I was looking into eyebrow tattoo removal and LaserAway got back to me right away, which I really appreciated. In particular, Mariah, the agent who called me, was so kind, helpful, and informative throughout the entire process. Even after it was determined by the LaserAway nurses that my eyebrows were not the best fit for their services, she took the time to answer all of my questions and really broke everything down for me in a way that was easy to understand. Overall, I genuinely appreciated the transparency and efficiency of LaserAway, instead of being pushed into something that might not work well for me. Mariah gave me a great first impression of LaserAway and I would definitely reach out to them again for any other cosmetic services in the future! read more

Unprofessional sales ppl will tell you anything to make a sale upper mgmt completely backs them up and all mgmt claim that there is no one above them no sups no customer services for concerns It takes months to speak to anyone It takes months to render services while they charge you monthly Not recommended read more

Wow, just had a phone conversation with a woman (maybe Gina?) and it was awful. Beyond unhelpful and rude, she didn't even say bye or anything before hanging up. I hope she's not representative of the company because if this is the way an existing customer is being treated, I'm happy to take my money elsewhere. read more

Really good experience. The place feels clean and professional. Mor was amazing! She was super gentle, explained everything, and made me feel really comfortable. I'm so happy with how it turned out! read more

DO NOT USE THIS SCAMMY COMPANY!!!!! Horrid, awful people. They finance a large amount of money through any means (huge interest rates, not knowing the bank, etc.). Then, if you don't want to do all 8 sessions (or whatever "package" you "buy") or if you CAN'T due to medical reasons - they WILL NOT give you your money back, per their unethical, if not illegal, policy. They are complete frauds!! They get paid the whole amount by the finance company - then you owe the finance company, regardless of what you get done or decide you don't get done! Better Business Bureau is receiving hundreds of reports on this company. Having to take them to court. read more

I like LaserAway, with some good points, some rough points, but the reason I am not going to come back is I can't handle the constant selling. I have anxiety and just don't do well it so I need to find a new location. I always feel so pressured and I've dropped thousands here. But every time I'm in, or call in, the upsell is way too stressful for me to handle. Now that being said, I'm happy with their botox, no qualms, smoothed out my big forehead and usually lasts 3-4 months before I start looking wack. The laser hair removal didn't work on me. I even did 6 full sessions. My hair is dark blonde so I wasn't sure if it would worked. But they looked at it during consultations and told me it would, sold me the treatments. Unfortunately, I think my hair ended up being too light in the end because it made zero difference for me. Wompwomp. They have a Clear & Brilliant laser facial. They told me there wouldn't redness but I was sooooo red for 5 days and my skin was so incredibly dry. I'm thankful I did this a week before a filming I had so it wasn't insanely bad. But still a week later my skin was so so so dry. I followed all the post-care instructions putting on lotion non-stop and vaseline. I'm pretty sad about this one since I didn't see any results. I'm trying to hold onto my youth here. My favorite service I've had was the Voluma in my cheeks. I never wanted filler in my face BUT I was getting gross wrinkles under my eyes. They don't do injections there to spare your eyes from any issues...but they do Voluma in the cheeks. It's quite expensive at $1250 so be sure to watch for deals. Even the next day, I could see my skin looking better and it did help pull some of the wrinkles down from my eyes. I couldn't ask for more and am a happy customer! I need to see my before and after photos! They said this lasts two years so crossing my fingers on the longevity because I am so happy with the results. Injections in the lips were also amazing. My lips are uneven and they evened it out so nicely. Lip injections is the most painful beauty treatment I've ever had in my life and I'm on the fence if it's worth it. But goodness, the results were excellent. Service though, omggggg, I'm obsessed with the staff in the front. They are so friendly, so personable, charming even! The professionals that do the services were hit or miss when I started going. I've had no nonsense get-the-job-done people but also amazing people I chatted with and who gave me great advice. Really truly, for the last 6 months though, all of the injectors & laser techs are fabulous. But the front desk - OBSESSED WITH THEM ALL. They all deserve millions and billions of dollars of raises lol. And I know it's not on them they upsell so hard, so please corporate, stop forcing them to do this. I loved the staff but the upselling has made me go to a new place. Finally, they have an online appointment making system. This was part of why I initially went with LaserAway but it doesn't work. It double books. I've showed up for appointments only to be sent home saying the system shouldn't have booked me. Twice. You must call in for appointments which is kind of annoying, especially when they offer this service and even have an app! Oh wellz. So to sum up... Hits: Front Desk staff Voluma in cheeks Botox in forehead Lip plumping Misses: Online Booking Clear & Brilliant Facial Laser Hair Removal Upselling/Packages read more

