I have moved out of the area and the only reason I haven't left a review yet is selfishly to make sure there were available appointments as I have a very painful condition and needed to be seen regularly. Dr. Shauna Higgins is a gem and the kindest and best doctor to have in your corner. Her compassion makes her an industry standout and I will always recommend her and Metro. Dr. Casey Lubner is great and kind too and incredibly knowledgeable. Big shoutout to Julia B as well. You can't go wrong with Metro derm and I am forever grateful to this office. read more

They are best! Smart. Attentive. Caring. I simply don't know how one could do better. read more

If I could give this business less than 1 I would for their predatory ways. This place runs like a scam. I called yesterday just to ask whether they could send a prescription for a compounded cream to a pharmacy in New York. I never confirmed or scheduled an appointment, yet I'm now getting nonstop text messages reminding me about an "upcoming appointment" and warning that I'll be charged a $50 no-show fee if I don't attend. I've tried calling multiple times to straighten it out, but no one answers the phone. If you're going to threaten patients with fees, at least have someone available to answer the phone and fix your own scheduling errors. Very frustrating experience. I wouldn't want to go to a business like this nor would I encourage others to do so. I can already tell they will try to overcharge their customers. read more

Metropolis Dermatology - Text message - Dermatologists Near Me - Los Angeles, California

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Always great Customer service, healthcare should always feel like this. Every provider is thorough in detail and compassionate and caring. Come here if you want to enjoy your skin & feel confident! read more

Very sneaky and predatory business practices. They confirmed with me that my visit for an injection would only have a co pay and they instead billed a totally different amount, nothing to do with insurance, they confirmed with me that I would only be responsible for co pay. They then sent a much larger bill to collections and I've been getting hounded by them ever since. Do not go here, they rarely answer the phone, I've tried numerous times to resolve this and almost never goes though, see image trying to call and waiting. Listen to all other 1 star reviews. STAY AWAY!!! read more

Metropolis Dermatology - Trying to call metropolis dermatology but no answer - Dermatologists Near Me - Los Angeles, California

Zocdoc allowed me to book a facial with this office. Upon arrival, I learned that a referral was needed to see the aesthetician and my appointment was only a consultation. Something that was never mentioned during the numerous confirmation messages I received about my appointment which indicated it was for a facial. It was very clear I was a brand new patient since I had to fill out new forms but the front desk did not mention this was just a consultation at any point. I did not need a consultation, have minimal skin concerns, and was only interested in receiving a facial. The doctor proceeded to give me an overview on the services they provide for 20 minutes, tell me I didn't need any of them and then send me on my way. Not sure why I needed to pay my copay for this 'appointment'. read more

Worst phone system ever. Tried calling the office to discuss bill I am receiving from collections 3 years later. Not sure for what. The lady time I was there the doctor could not really help me and the meds she prescribed, the office forgot to call in at my pharmacy so I went a whole weekend with hives and no meds. Three years later I get a call from collections agency and they reached me within the first call. But in the last three years, the office never reached out to me in regards to this bill. No call, no letters, no email. Today they don't even answer so I can discuss the balance. read more

Metropolis Dermatology - On hold - Dermatologists Near Me - Los Angeles, California

Hi my name is Marsha C. and I would like to tell you about my experience with Dr. Shauna Higgins and Metropolis Dermatology. I had got a referral from my long time doctor and physician Dr. Harold Peart and I'm glad he referred me to this office. Dr. Higgins and her staff was incredibly nice and dealt with me with nothing but respect. I was happy that I choose Dr. Higgins to be my doctor and I couldn't be any happier with results that I've gotten in the past few months....thanks !!! read more

I have been coming to this dermatologist for a year. At that time, my face suddenly broke out with a lot of acne. Since I followed Dr. Kaitlyn Yim, my skin has improved visibly, so I only trust her. But she told me today that she is moving away. I will miss her! I hope she gets better. read more

