How do you tell a great business from the rest? Answer: How they treat others when no one is…read morelooking. A couple of years ago, I was a student working on a research project and needed a few 5-drawer industrial filing cabinets, at the lowest possible cost (limited budget).
In my quest, I went to every retailer in town - office depot, staples, heritage, and source - and was told the same tired line - no, we don't do small sales; no, we don't offer discounts; no, we don't deliver; no, you can't pay later; no, we don't have special deals for students ... I was made to feel like I was not worth their time .... get the picture?
At my wits end, I went to the last store on my list -- IMPACT Office Furnishings -- these guys were located in "rail town" (commercial drive/ powell area) -- and believe me, I wasn't expecting much (downtown eastside). After I explained my situation, and limited budget, the owner was interested, receptive, professional, and efficient ... he made me feel welcomed. In fact, not only did he offer me a fantastic discount (cost), he didn't ask for payment right away (pay later). The furniture arrived a few days later in pristine condition with a highly professional delivery crew. As soon as I got the funds, I paid in full ... a couple of weeks later.
To this day, every time I drive by the IMPACT office furnishings store on Grandview Hwy & Boundary, I think of how altruistic - and willing to help - the owner was. The value of this business comes from their integrity, honesty, and sound business practices that put humanity before profit. Believe me, my other reviews (yelp restaurants reviews) are brutally honest criticisms ... but here, it's nothing but well deserved praise.
I highly recommend IMPACT office furnishings - they were there when I needed them, did so willingly, and had no expectation of reward or recognition. Think about this, I am writing this review nearly 6 years after the fact, and to this day, I still remember how well they treated me.
IMPACT Office Furnishings - a class act.
UPDATE: I checked out their website, and here is their customer testimonials ... universally positive.
http://www.impactoffice.ca/testimonials