LaserAway - i'm thankful for the tvs in the treatment rooms :) - Medical Spas Near Me - Los Angeles, California

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location: Victoria Gradens, Rancho Cucamonga. Tech: Sarah K. 07/07/25 Sarah was incredibly thorough. I could tell a difference in her work compared to the other techs I have worked with for facials. She's great at listening and giving advice. Thank you, Sarah read more

I've had little to no results after nearly two years (20 months) of treatments. I previously had laser tattoo removal elsewhere and saw results within a month, so this has been very disappointing. There are numerous reviews online raising similar concerns. I've contacted this location multiple times requesting a refund and provided photo documentation, but I haven't received any response or acknowledgment. At this point, I'm having to file formal complaints and pursue small claims court because the services promised were not delivered and the results have been minimal. Based on my experience, I do not recommend this place. read more

Location: Hermosa Beach Service: Hair Removal I loved my entire experience! Huge shout out to Ed and Lily for making me feel extremely comfortable from the very beginning, the consultation, until the very end! My nurse, Natasha was such a joy as well! She made me feel absolutely comfortable and talked me through every single step. I would 100% recommend to anyone who is interested in hair removal! read more

I spent $2800 on treatment and hardly noticed any results. I contacted LaserAway to get some treatment regarding some minor box scars on my nose. During my consultation, I shared some pictures to the dermatologist (see in review) to get some advice on what treatment would be best. They heavily encouraged the RF micro-needling treatment. Wanting to trust the professionals medial expertise, I agreed to 3 sessions which WITH A DEAL, came out to $2800. It's now been 5 months since my last (3/3) session, and I don't think anything changed. I waited months to write this review hoping that the results they promised, would be seen, however sadly the only thing I've noticed is the cobwebs on my wallet thickening. I'll attach photos of my scars (taken today 3/14/25) and I'll let you decide if you would spend $2800 on this. The staff was very nice and the establishment was run professionally, however the price and results do not add up. read more

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Every time I go there, everyone is so welcoming and nice, last night I dealt with Nurse Aure, she was so informative and kind, and I am so happy with my results! read more

The quality of customer service at the DTLA location is honestly, embarrassing. I attempted to book an appointment same day, several hours in advance; however, the first girl named Justice that I spoke with, appeared to be pleasantly accommodating, and went ahead and booked a same-day consultation for 1pm and service treatment at 1:30pm. I inquired about pushing my appointment back an hour shortly after booking the original appointment and requested for my original appointment to be held just in case they would not be unable to accommodate my postponement request . I was told that it should not be a problem and that they would call back to confirm whether or not a later time was available. instead of doing what I asked they gave away my original appointment and disrespectfully offered to confirm a service that I never requested. I attempted to seek clarification on what happened with the original appointment and a lady named Erica got on the phone and was extremely rude and passive aggressive. She let me know that they were fully booked when I asked her what happened to the appointment that I had booked? She told me I did not have an appointment It was only a consultation so I asked her did Justice lie or is there a mistake in the booking system and she kept repeating herself like a broken robot. I let staff know that I was attempting to book a service prior to my birthday and I would not be able to come in on a different day because I do not live locally and just wanted to keep the original appointment that was already booked and confirmed staff passed around the phone multiple times and appeared to be completely clueless and unprofessional. In my opinion, I feel like the appropriate thing to do as a Customer Service service representative would have been to be apologetic about the misunderstanding and attempt to accommodate or reverse the mistake that they made instead of being passive aggressive and repetitive. read more

I have to say huge Thank you to Erica Huckaby, she made me feel like a cared for patient after voicing out my concerns. Front desk can have a sales like approach to customers, but very kinda & supper complementary to the patients. sometimes when you're looking for a good deal, LaserWay never shy away from making sure that you're able to afford your treatment in anyway possible by talking to them. They will offer you water and coffee or tea and they tend to have constantly have events and discount sales . When it comes down to the nurses and injectables I really enjoy their personalities and expertise in making sure I'm getting the proper treatment. It is a very clean and aesthetically pleasing facility. They are always able to fit me in last minute at least a day in advance and I always end up leaving happy with results that last. this is my favorite location to come to, although there is no parking. There are a lot of parking lot around the area. I highly recommend this place for injectables. I've never tried them for Laser but it is a great facilitated to checkout if you are around the area. Again huge thanks to Erica at front desk & Diana the nurse! read more

