1. Shredding Services of Texas

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Abilene, TX

Shredding Services of Texas

5.0 (2 reviews)
Closed • 8:00 am - 4:00 pm

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Republic Services Abilene

Republic Services Abilene

(19 reviews)

I've had mixed interactions with Republic Services. Generally the trash is picked up on time and…read moretheir pickup is not the cause of trash on my road. The time one of their trucks hit my mailbox, their staff handled the repairs politely, if a little slow. Job done well. Their administrative processes and training could be a lot better. I use their auto payment system tied to my credit card. I do this to minimize the time I spend paying bills. Apparently about three months ago my credit card declined the payment. I'm not sure why yet, but I've had it happen before and the reason was not always my fault. Anyway, I'm sure I got emails about this, but since when i do open emails from Republic, they say "Thanks for the payment". Since that missed payment, they have drawn three more payments, the latest just this week. This week I also got a call from them saying they'd be picking up my trash on Wednesday, which is a day late, so I said "thanks for telling me." Apparently the call was to tell me they were removing my trash bin, a 1.5 yard trash bin. I clearly misunderstood the call, the caller did not expand on the reason for the bin being picked up, or confirm that I understood they were picking up the bin, not the trash. When I called about the bin missing, I was told it was removed for non-payment, and when I asked why they had not just billed for the balance due when they took any of the next three payments. The answer didn't make sense, but I basically understood that is was because of processes internal to Republic. I talked to three people trying to get my bin returned ASAP, knowing since it was the Saturday before Christmas that I was tilting at windmills, and I got what I considered reasonable responses from the first two. The Senior Representative that I talked to about when I could get the bin delivered made me feel like she thought the situation was all my fault and not the fault of their system and processes, making me feel like she was annoyed with my call. Net net, I think I deserved and deserve a phone call on the topic of the bill before this bin removal. Mixed representative response. No action to make sure this does not happen again.

Chuck Hash is the best. He goes above and beyond. Especially for my elderly mother. she can't get…read moreher trash to the curb. He always takes it to the curb and then puts the fan back.

Shredding Services of Texas - shredding - Updated October 2026

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