I love this store. Great range but the staff are what really makes it. The team here just have a brilliant service orientation. Big shout out to Jon, Jessie and Najade for getting my boots and bindings back in operation today. Thank you, legends the lot of you. read more

Amazing boot repair service by Jay. Broke the boa cable on my ski boot and despite being a snowboard shop Showcase was able to get me back on the hill in no time. Jay is a super friendly, knowledgeable guy with a great energy. Went to 5 other shops before this and no one was able/willing to help. Thanks Jay! read more

Chris is the associate who will listen to you and help you get what you need!! He helped me with my insole for my boot. It was too arched, so he knew exactly what I needed. And even trimmed down my insole for me! They have great service at this shop! I would definitely recommend you to come here if you need anything for snowboarding! read more

We came here looking at the snowboards. Ryan was kind enough to help us. My husband wanted to purchase a snowboard, but we had already rented our gear. We didn't pick it up yet, so Ryan told us that we should look into possibly cancelling our rentals and getting a gift card to use at showcase. We thought that this wasn't possible, but after making a few phone calls and visiting Carleton lodge, we were able to get a refund on our rentals. That meant that my husband was able to purchase the snowboard that he wanted. Ryan was very knowledgeable on the different boards and explained why. He was able to explain the conditions that certain boards were good for. I also decided to purchase a pair of boots for myself as well instead of renting them. I tried on a couple different shoes. One of them was the vans and it was a little tighter than most shoes. I decided to get the Cadence boot in black. It was the most comfortable. I was also able to get a pair of gloves (burton) and pants (burton). Overall, if you are looking for snowboard gear this is the go to place. Worth the fact that the staff is very helpful and friendly. That is something that is sometimes difficult to find. Decent prices considering you are in whistler village. Definitely stop by here for any gear that you need for snowboarding! read more

Aiden was so helpful! Greeted us at the door and walked us through all the options. So knowledgable and made the experience great!

This store has changed a bit, so I thought I would update my review. They remodelled the clothing section for men and women. The clothing is mostly outwear now, and the way they have it displayed, it looks a little crowded. They added some kids' clothes too. In my opinion, this detracts significantly from Showcase's "cool factor". The casual clothes are pretty much gone, but I heard from one of the employees that they are getting more casual clothing in for the summer. The store is composed of four small areas. As you walk into the store, they have some sunglasses, goggles, and Go Pro stuff in the front and to the left of the register. All the outerwear behind the register. Gloves and accessories are to the right, In the last area, furthest to the right of the register, you can rent, and probably buy, a snowboard. ( I don't board, so I don't go to that section much.) I bought a Volcom Gortex jacket from Showcase. If you plan to ski or board at Whistler, I suggest that you just get the Gortex. Something else might be as good as Gortex, but why risk it? So far, I haven't found anything that worked as well when standing/skiing in the rain, or very wet "coastal", snow. I was very pretty happy with the jacket overall. I like the colour and it was a good price. I can't remember the name of the guy that was helping me, but he really made the sale. He showed me a lot of options and told me about the different jackets. I was going to "think about it", and he offered to put the jacket on hold for me. I came back with my current jacket, just to make sure everything would fit in the pockets without looking too funny, and I ended up purchasing it. I think without that one guy helping me, I may have just waited until next year. I appreciated that he was interested in selling me something. The other people in the store really didn't say anything to me, except when one of them rang up the jacket. You still get 20 percent off most full priced merchandise (like my jacket) with a season pass. I think you get some sort of discount with an edge card too. I am still giving Showcase four stars, because I still like the store, and I consider myself "a fan". I miss the casual clothes though*, and the store really has a "stuffed to the gills" feeling right now in the outerwear section. Sells: Snowboards Accessories for snow sports Clothing (snowboard focus, but can be used by stylish skiers) Causal clothes Rents: Snowboards read more

Showcase Whistler - This is the storefront of Showcase. Whistler Village. - Ski & Snowboard Shops Near Me - Whistler, British Columbia