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I just had a phone consultation with one of their consultants and honestly, the experience was pretty disappointing. The person I spoke with came off as rude and a bit arrogant--she refused to answer any pricing questions, and when I mentioned my treatment area was underarm, she insisted it was 'arm' without explaining why. I was also asked to hop on a Google Meet to show my arms, which I wasn't expecting at all since I thought it would just be a quick phone chat. Overall, I wouldn't recommend them based on this experience. read more

I went there do Thermage， and that was worst experience ever I had. Here's an English translation of your description. They basically offered no service. When you arrive, they just have you wait in the lobby and don't even help you wash your face before the treatment. The water in the restroom is freezing, and they only give you one shabby towel to use. Another issue was that when I asked the nurse about the Thermage machine during the treatment, all she could say was, 'It's the latest model,' and knew nothing else. I screamed a few times from the pain during the procedure, but the nurse completely ignored me. It was truly the worst experience, and I'll never go back there again. read more

LaserAway - Medical Spas Near Me - Los Angeles, California

I started Clear and Brilliant treatments nine months ago to address my skin's pigmentation. I was told it would work and that using Retin-A and Hydroquinone would be enough to maintain the results. After nine sessions and paying $3,600 for a package of twelve, I've seen no change at all in my skin's pigmentation. The clinic offered to swap my last three sessions for a single microneedling treatment, but they also told me I would need more than one of those to see a difference. I'm frustrated and feel like I wasted my money. If you have melasma, I would suggest looking into other options. read more

The price quoted was triple to quintuple the rate of the vendor I finally selected--and that vendor has a beautiful facility and the treatment provided by a trained nurse. This is a ripoff. Check out other alternatives. read more

THE worst experience ever. Never go to Laser Away. They lack knowledge and professionalism. The staff are always changing. Terrible!

I urge anyone considering using LaserAway to do adequate research before falling for their scam like I did. unfortunately, I did not read enough Google and Reddit reviews about them before making a very costly mistake. (Go look at those, people express similar experiences and concerns). against my better judgment, I bought an 8-session package, costing over $3k, when the sales associate told me there was no way to come in for a single session. any time a business tells you that you have to buy a non-refundable package and do not get an opportunity to try the service first with a single session it is scamming you. that is a very obvious fact, and I am embarrassed that I fell for it. I have used only four of those sessions, which took over eight visits to a location to get through. I began trying to use the Santa Monica location, which was walking distance from my house. the issues began with my very first session. when they sell you the package, the sales associate informs you that getting appointments is very easy because you can request and track everything in their dedicated app. I scheduled my first appointment and received a confirmation page. when I showed up, the front desk told me they had no record of my appointment. I expressed confusion and frustration, the front desk staff explained that the app does not work, and I will need to call to make all appointments. not ideal, but doable. while I was able to get in for treatment for the first couple sessions with few issues, once I started calling, it quickly became clear that LaserAway never intended to let me use all 8 sessions. on three separate occasions, I had shown up for scheduled and confirmed appointments, only be turned away by the front desk staff after arriving, with the explanation that a nurse hadnt shown up for work that day or they were so far behind they couldn't see me at all now. Of course, I received no call ahead of time. And every time I did get in for a session, the nurse would tell me that I am not going to get any results from the laser treatment because I am taking too long in between appointments. So now my understanding is that the package I bought won't even be effective because of LaserAway's failure to meet their obligations when you book appointments. The appointments always started late, but after the third time I was turned away, the front desk staff acknowledged this fact, and insisted that I come back later in the day and promised to be treated at that time. I clarified specifically that there would be availability at that exact time. When I returned, I waited for half an hour after the new appointment time and when I was still not called back to get ready for my service, I left again. I did not give the Santa Monica location another chance after that. When I requested LaserAway to provide a refund of the unused services, it was told to me that no refund is possible. Thus, my only option was to try another location to see if I have a better experience. I gave the Beverly Hills location a chance. unfortunately, they were just as irresponsible and disrespectful of appointment times. The only positive thing I will say about the Beverly Hills staff is that they were apologetic and tried to provide a free facial service as an apology. Their excuse is that their nurses are very thorough, which is fine, but does not excuse them being unable to book appointments for adequate times. I hope that whoever is reading this is thinking very carefully about trusting LaserAway with their money. if you still want to use them, insist on a trial period or that the package be refundable. If they refuse, please use another service like ProLase where you pay per session. I had never once had any issues with other laser companies that don't force you to buy packages that they know you can't refund. Just please really consider whether it's worth it for you to be locked into to be a big contract. TLDR; pretty sure laser away is purposefully being run as a scam, so think carefully before buying! read more

