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    Salomon Whistler

    3.1 (16 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 weeks ago

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    7 years ago

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    Review Highlights - Salomon Whistler

    Went in today with a broken Salomon shift binding, Mickael took a look and had the binding fixed within minutes.

    Mentioned in 2 reviews

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    Evolution Whistler - Ellie - star staff member, and Team rider!

    Evolution Whistler

    4.6(20 reviews)
    0.2 km
    $$$

    There are a plethora of bike shops around the Whistler area, and when you search online, this is…read moreone of the more recommended shops due to it being one of the few local, independent shops still around. I'm all for supporting local, but this shop has proved why large conglomerates are able to take over areas so easily. Being a small, independent shop doesn't mean you can get away with providing shoddy services and rude attitudes to your customers, as this place does. I rented a V10 here to ride at the bike park earlier in the summer, and I thought I was being pranked with how poorly tuned the bike was for my weight and size. It's as if they tuned it for a 300+ lb bodybuilder. I inputted my weight (140lbs) and height on the registration sheet, and it seemed to be completely ignored. I get that bike parks are extremely rough on the bikes, but practically maxing out the suspension and tire pressure will do nothing but provide an extremely poor rider experience and also risk injury. Maybe that's the strategy: wear out the riders by practically giving them no suspension so they ride less, resulting in less wear and tear on the bike? I consider myself an advanced rider, and as I did my first run down Crank It Up, I couldn't help but wonder if riding down cobblestones in Paris Roubaix on a tireless road bike would've offered a smoother experience as I was getting absolutely beaten to shreds on the bike. My buddy, a former bike shop mechanic, tinkered around with the tire pressure and so on before we brought it back to the shop to get the bike further adjusted. We were introduced to the presumably lead mechanic, the older Australian gentleman. As we explained the situation and what we did, he began to talk down to us for tinkering with the bike because we could have done some irreparable damage. I get that there are people who foolishly think they know more than they do, but I can't even wrap my head around how much damage we could have done taking air out of the tire or adjusting the compression on the fork. We had a four-day rental and brought the bike back four times within the first two days (not including the returns where we voiced our thoughts) with the same exact complaint before the Australian mechanic seemed fed up with us and decided to check out the suspension, only for them to realize that the bike had a completely damaged suspension and that it needed to be replaced. When you're paying more than $200 a day for a rental, you expect some level of service and functionality from the tool that you're using. Unfortunately, that was not the case for me. Despite all of the "adjustments" that were made, I felt like I was cosplaying as a first-day jackhammer operator riding that bike. My forearms and hands were absolutely beat because of the lack of a working suspension system, and I was mentally drained from the dread I endured knowing I would have to go back to the shop each time for adjustments and endure a condescending interaction with the mechanic. I'm sure the bike shop deals with beginners all the time who have a hard time conveying their experiences or blame the bike for their fatigue when, in reality, it is the physical nature of the sport. However, I ride multiple times a week, have no issues riding some of the more technical parts of the mountain, and conveyed this information to the bike shop, expecting them to be a bit more sympathetic and provide even a baseline level of customer service. Unfortunately, that was not the case. There were several other bike shops that my buddy and I stopped by within the Whistler Village that treated us better than Evolution, despite them being conglomerate-owned. I'm all for supporting local, but I can't in good conscience recommend this place, especially to beginners. With the way they set their bikes up, someone can seriously get injured or worse. If you receive even double the service I did, you'd leave disappointed and feel like your money was wasted. This bike shop is sadly an extremely poor steward of the sport and strongly highlights the negative, pompous attitude of biking culture.

    Very happy with these guys. Great and timely service. Everyone really loved working there and it…read moreshowed. Bikes were in absolutely tip-top shape, and they made it super easy to get in and out. And the merch is awesome! Thanks to Ellie, Loudevine, Alex and Grant for helping out! You guys are the best, and I will only use you guys the next time we're in Whistler!

    Photos
    Evolution Whistler - Staff meeting morning

    Staff meeting morning

    Evolution Whistler - Staff Ride Day!

    Staff Ride Day!

    Evolution Whistler - Bike Season 2022!

