have never had an apartment vacant for more than a month. With major issues we are kept in the loop. From our tenant's perspective, any issues they report are promptly addressed. Our tenants are happy and are treated fairly. We would highly recommend Pine State Property Management to anyone with property management needs.

They presented us with a drug den the day we were set to move in and tried to upsell us another one…read moreof their horrendous properties after they rendered us effectively homeless. So not rent from them.

I've made many investing decisions over the last ten years, from land to cabins to single family…read morehomes, stocks, options.... And never have I made a more detrimental financial mistake that is as bad as choosing ascend to manage my property. While I can't discuss some things in their entirety -- it has been a nightmare, an absolutely gross oversight of their duties that's costing me and there's no end in sight. The staff will not call you, or answer about 60% of emails, the owner thinks it's beneath him to reach out personally to try and be helpful. Money has been lost and mismanaged 2-3 times now and no single month feels consistent. I never know what's happening with my home, the condition of it, and now I'm getting hit with legal fees and have a lien on my property from the delinquency of Ascend not have utilities properly switched. If you're an ascend client- check your ledgers carefully. If you're not--- run don't walk. Now I'm being threatened by them with retaliatory billing practices because I am not keeping quiet anymore , try any other company besides them.

I called after visiting their website and spoke with Zach. I have called other management companies…read moreand some did not even get back to me. Zach answered on the second ring! Their pricing seems extremely fair, and Zach was upfront about estimated expenses in the first few months due to some existing tenant issues I have with my property. The communication has been excellent. Very easy process to get all the paperwork done. I have high expectations based on their reviews from other platforms!

I have had the best experience with this property management. Ryan has helped me tremendously. I…read morewas nervous about moving from Florida to Louisiana, but he made my moving experience very easy. I recommend this company. Thanks Ryan for all your help.

From the owner: Real Property Management Acadia is a new office here in Maine, but locally owned and operated with…read moreyears of Property Management experience and a focus on providing exceptional customer service. We help alleviate your stress and frustration owning an investment property and help you see the long term financial benefits.

Even after being told we look good on paper... The reference from our current landlord (who said we…read morepaid on time oh except for this month .. we used our security deposit of 1100.00 to cover 800.00 of rent to allow our family to have a security deposit to move with ass our current rent has sold. oh and we made showing the house difficult... we have a dog who needed to be in her kennel .. couldn't just leave her for 10+ hours a day we work full time jobs...had to find some one to help out with that.) so after all the clarification we get a email from Penbay Property Management saying "Michelle, Thank you for the clarification; however, based on that reference, I am still unable to set up showings. Thank you, " Our family has other references yet we are un-rent-able because of a reference from a landlord who did get paid and on time!!

I am incredibly disappointed, and frustrated with how we (the tenants) were treated by Penbay…read moreProperty Management LLC, Dan and Ashley Burpee specifically. Penbay is based out of Bucksport, but manages one property in Orono, ME which is where the problems stem from. Dan and Ashley do not like driving to Orono which spelled disaster for us (the incoming tenants). They did not conduct an inspection of the house after the old tenants moved out. The house was filthy saddling us with cleaning which involved pulling old cigarette butts out of window sills and the radiator. Additionally, Penbay did not note the state of affairs in which the house was left for us (more on this later). During our stay at 10 Cedar St we were asked to do room inspections for exiting roommates and report on the room conditions (something Penbay should have done). On top of that, they neglected to fix the fire alarm and blamed the tenants for it. They refused to deal with a rat problem which posed a health hazard to the tenants. Penbay even went as far as to accuse us of lying about it. During the oil tank replacement they scheduled, the contractors failed to remove the old oil tank. The oil remaining in the tank evaporated and seeped into the house producing an overwhelming smell. When we moved out of the house we were charged for a scraped bathroom floor, and a dirty fan vent. Had they done any kind of inspection before we moved in they would have noted both of these things as previously existing. The scraping on the bathroom floor was due to the severe slant of the flooring, not an issue pertaining to the tenants. The fan vent was caked in several years worth of lint so saddling us with it was lazy. It should be noted that we made an attempt to clean it but the cover was sealed to the ceiling. And finally, we were told on several occasions, after moving out, that our security deposits were in the mail. This was not the case. They missed the 30 day deadline after the expiration of the lease. We were lied to, mistreated, and disrespected. I am happy to have rid any obligation and connection to Dan and Ashley along with Penbay Property Management.