Y'all know I don't dole out the 5 stars lightly, but when an experience with a business is…read moreexcellent from the first phone call to the final receipt and an earnest 'we hope to see you again,' a perfect rating is earned. From the moment Rhonda answered my call I had confidence our foray into document shredding with Paper Cuts would be great. Rhonda answered the phone and had the most calm, clear professional voice I've heard in a veeerrryyy long time. She genuinely sounded pleased I had called and was a potential client. She answered all of my questions thoroughly, booked my appointment to witness my documents being shredded, and confirmed I had all my details and instructions before finishing the call. On the day we arrived, with our 7 banker boxes of material to shred, Stacey greeted us at the drive up gate. She smiled, introduced herself and asked if we had been there before. We said no, first timers. She saw our 7 boxes, confirmed that was all, then got a trolley to unload the boxes. When I tried to help she said, 'I'll take care of it, no problem, but thank you.' Then she asked us to follow her inside and wait behind a safety line while she wheeled our boxes to the other side of a HUGE industrial shredding machine. If you enjoy shows like "How It's Made" you can understand my enthusiasm for this "opposite" contraption. Stacey then returned to walk us through the steps our documents would pass through and said we were welcome to take photos and video as we go. She warned the machine is loud and offered ear protection, but we both declined. THEN the excitement began! We watched through a safety shield as Stacey opened a door and began dumping our boxes in, one right after the other. No hesitation, just dump, dump, dump. When she was done dumping, she closed the bin and rejoined us to walk and show us the path our documents "rode" along the machine - SO FASCINATING! The machine wasn't as loud as I anticipated and we were able to hear her fine as we strolled and listen at each description. At the end, all our little pulverized pieces of paper joined the other compacted pieces from many previous shreddings, compacted into a tight wall of pulp. As we marveled at the wall, Stacey told us that the best part is all of that shredding is that it's then given to a company producing toilet paper!!!! LOL We LOVED that for our old documents! Stacey asked if we would like to keep our boxes and by the time I had the back hatch opened on the car, she had them stacked and ready to load. This gal has HUSTLE! Quick like a bunny! After we were done in the shredding area, Lionel came out to confirm our price and take my credit card payment on his handheld Point of Sale machine. 'Oh! I thought I would get to meet Rhonda.' 'Sure,' says Lionel, 'She's in the office, would you like to meet her? Follow me!' Into the office we went and met others on this great team. Rhonda emerged and greeted us warmly. We told her how much we enjoyed the overall experience and how she was the first step in that and how it would be so lovely if more businesses were as professional as Paper Cuts. Lionel processed my payment. 5 banker boxes of shredding is $60($50 if you don't care to witness the shred) then just $5 for each additional box. So our total today was $70. VERY FAIR for peace of mind! He handed me my receipt stapled to a signed/dated Certificate of Destruction. What a great final touch! We bid everyone farewell and immediately started thinking about how this great venture into shredding will keep us up-to-date with our files in the future. No more storage for 15 years, wondering how our little home shredder will handle such a mass exodus of no longer needed documents. We have Paper Cuts! Cheers! "CC"

This is a Five Star establishment. Easy to find, easy to park and unload…read more.. These folks are so nice and accommodating, we made an appointment to bring 8 stackable bins to unload into their bins and it could not have been easier. I think it took longer to thank all the employees over and over than it did to get in and out of there.... Highly recommend to anyone who needs document shredding and I believe they do house/business calls BUT do call them and ask! I will be recommending Paper Cuts to anyone looking for document shredding....... Simple and easy!

Excellent customer service, professional and courteous staff, both staff were extremely…read moreknowledgeable and accommodating to the needs of the customers. I appreciated how fast and efficient the livescan service was.

I called their number. The phone call was picked up. My questions were answered. Walked in with no…read moreappointment for fingerprinting and the service was quick, professional and accurate. The cost of the service was at a better rate than normal. Also helped with the printing of necessary documents. I will definitely return and recommend.

This is a hidden gem in the valley. No appointment necessary. Had 4 computers with hard drives…read moreintact. Needed to have the hard drives shred for security. Technician quickly removed drives and after paying nominal fee, walked me over the the machine to watch the drives get demolished. They took the machines for recycling or waste. This is a perfect, EASY, SAFE and SECURE solution. Highly recommended.