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    Bike Season 2022!

    Cycle Whistler - Kickstand that they claim I singlehandedly damaged

    Cycle Whistler

    4.5(17 reviews)
    0.6 km

    **I recommend avoiding this bike shop unless you're prepared to pay for their equipment upgrades.**…read more As a father of two, I rented a Rad eBike to follow my kids around for an afternoon. Before leaving the shop, an employee specifically told me not to sit on the bike while the kickstand was down. I am a licensed US-FAA pilot and maintain all my vehicles and gear to high standards. When given instructions, I follow them carefully. Within the first 30 minutes of riding, I put the bike on its kickstand, and the kickstand immediately broke off. The bike wasn't dropped, crashed, or mishandled. (I did subsequently ride the bike down the popular Valley Trail to Lost Lake, which involves some gravel, but the kickstand broke long before that.) When I returned the bike, I handed the broken kickstand to the staff and explained what happened. After inspecting the bike and confirming there was no other damage, they said nothing about additional charges, and I left. The next day, I received an email with ~$150 in charges on my credit card: $90 for a new kickstand and $50 for labor to install it. This was done without any prior communication. When I spoke with the manager, she claimed she had contacted the bike manufacturer (Rad Bikes), who supposedly told her that the only way the kickstand could break was if the rider sat on the bike with the kickstand deployed. This was incredibly frustrating because it implied that I was lying about how I used the bike. The manager kept repeating that I had signed the waiver and declined their $20 insurance policy. Despite my attempts to explain that the kickstand might have already been weakened by years of use or previous riders, she dismissed my concerns. The kicker was when they sent me a picture of the broken kickstand, which clearly showed significant wear and tear--exactly what you'd expect from years of use and not a single ride. Now, I get to purchase and install a brand new kickstand for their aging bike. Talk about the straw that broke the kickstands back. In short, if you don't want to end up paying to upgrade their used bikes, I strongly suggest renting elsewhere.

    My husband and I had two bikes reserved on 7/30 and were looking forward to an incredible day when…read moreI received the devastating call that my father had died unexpectedly. We called the shop immediately and received not one ounce of compassion or sympathy just a reference to the 24 hour cancellation policy. Poor service and a lack of humanity that only added to a horrible day. It doesn't take much to be kind. This place sucks!

    Photos
    Cycle Whistler
    Cycle Whistler
    Cycle Whistler

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    evo Outlet - Entrance.

    evo Outlet

    5.0(2 reviews)
    0.2 km

    This place is a gem! Because of its location, it could be easily missed. I'm so glad finding this…read moreplace. The staff are supper friendly and knowledgeable of their product. I was shopping for a helmet and literally went to every single store in the village and couldn't find one XL helmet until this place. They had a hand full of different helmets in XL, tried all of them but unfortunately none of them fit well. One helmet came close (Smith's Mission) but it was still pinching on the sides. I just want to point out that the staff person was very patient with me and really took her time to help. And I didn't feel any pressure to purchase that helmet. So I left. and went on to other stores to try my luck. Later that day, decided to come back to Sportstop to try that helmet again. Staff was still very nice! Still very patient! Tried all those helmets again. But still I was unsure about that pinching helmet. I thought about purchasing it but modify it when I get home, she actually talked me out of it. That's nice of her. She also told me to look into the Smith's Asian Fit helmet which might work. So I left. Then later in the evening, I decided to go back for the third time! This time I decided to purchase a goggle. I really could've gone to other store but since they were so nice, I decided to buy it there. I got my Oakley's Flight Deck Asian Fit Goggle!!! (which is hard to find in store!) Management/Owner, you've done a great job hiring and training your staff! Y'all are world class people at a world class ski resort!

    The two gentlemen in the rentals room downstairs, named John and Aaron, are two of the most…read morehospitable people I've met since I've been here in Whistler (it's also my first time here). It's very evident that these men care deeply both for the sport and for their clientele. I was beyond impressed with the service I received and the accommodations provided. I am happily returning to Whistler in the future and visiting these men again, and hope their superiors acknowledge their great work. Thanks guys!!!

    Salomon Whistler - sportgoods - Updated May 2026

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