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While snow boarding over the Presidents Day weekend, there was no new snow for a week and no new snow while i was there, conditions were very icy over the entire time. The conditions were so bad that my snowboard bindings broke each day for the first 3 days! Granted my bindings are old too but, all 3 days the plastic strap that you tighten down to strap in broke. The first day it broke i took it to some place where my friends were renting their boards from. They did some quick fix by cutting the strap where it broke and drilled a new hole to hold it in place, it broke the next day (Day 2). I took it to another shop and asked if they had a replacement strap for the board, they pointed me toward Showcase. I took my board in, they installed a new strap (lateral side front foot) and off i went. The next day (day 3) the medial side front foot strap broke! Man i was 3 for 3! Took it in again and they replaced that strap as well, all free of charge! Tyler was very helpful and enthusiastic, i thanked him profusely and asked if i could give him a few bucks for his time, he just replied, "No, we're just here to help." Truly a life saver, i spent the last 2 days snowboarding without any more problems! That was the end of MY problems but the next day (day 4) my friends binding broke too! Except instead of the strap breaking he lost the toe cover strap and the ratchet part of the binding. They just charged him $10 for the parts! Thats pretty damn cheap, I was expecting it to be much more! Im guessing part of it is that they are an authorized Burton shop, so they have all the parts on hand! Showcase is located neer the base of the Blackcomb gondola, maybe a 2 minute walk. I highly recommend going in there if you have problems with your board. I think that you can also rent (test ride) many of the Burton boards from there to try out some if their more popular boards, it's much better than getting cheapie a rental board. I'd assume it would cost a little more but at least you get to try something you might want to buy in the future, i mean how can you purchase a board just on the specks or by what other people say about it? Everyone rides differently and wants something different. I highly recommend stopping by Showcase for any of your snowboarding needs the staff is very friendly and helpful and they fix, repair, adjust, or replace parts for next to nothing. read more

Great products, excellent service and discounted price. Buying in the village was a great choice. We came in looking for advice on buying new snowboarding boots and first spoke to Michael. He was a rarity, when he heard how many specific issues I had he advised me to talk to Jay who had the most experience in the store. That advice meant we had to leave and return the next day to get the right help. Wow - who does that to help the customer? Michael was honest and helpful, we thanked him for the recommendation. We spoke to Jay and he had a wealth of knowledge backed up by practical advice. I wanted a snug low foot fit and a looser upper fit. I have very thin, easily bruised skin so comfort was a must, plus I have a flat arch...and so on.. Jay was an active listener and expert. I left the store with Burton Ritual boots, memory foam inners and an arch support plus independent upper/lower lacing. Oddly I ended up with the same boots as my husband. read more

I cannot emphasize enough what an absolutely amazing shop this is in every way. I came up here from LA on a boarding trip, and on the last day I debated for several hours on a new board. I was helped by a guy (I think his name was Luke), who was just super down to earth, very knowledgable, and not pushy at all. After much deliberation, I decided to pull the trigger and bought a new Never Summer Cobra from them. It was my last day in Whistler, and I had been shopping at other places for gifts for friends back home as well. In the midst of being so excited about my new acquisition, I went full-blown-stupid, and left behind a bag full of small gifts that I had gotten for my girlfriend at the shop. I went to my hotel, checked out, hopped on my shuttle, and headed to the airport. It wasn't until I reached the airport that I realized that I had left behind the bag of gifts. They were very specific, sentimental, and couldn't be found elsewhere. I frantically called the shop, and they confirmed that I had left the bag there. I asked if there was any way that I could pay them to ship it to me, and they spoke with the manager, who said that they totally understood and would ship it to me at no cost. Last week, my package arrived intact, and I couldn't be happier. That is customer service at it's finest, and definitely going above and beyond. I was already impressed with them from the get go, but what they did for me really just confirmed what an awesome shop this is. Thanks so much Showcase, and thanks for the killer new board as well!!! read more

Unfortunately I didn't buy anything here, but it wasn't for a lack of effort. I've been looking for something between my windbreaker and my North Face blizzard, -40* C, down and puffy with fur lining jacket for some time. Went here to see if there were any offerings that suited my taste. The sales guy was super helpful. Really nice and had me trying on/showing me just about all they had in the shop. Lots of the jackets were just too far out there for me, and the two that did look normal didn't fit quite right. The wife also had fun shopping around and they had a great selection of street clothes and few metric tons of snowboards as well. Clif notes: Great shop and staff. read more

These guys were great. Very knowledgable and friendly. I was in and out of there in 30 minutes with a board and a bag - I wish I could remember their names to commend them. I would definitely recommend this place. Also the price seems fair and the location is perfect. read more

Huge shout out to Ryan! He spent a ridiculous amount of time with me to make sure my board boots were sized correctly. Legend, will definitely be back. read more

Amazing service from a great guy named Tyler. I started in the store with the intention of grabbing a lot I gear along with a new Burton Custom. After browsing the helmets, I was forced to engage with a taller male employee who seemed more interested in hitting on any female customer walking by and dishing out condescending advice than being genuinely humble and helpful. I asked him what's a great helmet, for someone experienced, and he answered with "anything that fits" and "we have a terrible selection right now." Encouraging. Anyways, after that awkward engagement I walked over to the board wall and was immediately greeted with a smile by Tyler. I told him what I was looking for and that many stores in Vancouver are having their season end sales, as the prices at Showcase didn't seem competitive. Tyler said not to worry, he'd work something out for me and continued to give me his happily undivided attention for over an hour. We shopped boards, of which the exact one we settled on wasn't in stock. No problem he said, a truck was coming from the warehouse later that day and he had his manager Ashley push my board to the front of the order, guaranteeing my delivery that night. We then shopped bindings and boots all the while Tyler was clearly giving me expert and personal advice on what to wear and how to tweak it for my riding style. For example, I didn't know boots need to fit tighter than normal to account for their eventual expansion. Tyler is clearly someone who enjoys what he does and you can tell his passion and his job are conveniently merged. I couldn't believe the service I was getting and just wanted to leave this message here to thank him for his effort. Here is a guy I would have no hesitation promoting to senior management, he knows both his stuff and how to please customers. I ended up going for a board, bindings, boots, pants, helmet and first layer ninja pants and it was a price highly competitive with shops in the lower mainland. Would have no hesitation recommending this place and especially Tyler. If you manage to go and he's not on, try asking for the guy who looks like Jonah Hill (sorry, didn't get his name and he does remind me of Jonah Hill) he was hilarious to be around as he was entertaining his customers and cracking jokes about his experiences while also giving custom tailored advice. read more

