Hyundai, We Deserve Better: Our PA Request Denied Despite Strong Case for Assistance"
My family and I have always been fans of Hyundai, but after our recent experience at Shottenkirk Hyundai, I can't help but feel extremely disappointed. Let me explain why.
In December 2023, we purchased a 2017 Hyundai Santa Fe Sport from the Hyundai dealership, knowing that Hyundai is a brand that stands by its vehicles and supports its customers. This was a well-maintained, used vehicle with a clean Carfax report, and all the maintenance records clearly showed that it had been serviced regularly. We were thrilled to bring this car into our family.
Fast forward just eight months, and the engine fails completely. The car has only been with us for a short time, and already we're being told it needs a full engine replacement--a massive and unexpected cost. We followed the recommendation to have a PA request for goodwill assistance submitted by the dealership, hoping that Hyundai would step in to help us get back on the road, given the circumstances.
However, we were recently denied assistance with the explanation that we're the second owner of the vehicle. Now, here's why that doesn't make sense:
1. We Purchased This Vehicle from a Hyundai Dealership. It wasn't from some random, unverified source; we bought this car from a trusted Hyundai dealer in Kennesaw. Both the first owner and we, the second owners, have kept the vehicle within the Hyundai family. There's a clear paper trail of care and ownership.
2. Consistent Maintenance. The Carfax shows a history of routine maintenance by both the first owner and us. This isn't a case of neglect--it's a case of a well-maintained car experiencing a major failure way earlier than expected.
3. Only Seven Years Old. This car is just seven years old. With the reputation Hyundai has for reliability, shouldn't a vehicle that has been properly maintained last longer than this? To be told that engine failure is not something Hyundai can help us with because we're the second owner is beyond frustrating, especially since we trusted Hyundai to stand by their vehicles no matter how many hands they pass through.
4. Loyal Hyundai Customers. We love our Santa Fe, and we've done everything right as owners. But now we're being denied help for a problem that shouldn't be happening in the first place. A complete engine failure this early? After just eight months of ownership? This isn't the experience we expected when we put our trust in Hyundai.
We hope Hyundai takes a second look at this case, because the denial feels unfair given the facts. It's not just about this one vehicle--it's about maintaining the trust and loyalty of customers like us who believe in the brand. Hyundai, we want to continue driving our Santa Fe for many years to come. We just need the support that reflects the values your brand is known for.
We're reaching out in hopes that someone from Hyundai Corporate will see this and reconsider our case. Please help us make this right, Hyundai. We're counting on you. read more