Metropolis Dermatology - Dermatologists Near Me - Los Angeles, California

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This was my first visit to a dermatologist in years, and it'll be my last time at this location. I came in with 5-6 specific concerns, including spots that had changed on my face and neck. The assistant who brought me into the room didn't even say hello, and when I began explaining my concerns, she told me I could only ask two questions--the rest would have to wait for a future appointment. So I picked my top two: 1. Freezing off a wart on my finger (which I've tried to do at home with no success), and 2. Looking at a scar on my face that's been there since I was a teenager. The PA who saw me, Julia Berman, barely froze the wart--she applied the nitrogen for maybe a second, then told me to keep trying at home. That's literally why I came to a derm in the first place. I freeze them off only for them to come back every time. I literally told her this multiple times and she said to just keep trying. As for the scar, she misdiagnosed it as acne and prescribed me a topical cream for breakouts. It's not acne--it has no head, no irritation. It's a flat red spot I've had for over 10 years that has recently changed shape. The whole appointment lasted under 20 minutes. I left feeling completely dismissed. Terrible bedside manner. No real explanations. An absolute waste of time. I've never been more angry at an experience with a medical professional. read more

1/5 -- A Beautiful Office That Wasted My Time I really wanted to love Metropolis Dermatology. The downtown LA location is stunning -- sleek design, friendly front desk staff, and an overall great vibe. It looks like a 5-star experience waiting to happen. But unfortunately, I never got past the waiting room. I arrived early for my 1:00 PM appointment, got through check-in (which included the usual ID and insurance card handoff), and then was given a tablet to fill out patient forms. Cool in theory -- except it kept glitching and took way longer than expected to complete. By the time I finished, it was already past my appointment time. At 1:30 PM, I was still waiting when a patient with a 1:30 appointment arrived, got checked in, and was called back before me -- even though I had arrived early and completed my forms. I had to leave by 2:00 to pick up my child across town, and at that point, I realized I wasn't going to be seen at all. The result? I spent nearly two hours commuting and waiting, paid almost $40 in parking, and likely still owe a co-pay -- all without ever seeing a doctor. I left without being seen. And while I'm sure Metropolis Dermatology deserves its shiny reputation and 5-star aesthetic, I wouldn't know firsthand. Don't book unless you've got plenty of time to kill. Be prepared to fight the tablet/check-in system Budget for expensive parking $16 per 15 minutes $46.50 max And maybe bring a backup plan -- like another dermatologist across town. Sincerely, A disappointed non-patient who still kinda wants to know if the hype is worth it. read more

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Not the happiest, I will say I don't really care for their online approach or the lack of clarity on billing and horrid customer service. If you have all the money in the world and no need to worry about extremely high bills and terrible service, then this is the place for you. I went in for non cosmetic medical procedures. I had a cyst on my back that was getting worse and I had extracted it several times for it to come back. Thus, I wanted to get it removed. I asked what the cost would be and if my insurance would cover this and was given a ton of waffle about it not being their problem. Again, expected to pay for a service with no inkling on what the cost will be!!! Fair enough, insurance is difficult to deal with. HOWEVER, they could have given me an IDEA of what the cost range was! I got a whopping $300 bill for it, and see they charged upwards of 700. I can't stand doctors with this attitude, I am sorry but it is your responsibility to care about costs and make sure your patients are aware. We are in a country with terrible medical and people skipping out on procedures due to costs. If you don't want this, don't be a doctor or go to another country where it does not matter. It is part of care here. I tried to discuss my bill with them and they HUNG UP ON ME! Incredibly professional... I also did not get any bill from them in the mail or via email. I had to track it down and ask for a copy. It listed what was owed on the portal but did not show the actual bill which I had to ask for. They tried to double charge me for an office visit. Communication is incredibly awful at this place. I did not even receive aftercare instructions as I have with other places. When I went in to remove the stitches I was in a rush, trying to do so before work and they left me sitting there 30 minutes until I said something, to find out the nurses were chatting and could have helped me immediately but no one said anything. read more

Hands down the best decision I've ever made was making an appointment with Stephen Baccari. He truly is a gem, and such a great person to work with. He's personable, kind, and so supportive throughout the entire process. I am so pleased with my skin's progress, and would refer anyone his way. Thank you, Stephen, for always going above and beyond! read more