Great service for hard drive shredding. Reasonable price and fast. Will absolutely use them in the…read morefuture.

I see why people love this place. Most other places were charing $1/lb. They charge .49 and will…read morehelp bring your items from thr car. They weigh it in front of you to confirm and there is a camera in front of the shredder so you see them shredding your belongings. I called ahead and they confirmed no appointment was necessary. We had about 97 lbs of old paperwork to shred and are very happy with their service!

Went to Shred Time near LAX to get rid of some old documents, and the whole process was incredibly…read moreeasy. From 1 to 41 pounds, it's a flat $20, with an extra fee after that, which felt very reasonable. As soon as I walked in, someone met me at the door, took my bag, and placed it on the scale right in front of me so I could see the weight. Super transparent. Then they had me watch everything being shredded live on a TV screen, which was honestly such a cool and reassuring concept. The place was clean, the staff was friendly, and I was in and out within minutes. No hassle at all. Def will be back AND will tell others!

Easy to reach and set up appointment. They showed up on time and took care of business quickly…read more Very positive experience.

Total Shredding did a great job! On September 3, 2024, I made an appointment for the content of my…read moredad's storage compartment to be shredding. It was where he stored his medical/legal/IRS files, many that he kept far longer than he was required to. Total Shredding kept me informed by text of their arrival time. They were on time. The guy worked so hard and was so fast even in 100 degree heat at 1030am. The storage room was an inside unit so it wasn't like an outside unit he could just drive up to and start loading into the shredder. There were 63 bankers boxes carried out and loaded into the shredder in less than an hour in a 100 degree heat. He shredded the boxes on site and when it was done he gave me the total number of boxes shredded and the total($464). Very reasonable. Then Amy called me to confirm my email address and sent me the certificate and receipt. This was not only the lowest quote, but the fastest shredding quoted, on site in my presence. I would not hesitate to hire Total Shredding again and highly recommend them. BTW, as all the other shredding companies who gave me a quote, they do not shred the boxes.

Im am SO glad I finally made it to get rid of all the mail I let pile up. I went around 12:30pm…read morelast Tuesday. It was difficult to park, but you can get away with double parking if you don't block driveways and leave enough space for big trucks. There were two people in front of me in line and I was still in and out within 10-15 minutes. The price is now $15 per box! It took less that 5 minutes for my mail to be shredded. I had two recyclable bags. One full, the other not so much. The gentleman at the counter was kind and swift. You can also see him shred the papers for those of you who worry about that.

On September 3, 2024, I made an appointment for the content of my dad's storage compartment to be…read moreshredding. It was where he stored his medical/legal/IRS files, many that he kept far longer than he was required to. Total Shredding kept me informed by text of their arrival time. They were on time. The guy worked so hard and was so fast even in 100 degree heat at 1030am. The storage room was an inside unit so it wasn't like an outside unit he could just drive up to and start loading into the shredder. There were 63 bankers boxes carried out and loaded into the shredder in less than an hour in a 100 degree heat. He shredded the boxes on site and when it was done he gave me the total number of boxes shredded and the total($464). Very reasonable. Then Amy called me to confirm my email address and sent me the certificate and receipt. This was not only the lowest quote, but the fastest shredding quoted, on site in my presence. I would not hesitate to hire Total Shredding again and highly recommend them. BTW, as all the other shredding companies who gave me a quote, they do not shred the boxes.

Does not accept individual drop-off for shredding as of 7/31/26. Wasted trip. This should be…read morementioned on web pages.

Very unorganized and horrible customer service. They also picked up boxes for shred they weren't…read moreauthorized to and then blamed our company for their mistake.

Thx so much for coming to our property and expediting shredding all of our heavy boxes that we…read morecould no longer lift ourselves. We appreciate your sense of urgency and efficiency and professionalism, and thank you to Joel for his very respectful attitude.

Agent booked a visit to my home for shredding. On the day, I stayed home all day to wait for the…read morecrew. No phone calls, no return message on Yelp. Fortunately I heard from the owner, there was a mixup and they are going to fix it. So, hoping for a great experience later in the week. I will update this review later.