Some of the Best Customer Service I've Ever Experienced at a Coffee Shop!…read more
I spent several days in downtown Billings on business and ended up making Marble Coffee at the DoubleTree my morning hangout. I'd grab some coffee, get some work done, and enjoy the atmosphere.
I've been to hundreds of coffee shops over the years. I've worked with coffee roasters, industry professionals, and have managed and led coffee teams myself. Needless to say, I have a pretty good understanding of the coffee business and what makes a great experience.
With that said, the customer service here was hands down some of the best I've ever experienced at a coffee shop. Seriously impressive! The team was incredibly friendly, welcoming, and attentive. You could tell they genuinely cared about the people coming through the door.
The atmosphere was also fantastic. Great vibe, comfortable environment, and an awesome place to settle in and get some work done. I looked forward to coming back every morning.
As for the coffee and beverages, I'd give them about 3 out of 5 stars. Not bad by any means, but having spent a lot of time around specialty coffee, I wouldn't say the coffee itself was anything extraordinary.
I also tried their breakfast burrito, which was really tasty! It came with chips and a sauce that had great flavor. My only mistake was eating it before finishing my drip coffee. Haha! Had to cleanse my palate before I could really enjoy the coffee again.
What stood out most to me was that the experience was greater than the coffee itself. That's something a lot of coffee shops struggle to get right.
You can serve an incredible cup of coffee, but if the hospitality and environment aren't there, something is missing. Marble Coffee absolutely nails the hospitality side of the business.
If you're in downtown Billings and looking for a comfortable place to work, relax, or just enjoy some genuinely great people, I'd definitely recommend stopping in.
Thanks to the team at Marble Coffee for making my mornings in Billings so enjoyable. You guys are doing something special!