There are surprisingly very few dermatologists open on Saturday in LA county. I am fighting a skin issue for the past two months. So, i picked this one the night before and made an appointment online. The office is in the 888 building on the 10th floor. See the receptionist to let you in the elevators then pick 10th floor. Once you are inside the office, you are greeted by a lovely receptionist who gives you an ipad to fill out the information for new patient. The place itself is very clean and spacious. I was a little nervous about seeing a dermatologist for the first time, but everyone here was very welcoming. I was told my insurance wasnt covered because I was out of network and that my visit would be $170+ treatment plan. Luckily, i was prepared and surprisingly, this price is actually affordable to other locations closer to me and even with insurance. I filled out the forms and then in 10 min I saw to see a nice nurse who did my intake information. I told her about my reasons for arriving and they were very understanding. Then I met with the dermatologist who gave my diagnosis + treatment plan. I left feeling reassured that I can fight the skin issue. I will post a follow up review in two weeks. But for now I need to go pick up the prescription at the pharmacy tomorrow. read more

Dr. Julia Berman is the best dermatologist I've ever had! I'm so comfortable in our relationship and feel like I can always speak so candidly. She's also helped me understand why past treatments I've tried didn't work-- I feel so much more confident in my skin and much better informed!! I've gotten help with acne/skin picking, uncomfortable bumps and cysts, and extensive eczema. Would highly recommend :) read more

Had a small mole removed from my face and was told it would be flat and hardly noticeable after. It's been months now and it's SO much worse. It's bright red and raised. Completely messing with my confidence because it's on my face, so bummed out about this one. I am going to have to pay for multiple treatments to now attempt to fix it but still may not be fixable. Be very careful letting these dermatologists near your face. read more

Metropolis Dermatology - Large raised scar on my face - Dermatologists Near Me - Los Angeles, California

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I've struggled with acne all of my life and this is the first time that I've EVER had a completely clear face...at 38! I thought I'd never see the day! I'm eternally grateful to Jeff who got me on Spironolactone and Alma who does my facials. I'm literally so happy with my results, I could cry! They also help get rid of with cystic acne with cortisone shots which keeps me clear when I need extra help...which has been a complete life saver because cystic acne usually takes sooo long to go away and leaves nasty hyperpigmentation for weeks after...not anymore! One shot and those suckers are gone! The entire staff is amazing and I always feel so welcome and cared for when I visit. I also love that they have offices all over LA so even when I've moved, I've been able to go to an office nearby. Added bonus, their offices are absolutely gorgeous, truly a vibe. Look no further for your derm needs, you've found the absolute best in biz! read more

Metropolis Dermatology - Thank goodness for Spironolactone and Alma - Dermatologists Near Me - Los Angeles, California

I've seen Julia Berman for Botox and Dysport. She's great! Not only is she funny and approachable, but she also makes it easy to explain what you want even if you don't have the technical/medical knowledge. She was able to adjust amounts and locations of injection sites while explaining her reasoning so that I was confident in the procedure. Totally recommend her if you're worried about injections and need someone who is able to explain the process or experienced with injections and want someone who knows their stuff! read more

I waited on hold for five minutes just to make an appointment and gave up. Tried again thirty minutes later and same thing.

Do not use them. There is no way to get in contact with this office. There is no one answering phones and the website doesn't work on any browser. Meanwhile, you get bombarded with spam and erroneous bills auto generated from their office. The harassment never ends. They were paid in full years ago. Don't put yourself through this. read more

HELLO I saw Tiffany Wang again to receive laser on my chest due to acne scars and for chin and lip filler. Every time I come here I feel so welcomed and the practice itself is beautiful. Tiffany did an AMAZING job again but are we surprised? ;) Words can't describe how great she is with her patients. I didn't think chin and lip filler would do that much of a difference to my face, but boy was I wrong. I've added pictures here where you can see how slight but huge the before and after pictures are. I also added a picture of the filler that was used. Tiffany was so gentle with me and made sure to check in and see if I needed any breaks. Surprisingly I did not need any breaks but probably bc she is so good at what she does. I feel so much more confident with my side profile and face overall my face feels way more balanced, and in harmony with each other. I will be coming to Metropolis Dermatology again and again. And will definitely be getting my chin and jaw filled every year. Look at the difference! read more