Great customer service and a large selection of snowboarding equipment and accessories. Dylan in the snowboarding area provided excellent customer. read more

I stopped here today for Burton EST hardware - the guys working the tuning/shop area greeted me quickly after I arrived with my bags. They were really helpful, gave me some pointers in setting up my bindings and even gave me the hardware for free! Skateshop/DIY feel in Whistler, I bought a shirt on my way out. Seemed to have a huge selection of boards, bindings, clothing, softgoods, etc. Great shop! read more

I have never in my life had such amazing customer service. Jon spent more than four hours with me, fitting my boot precisely to my foot, and then re-adjusting it over the week. He's like some crazy boot-Jedi-master or something; the guy is freaking brilliant. He actually cared that I was happy with my purchases and worked with me to make my gear fit precisely to me. Now, I have boarding boots that are ridiculously comfy. I had no idea boots could be THAT comfy - as in, I could wear them all day, without any issues... that's freaking nuts! Jon was super fabulous and made me laugh the entire time I was there, and educated me on all sorts of ridiculously amazing things. I'm definitely going to continue buying all of my gear from Showcase in Whistler. Everyone there is knowledgeable, patient, genuine, and just solid. Go here if you need anything - you won't regret it. read more

So.... As a authorized Burton shop, Showcase stepped up to the plate. As I was shredding Blackcomb, my CFX strap finally took a crap. As my trip was still in full effect, I needed to get this fixed pronto! I hit up Showcase and D-Jax (i think. It was D something') hooked a brotha up. Either Burton's customer service rocks or Showcase Snowboard Homies are the Best of the Best when it comes to Service! This place gets my vote! read more

This is one of my favorite shops! I bought a couple really cute things from here. I got a nice light weight rain coat and a cute flannel shirt. Best part is, if you have an Edge Card you save 20% off full priced items. SCORE! read more

Repair shop folks are super helpful and can repair anything. They just saved the day for me!

Awesome group. They really enjoy snowboarding and it shows. We had a bad experience at the resort rentals. We turned in our other stuff and went to these guys who were hooked into the resort system. They took our reservations/payments and we upgraded to demo stuff. It was the best equipment we've had. They also stored our stuff overnight. One day they switched out my son's board with another one because they thought he'd like the new one better. Every single piece of advice was spot on. I can't recommend these guys enough. James and Chris took great care of us. read more

This place is incredible. I went in to buy boots because of foot pain. My sales rep, Kyle, was a beast. Couldn't have been more knowledgeable and actually talked me out of buying boots and just replaced my insoles (I would have bought boots for sure) but he was more interested in getting me the right solution. He knew so much about all snowboard equipment it was hard to believe. If you're in Whistler, go to Showcase and ask for Kyle. read more

Can't help but head here every time I'm on the hill. I almost always grab something. Last time I went my gf was like "That hoodie didn't even know what was coming!" when i snatched up a deal on a Hurley hoodie. Still love my burton backpack for camera gear and straps for my snowboard too. Love the place and the staff, just wish they made themselves a little more available...can't always seem to track someone down. Love love love the edge card discount too. read more

I was snowboarding Whistler over the weekend and my binding broke at the top of the mountain. The toe strap snapped off and I assumed it would be somewhat of an expense to repair. First I went to the mountain's wax/tune up station and they couldn't help; they recommended Showcase Snowboards. That's where I met "Tyler D," the tech who hooked me up with a toe strap in less than five minutes. Service was swift and professional. He gave me options and I was back on the mountain in no time. I would totally recommend these guys to anyone. Awesome place! read more

Excellent experience. I'm an older rider and needed a new pair of boots. I came at the very last minute before the shop closed. Jon took the time to have me properly fitted. He didn't rush me at all. Will come back. read more

Went into showcase to demo boards tonight and it was packed! Regardless, Amanda and John were amazing! The knowlege they lent, the chit chat and quick efficiently of getting us out there deserves 10 stars! Best customer service we've had in a long while! Thank you! read more

I wanted to fix my binding. Not only did they lend me a tool but gave me the plastic strap for free. Great gesture guys. Highly recommended. read more