I would never recommend any services here . The only thing they are passionate about is selling more services but really have no idea what services will work for each client. I did one of the most painful treatment (Thermage) and the results were not even noticeable . I call to get a refund on services I did not receive and I was told I can get some credit but not all of it . The manager Katrina is very rude and condescending when told about why I want a refund. There are so many places to go to receive cosmetic treatments I would advise to go somewhere more professional and experienced. read more

I bought a Brazilian and under arm, laser hair removal package, which I am completely satisfied with because the results did exactly what I was looking for which was to erase hyperpigmentation and dark marks from my bikini line and I never have to shave under arms either. I've also gotten Juvederm syringes which I've also loved the results of those, but I will say I'm very disappointed in the cool sculpting that I was convinced to buy. I spoke with the nurse over the phone and sent pictures of my problem area, which was my chin and they assured me I was a good candidate, but when I went to do the procedure, two of the suctions weren't even used because I don't have enough fat in that area apparently even though I was told over the phone and with the pictures that it would benefit me. I still have the same amount of extra fat under my chin despite me having a smaller frame so instead of doing another useless cool sculpting appointment, they offered to switch it out for a different treatment unbeknownst to me, I'd still have to pay the difference for a new treatment so now I'm stuck with this cool sculpting package that I bought that I'm never going to use. And after reading reviews on yelp, I do agree with them up selling even if you don't need it. The only other qualm I have is the online appointment booking process. I've booked appointments online for laser hair removal and been called hours before my appointment letting me know that they have to cancel and reschedule because there's no technician working which makes no sense. This is happened at least three times where I've been rescheduled. Also you can't book any treatment through the website or app only very specific ones and you have to buy the package before even really understanding what it is you're buying. Even the treatments that you can purchase through the app or online don't have any information on how the procedure goes or aftercare or what kind of machinery is used. This company is not as transparent as they could be, and not all of the employees are experts on every treatment so it makes the whole process difficult. How am I supposed to decide which treatment is best for me if the only way to get information is to come in for an in person consultation where they just upsell you without regard for your personal needs? This is not by any means a dig at any employees because every employee that I've ever been serviced by has been extremely professional thorough and friendly. The front desk staff, especially Stephanie (I believe her name is) are always a breath of fresh air :) read more

Honestly, LaserAway in Orange was disappointing. They try to upsell every single visit, and the nurse I got was dry with zero personality. Save your money and go to SEV instead - I went there before and it was a night-and-day experience. Better results, way better vibe, and way more affordable. read more

I inquired about their tattoo laser hair removal during their promotion last year. I was skeptical at first but my initial consult helped me decide on moving forward. I've had 6 sessions already and I have seen a big difference in my sessions. I've had amazing customer service starting from the front desk to the registered nurses. There's numbing cream applied before your session so you do have to come 30mins before your actual appointment. You get a reminder via text as well. The process is a bit painful so it honestly depends on your pain level. Parking in DTLA is tough so it's better to park at target and get your ticket validated. Overall my experience have been great! read more

This company stole $150 from me. They refuse to give any money back once you pay - even when it is their mistake. No customer service. Scammers and predatory sales. read more

Terrible experience with Hannah. Very nonchalant and gave me misleading information regarding the package I purchase and the process of my sessions. I would not recommend. After I paid, AND cancelled due to the intolerable pain, she refused to give a refund. Terrible service. All about $$ and They do not care about you - will not be back. read more