Metropolis Dermatology - Dermatologists Near Me - Los Angeles, California

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I did not pay for any service here. I'd be happy to make amends to my review if/once I do, but the reason for this is that I made an appointment for a consultation online, and no where in the website does it mention a $175 or something consultation fee. I tried checking again right before writing this review, and there's nothing. So what ended up happening was I took some time off of work, went to the office (btw parking isn't the easiest in this part of downtown LA), and then when I showed up, that's when the receptionist told me about the $175 consultation fee- which is NOT applied to anything except for two types of procedures (I think it was botox and something else). I was asked if I would like something medical done instead, because then perhaps my insurance could cover it. But since mine was cosmetic (most insurance don't cover cosmetic procedures), this wasn't possible. Hopefully in the future they fix the website because it's super inconvenient. If my procedure is well into the thousands then $175 might be a bit more reasonable but since many facial and cosmetic, one/two-time procedures' prices aren't astronomical, $175 for a consultation doesn't make for a great start. In any case, I would've just liked to know before making the appointment and not have to waste my time. read more

Dr. Shauna Higgins is a DELIGHT. I like my providers to feel like real people. They are looking at our speckled bits, and feeling safe and comfortable is so important. I was running late (don't be like me), left in my house shoes, and ran to the office in a panic, all hot and sweaty, and she still made me feel safe and comfortable. She listened, and I felt heard and cared for. As for the office, they are also so kind and attentive. They messaged me with detailed parking information. Who else does that?? They made my life so much easier, and even though I was running behind, having those details ahead of time saved me and them valuable time. Also, they work with a pharmacy, that is really cool! My insurance did not cover one of the facial creams I wanted to try, and my out-of-pocket cost from CVS would have been $600+ and only $50 with their pharmacy! Anyway, I love everything about this office. I can't wait to go back! read more

came in for microneedling for a facial scar in 2022, my skin has gotten nothing but worse since being under their care. Several failed procedures, nothing but hell for 3+ years. I regret ever coming here. should i post the 3 year skin de- transformation glow down pics? dont let these people make you take meds you dont need and gaslight you for questioning them... read more

I had electrocautery done for my sebaceous bumps on my face performed by jinli wu. She was informative. Reasons why I give 2 stars: - follow up visits are charged. I ended up cancelling my follow up visit because they are just going to look at it and say what other treatments should be done - the procedure performed bumps are gone but left some dark spots as seen in photo. - office is not parking friendly - prices are higher than other places read more

Metropolis Dermatology - Dermatologists Near Me - Los Angeles, California

The office is nice and the staff and nurses are decent enough. It is also easy to get in for an appointment right away which is helpful. The negative is that they have a policy where if it's been over 3 months since you've seen them they make you set up an unnecessary appointment. I was trying to get a refill for a face cream I ran out of because I am going out of town for awhile. I went in a little over 4 months ago so I missed this made up window and they don't really seem to care because "policy". Their office is in a prime location in DTLA so it makes sense that they need to cover their overhead by milking their patients under the guise of policy. Make sure you are aware of this fine print and set up frequent visits within their window if you need any refills on anything because they don't make it clear upfront and won't budge on it. Also they don't validate parking so be prepared to pay $40+ if you park in the garage for their building especially if they are running behind and you are there longer than expected. read more

Took my skin from absolutely not to absolutely hot. So grateful for this team. Pro tip: if you can, take the train or walk. Parking is expensive and sparse read more

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Received regular microneedling and RF treatments here and was told inconsistent treatment results by a physician assistant and the dermatologist. I came in for acne scars but I didn't feel like they cared to understand my skin concerns (tan skin, scar depth) and would move fast to schedule treatments that didn't help me. At my last session, The dermatologist told me that I would not see any improvement which was disheartening to hear. read more

I believe the doctor name is Julie or Julia I had small cyst in my face on my lower eye when there they charge $170 constitution and then they charge me $80 for shot but is been 3 days and I still have the same thing I think the lady that help had no idea what's she was doing or was afraid to take the cyst out never experience this ppl from LA try somewhere else specifically if is for ur skin. read more

Metropolis Dermatology - It left a red stain has been there for 3 days - Dermatologists Near Me - Los Angeles, California

Stumbled upon Metropolis a few years back when my daughter's eczema took a turn for the worse. The PAs and MDs have been so helpful in getting her through her first bad episode. Now that she's a little older her condition has come back and needs the help if something other that creams and ointments. Hopefully the Dupixent will help. read more

Metropolis Dermatology - Waiting room. - Dermatologists Near Me - Los Angeles, California

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Highly recommend!!! Dr. Yim was soooo friendly and knowledgeable, the staff had amazing service, and the office is beautiful and state of the art So glad I came here, thank you Dr. Yim!! read more

