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Shuo S. Wang, MD

3.0 (2 reviews)
Closed 9:00 am - 5:00 pm

Services - Shuo S. Wang, MD

Acne treatment

Tattoo removal

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4 months ago

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7 years ago

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Honestly this is the BEST location. Kai and Paige are absolutely the best, along with the rest of…read morethe team. I am astounded at the professionalism yet family-feeling environment. Truly always a good time right when I walk through the door. The location itself is an ideal location. Parking is a breeze, and I am very happy to see one opened in Los Feliz. 10/10 place. Truly.

Very poor customer service. I had previously purchased a hair removal package that gave a bad…read morereaction. Laser Away said they could give me a remaining 200.00 store credit. So a few months later, even though it is my money, they only let me use it for more expensive services. Can not use it on some of their products, but refuse to tell me why.I Asked to speak with someone in their main office to explain this policy, waited almost three weeks , before someone named Katrina reluctantly returned my call after following up a few times why no one would at least address our concern. Apparently not important, she proceeded to talk down to me like I was not worthy of her time and said I was told numerous times Not true which I explained was once but did not agree and she refused to give any explanation why I can not use the credit that is owed to me for just some skin care products that would have sent me on my way.It became obvious nobody there cares unless you are purchasing more expensive packages, that were not needed at this time. She said she was her own boss and the final decision on this very rude and negative experience, I guess we can find out if that is true.

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I recently visited Neoderma for a pico treatment, and I can honestly say the entire experience…read moreexceeded my expectations from start to finish. Melissa and Cynthia are truly exceptional providers!!! Thank you for helping correct my skin! I've never felt so confident without wearing makeup!! (: From the moment I walked in, the clinic felt clean, modern, and very professionally run. The front desk team (special shout out to Emily & Tima!) was warm, organized, and respectful of my time -- check-in was seamless and I never felt rushed or overlooked. You can tell they value patient experience just as much as clinical outcomes. The consultation was incredibly thorough. They took time to evaluate my skin, explain the technology being used, discuss realistic expectations, and review pre- and post-care in detail. I really appreciated that nothing felt "salesy." Instead, the focus was clearly on safety, education, and choosing the right treatment for my skin and goals. During my treatment, Cynthia was extremely skilled and attentive. She checked in frequently about comfort level, explained every step of the procedure, and confidence. I felt completely safe and cared for the entire time. Melissa also thoroughly took the time to build out my skin care routine and educate me on the importance of post care. Most importantly -- the results. I am genuinely thrilled. I noticed improvement sooner than expected, and my skin looks smoother, clearer, and more refreshed. The outcome looks natural and healthy, not overdone, which was very important to me. I would absolutely return for future treatments and already started recommending to friends and family. I highly recommend Neoderma if anyone is looking for results-driven, ethical care!!!

I went in for a consultation, and the PA Johanna told me that my mole and brown spots could be…read moretreated with PicoWay laser treatments. She estimated I would need about 4-6 sessions. She also recommended using a melanin inhibitor beforehand because it would make the laser treatments more effective. I asked whether the products were vegan and cruelty-free. She said she'd go ask, but she came back without an answer. Before leaving, I scheduled my first PicoWay treatment for the following week. When I returned for the appointment, I saw a different PA, Sheri, who gave me different information. She told me the brown spots on my leg actually could not be treated with the laser after all, and that I would likely need 6-12 treatments rather than 4-6. She also did not know whether the recommended products were vegan and cruelty-free. Additionally, she explained that I was supposed to use the products for several weeks before beginning laser treatments -- something I had not been told during the original consultation. The first PA had mentioned the products, but never explained that pre-treatment use was required before starting the laser. Sheri contacted the product representative to ask about the vegan status of the products, but the rep was unsure and could not provide any timeline for getting an answer. At that point, I left without receiving treatment. Both PAs were friendly and professional, but I was frustrated by the lack of consistency and communication. I would have appreciated someone following up about whether the products were vegan before I came in expecting to begin treatment. Instead, I wasted time coming to an appointment that ultimately could not proceed. It also concerned me that the providers were not on the same page regarding what could actually be treated or how many sessions would realistically be required. It has now been about a month since that appointment, and nobody ever followed up regarding whether the products were vegan, despite assuring me that they would. I ultimately went to a dermatologist, who explained that the mole and brown spots should not be treated with laser in the first place. She excised the mole for less than the estimated cost of four laser sessions. Based on my experience, I would recommend seeing a dermatologist for concerns like these, since they are medical skin specialists.

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