I've been going to Laser Away many years ago in Mountain View and was very happy with their laser hair removal and Clear + Brilliant services. When I moved here, I could not believe they opened one within walking distance from me. Appointments are easy to make and what I've learned is calling towards the end of the week for cancellations is the way to go if you prefer last minute bookings like me. For the most part, this location has always been clean but their bathrooms can be improved. They have a lot of promotions and are big on selling packages. The last one I bought came with some free treatments which I didn't use. In the beginning, I really did not appreciate the excessive calls and emails I kept getting from both locations - they can be quite aggressive but they've backed off since. Many faces have came and went but Jessica has been one of the originals since I started coming here. She has been friendly, helpful and very hospitable every time. Mountain View LA produced better results with hair removal. I know every body part is different with hair growth, thickness etc. and Jessica did hook me up with a bonus session which was greatly appreciated but it's a mystery to me why my results were so weak and I've accepted I'm just a gorilla. Erika did my Clear and Brilliant treatments the last few times and nurses should learn from her! There were some sessions in the past where I would request not to treat my full face but with her I get it all done. I got better results with Erika because she is very generous with the numbing cream which makes a world of a difference on pain. She is very thorough and does a great job making you feel taken care of. Almost all of the nurses I've worked with here has been great with the exception of maybe one but I haven't seen her around. I am relocating so not sure if I'll be purchasing anymore sessions for LA but wanted to share my feedback for this location and gratitude since the location has opened. Keep up the great work on client care DTLA crew! read more

lied to me about the whole experience sales rep was Amanda... She advised me that I needed Potenza and Potenza only when I went into the office they told me that I needed cool sculpting two treatments worth that was a total of $4000 The Potenza packet was $6000. I have no results and was told. That I needed another treatment plan $4000 to tighten the skin, which should've been done in the first place .they gave me every plan they had in the store and still no results. Avoid them at all costs because even if they don't see results, you still have to pay.. worst decision I ever made in my whole life. And a very pricey one.. I was told by a representative that I was gonna get a refund and I sent them to my creditors to explain what had happened and because Laser Away only gave them one code and would not communicate with them they would not give me a refund Care Credit and Laser Away credit. These creditors do not have your back when things fall through the crack., they told me that because I signed their paperwork and it stated that results may vary and may not work. Even though the representative Amanda reassured me that they would work., so now I'm left paying Laser Away $6000 with no results and I could've gone to get a neck lift for the same price. Do not go to Laser Away. It's a Big Scam and you'll never look like the ladies that work there.. I'm 55 years of age now and this is the first time I got Scammed. Way to go... Laser Away. read more

Reason I'm given them a 1 star is because you can't cancel with them if u don't use or want their services anymore. You're left with a credit. They won't refund u. They don't call you to book before your syringe gets thrown away (lip filler). They have no type of courtesy for clients. All though staff are nice but I hate how they run things just to get ur money. I wont be recommending this place. Instagram has much better places u can lookup. read more

Laser Away is the WORST! I received the IPL treatment on my chest and left with major burns that had blisters. I told the front desk that my chest was on fire so she offered me aloe but the pain was unbearable. It took weeks to heal and I'm still left with broken capillaries and even worse brown spots than when I started. When I reached out to Laser Away about the issue, they didn't do anything about it. I'm still having to pay for the service and nothing was done about it. I've gotten this service before from other companies and this never happened. They took weeks to get back with me and didn't resolve anything for the lack of professionalism and causing severe burns on my chest. Please don't buy a package from here because the services are terrible and they will rip you off in the end. read more

LaserAway - Burns and blisters from IPL at Laser Away - Medical Spas Near Me - Los Angeles, California

Wow! How can I feel comfortable to go to a place that just in the first step to get seen they are very Rude. Just received a call for my consultation the woman seemed like she was bothered and had this nasty tone of voice in which she asked me a question and I was a little confused and she seemed upset that I didn't understand her question. Then I just had this vibe from her that she was just not wanting to be helpful. Let me remind you Customer Service says a lot. Then I said you know what I'm ok thank you and she just hung up even before I finished my sentence. Will look for another place definitely. No stars if I could. read more

LaserAway is fantastic. Procedures are fast and easy. I got Botox for the first time and it was painless. The staff is very nice and welcoming as well. Book yourself an appointment girl don't play around at these other sketchy places for hair removal and skin care read more

'm disappointed with my recent experience at LaserAway. While I did receive half of a refund, I was initially charged for services that were promised to be free as part of their opening day promotions. Even after I requested to cancel, they continued offering "complimentary" services, which felt like a sneaky way to increase my bill while misleading me into thinking they were free. Although I did enjoy the services, I feel misled. The opening day gifts should have been included with my purchase, but instead, I was charged an additional $300 for a lip flip and nearly $700 for a 15-minute leg hair removal session--both of which seem excessive. The so-called "complimentary" Hydrafacial lasted only about 10 minutes, which was disappointing. I had initially planned to recommend LaserAway to my sorority sisters and friends, but after this experience, I feel obligated to warn them instead. I hope they take customer feedback seriously and improve their communication and transparency. read more