The service is beyond expectations, the staff are friendly, and the team is highly informative. The decor in the facility is pleasant and it feels less of a doctor's office and more or a cafe more than anything. Bravo read more

I came in with chronic adult acne and saw results within 1-2 months of consultation, acne facials and prescription/office brand skincare products. Doctor Wang knew exactly how to treat my skin and Alma, my esthetician was so knowledgable and friendly. Metropolis' skincare products are a lifesaver and are gentle, yet very effective. They are the only products that work for me after trying an exhaustive list of other trendy/popular/expensive/drugstore skincare. Highly recommend! Thank you Metropolis Team~ :) read more

Tiffany Wang, PA-C provided exceptional care and did such a great job during the entire process of removing my hemangioma birthmark via Derma V. She was so friendly, professional, and knowledgeable. I was really nervous about the treatment area being prone to scarring as a person of Asian ethnicity, but she took the time to fully address my concerns and made me feel comfortable. I also appreciate that she took things at a pace where the integrity of my skin would not be compromised. The treatment itself was not painful at all, and each session was very quick. Tiffany was so kind to follow up with me after our sessions to see how I was healing, to ensure that everything was going smoothly, and to answer any questions I may have had. You can tell that she is very passionate about her work and cares about her clients. I have one more treatment to go, but am so happy with the results so far as they have exceeded my expectations. The rest of the clinic staff was also friendly, the facility was modern, clean, and well-maintained. I would 100% go back to Tiffany for other dermatology related treatments and recommend her to all of my friends and family! read more

I first came to see Tiffany Wang for my Botox and filler over a year ago and I've been coming back ever since! I was new to botox and filler and had quite a few questions coming in. I really appreciated that she took her time to educate me on different treatment options! I never felt rushed and was able to feel confident about my skin care decisions! Tiffany's professionalism and kindness allowed me to feel comfortable through all my appointments and I'm so thrilled with the results! My skin never has looked better thanks to her hard work!! Now, whenever my mom comes to town, I even make appointments for her to see Tiffany too! Needless to say, my mom loves her natural botox results and we're both repeat customers now!! read more

Unfortunately, this dermatology practice failed to inform me that I was making an appointment with a physician's assistant and not a doctor. I took time out from work, and paid for parking downtown to make this appointment. I ended up walking out because I am looking for care from an experienced doctor. I don't see how this is ethical for this office to fail to inform patients that they are not seeing a doctor. read more

I had a lot of difficulty booking an appointment (by phone and the online website system), but once I met with the team for my check up, they were very friendly and professional. Thank you. read more

Last year, I was a mess. I had severe psoriasis in all the wrong places - my face, my elbows, my knees, scalp. Having this disease was not only humiliating, but also debilitating. My skin always gave me anxiety and just when I was beginning to lose all hope, I met Jeff Bonnaud. Jeff was kind, patient, knowledgeable, caring, and relentless when it came to addressing my psoriasis. Over the course of a year, we tried multiple approaches to tackle my problem - from topicals to lasers and finally (my new favorite) biologics. Little did I know that he was somewhat of an expert on biologics - which have now turned my life around. Now, over a year later, ~98% of my plaque psoriasis has gone. The regimens are working better than I had even hoped for. I could write 10 more lines about how Jeff has gone above and beyond to make me more comfortable in my own skin, but I'll leave you with this -- I just moved over an hour away and refuse to switch to a new dermatologist. read more

This place is like most dermatology/med spas out there. They're only interested in selling their latest laser treatment. Do yourself a favor. Go to Amazon or whereever and buy a device that you can use on your own for red light therapy or Photo Dynamic Therapy (PDT) as these devices can save you a lot of money. The thing is, these doctors probably know about PDT but they won't recommend this cost saving measure for obvious reasons. For me, after spending several thousand dollars here, there was no good result and they treated me like a walking ATM with no discussion about treatment or anything remotely close to medical advice. Thank goodness for PDT and red light! read more

Had a horrible experience. Had awful skin lesions but they turn me away because of my insurance. I begged them to be seen but they wouldn't even check it. I called Medicare and it turns out they were in error. Terrible terrible terrible! read more

Metropolis Dermatology - Dermatologists Near Me - Los Angeles, California