Scam alert! I bought BOGO thermage FLX treatments last year and was happy with the result. When I tried to make an appointment this week, I found out their BOGO wasn't for the same treatment as promised. They claimed the second one was just for part of the face. I should've make them spell out everything on the contract. I had asked on the phone and in email. Still cant prevent getting tricked :( Anyone got scam by this location and this lady last year? Please private message me. Update: found another victim on Yelp by this Rita B. read more

LaserAway - Scam !!!! I found out the BOGO was a bait and switch after a year. Make them spell out everything in your contract or receipts ! - Medical Spas Near Me - Los Angeles, California

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I had the honor to experience having Lady for my consultation. She really made the whole process a lovely experience and the biggest reason I decided to go through with the package. She's so caring and thoughtful and really made me feel heard. Thank you Lady! read more

Don't go here for lip fillers They used half syringe on my first visit and it was brutal And they were not plump enough they said I had to go back for the rest. The second time was les painful and bruised less. And my lips are still not plump enough for me. They try to convince you to not use it all. I don't know why. But I am so disappointed. I paid them $750 for 1ml syringe that was not all used on me. If you want real plum lips don't come here!! read more

LaserAway - This was the first day. - Medical Spas Near Me - Los Angeles, California

I would give 0 stars if possible. Bad customer service, rude, pushy on customer getting a loan. Last Friday 05/02/25 I called PatientFi to ask them to cancel the loan because I wanted to pay LaserAway directly. They said I needed to contact LaserAway. After leaving a message for Hayley, she called me back. She treated me disrespectfully in my opinion for a service person. She wanted me to continue with the loan even when I told her I was not happy with the terms and wanted to pay directly. She got angry very fast and continued to say "what don't you understand ", "Is there someone else I can talk to". I am a professional woman, yet she tried to make me feel unable to handle my own situation. She raised her voice and said she had other two people waiting for her. Almost like my issue was not important; she is the one calling me. Then she abruptly hanged out. Completely unprofessional and rude. I sent a message to the receptionist asking for Hayley's last name and was never given to me. I then started thinking, why do I need to continue with my treatment for tattoo removal with a place and people that treat me like that. I'm spending a lot of money for this. read more

I definitely do not recommend this company they pressure you to buy these expensive plans before you even have an appointment scheduled. the people that sells you these plans have no knowledge of the procedure. The lady whose name is Jill told me to do one thing and when I get there I shouldn't have done what jill told me to do. They are not on the same sheet of music. When I walked in, they wasn't the friendliest people at the front desk and then the lady that was going to do my procedure was very nice was very nice but the room was not welcoming at all. Nothing on the walls. It's like they put me in a broom closet. I didn't have anything done that day. I wasn't comfortable I want a refund and they are really putting me through. I paid 1471.00 and never had anything done and they won't give me my money back. my credit company is fighting to get it back. this place to me is not worth your time or money. read more

Marcel did a great job with the treatment! I was concerned about pain and not painful at all...Caitlyn prepared me for procedure and was informative and eased my concerns. Shayna was quick to set up, follow up and text me details! The team works well together and I look forward to results in 4 weeks. Much easier procedure than I anticipated! It's been about a week a I notice improvement in the tightness of my skin and neck... I recommend Laseraway Santa Clarita Valley for the micro needling procedure.... read more

I spent so much money on treatments and noticed absolutely nothing. I also feel like it ended up making my hair grow back more. such a waste of money and so disappointed. read more

Update: The resolution wasn't a resolution. You guys only decided to refund me back the "unused package" when you guys falsely advertised/promised complete removal of a 4 letter word. 1. I got confirmation through phone 2. I got confirmation through counseling when they saw my tattoo. In result: I said sure, I will come in and begin the treatment. It's just amazing how you guys do your business over here in DTLA when you guy fail to provide service, you guys act clueless/oblivious. Even more absurd is that one one of your worker just wanted to sell me another package, rather than addressing my concern. Instead that idiot was trying to strongarm me so I can purchase another package by saying "this is a limited time discount" and if you don't get it today you won't be able to get your 2nd package to remove your tattoo" FFS, that "package was $100 more expensive than my previous package". What kind of "Discount" is that. F**** money hungry company. Can't even take responsibility for your first mistake and the funnier part is that when I addressed this with evidence with my receipt on the 1st package that idiot changed his words. So planning ahead, I decided to purchase this "strong-armed deal" for now but not use it until I get my 1st problem resolved but they did not want refund my money. They just refunded my "unused 2nd package". You guys are something else. read more